Mitchell

To whom it may concern,We have attached a copy of the cancellation denial letter that we mailed to the customer as well as the explanation as to why it was deniedAlso, we've attached the signed agreement from Mr [redacted] which clearly indicates the terms to which he agreed and the corresponding opt out time frameAlso find attached all the correspondences we have had with Mr [redacted] pertaining to his [redacted] subscription Thank you for your time and consideration,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Mitchell has a recording of the call they claim [redacted] agreed to that she has the authority to sign up for thisI would like to hear this call or at the least the Revdex.com to hear the conversion Mitchell had with ***I'm sorry but after I reviewed ALL the complaints on line about Mitchell I would like someone other than them to tell me that they heard [redacted] agree to this contractI'm sure she was tricked into this by trying to agree to the month trial offer but was not told all the details of the offer Regards, [redacted]

Good Morning, Winchester Auto Ctrin Memiphis, TN ( [redacted] account # [redacted] ) signed a contract for ProDemand repair and estimating information on 04/14/We have attached a copy of the signed contract agreement and signed End User License Agreement, as well as a blank End User License Agreement for clarifyAs company policy (this is also noted in the special instructions in the order), we offer a day "opt out period" where the consumer may choose to opt out of the agreement, with no penaltyThe terms of the agreement are listed in the term columnThere were follow up calls made to the business on 04/22/15, 04/23/15, 04/29/15, 05/04/15, 05/14/15, and 05/28/On 05/14/the customer was also given a week extension on the opt out periodAfter the phone call on 05/28/a follow up email was sent to the customer as well with instructions on how to opt out if they so choose, and the end date of the opt out periodOur agents and supervisors have offered training and support, which was declinedTraining is available in the form of video training, documents, and live training sessions, which can be found http://m1training.net/get2know/prodemand/This dispute has gone to our Contract Review Committee and has subsequently been deniedWe will still provide training and support throughout the terms of the commitment, and this has been marked to not renew at the conclusion of the contract term on 06/30/(confirmation # [redacted] )If there are any further questions, please let us know Thank you, [redacted]

In response to the latest message, everything that Mitchell is using to dispute this case is a lie! I never signed any documents that bound me into a contract! That is falsifying a signatureI never had a representative place a contract in front of me to sign! I tried to have training!! Again, Mr [redacted] , a sales rep for Mitchell scheduled with us for training on 7-14-17, a Friday at 1pmHe cancelled and said he would call back to reschedule! Never heard from him! I have his business card and cell number [redacted] Anyone is welcome to call him!! I physically have his business card if anyone would like a copy!! It has the date and time that he physically wrote himself! Lastly, the call I made to one of their "technicians" for help is also documented on our end, I, with permission from the customer, would gladly give anyone his name and number to confirm me calling in to Mitchell for helpI also have a sales receipt that I will gladly photocopy as wellAgain, they were clueless and not of any helpMitchell conveniently does not have that recorded call Mitchell is clearly a huge company and feel like they can push people aroundI call people and companies like that bullies!! How about the many months I paid on time and got subpar service!! Why would they treat people like that and not expect them to be upset and discourage fellow automotive shop owners to look elsewhere?? I did, and found an excellent service, [redacted] *op notch company-highly recommend them!! Again, folks, go with Identifix!!

I spoke to [redacted] in regards to the complaint and he stated he is going to continue with the service and pay for the service himselfI have attempted to contact ling and have been unable to reach herThe service is installed and being usedMitchellhas fulfilled all of its obligations for the customer’s account [redacted] just purchased a new computer and needed the program reinstalledOur representative was out this week to complete the reinstallation

A month contract was signedThe customer was offered training many times but declinedWe do not have any recorded calls showing that he ever called in for help with the programThe day opt out was made clear to the customer on the sales call and there isn't any breach of contract on our endI have attached a copy of the contract and the signature is annotatedThank youMitchell

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The business stated that someone signed an agreement, but this never happened.Please have [redacted] mail, email, or fax any documents they have that I signed.My mail address is [redacted] ***My email is [redacted] My fax number is [redacted] Thank you Regards, [redacted]

We have attached another copy of the contract that you signed with us that clearly states you had days from the time of signature to opt out of the contractThe opt out date ended on 7/15/and you called to cancel the contract on 10/5/We are sorry that you have decided to not use a program that you will be financially responsible for.Thank you [redacted] *

Hello,We have already resolved this customers concernsIn May the customer performed an annotated signature for the repair and estimator informationWe sell our products on a contractual basis and we do not provide trialsSince they're contractual based we do offer a day opt period as a courtesy to our customersOn the agreement the customer [redacted] signed it states "you may opt out of this agreement within days of the receipt of the welcome mail, without any penalty by contacting Mitchell customer service at 888-724-6742." On the contract there is a spot for Automatic withdrawal that was filled out with credit card information that he was not on before since he was on monthly invoicingThe customer [redacted] did upgrade his services from manager SE to full teamworks on MayWe have forwarded this customers request to our review committee [redacted] spoke to an agent yesterday afternoon regarding his account and was advised what actions we are taking for the account, which is letting the customer downgrade within contract effective 08/01/to Manager SE since we did not receive any phone calls regarding cancellation until 8/2/ Thank you, [redacted] *

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The account was reinstated so we could help train the new ownersThey did not get the payment info from the new ownersThey did not charge my card, they made an unauthorized withdrawal from our company checking account Their representative who set up the account for the new owners told me that our account would be closed and no further action was needed on our part If we owed the money for Sept and Oct why didn't they mention it to me when I called in March, Aoril or May Why did they turn the account over to collections to hurt the owner's credit rating?? Why have they been so nasty in trying to resolve this issue Remove the account from collections and if they still insist on payment, I will pay one month and then close this whole matter with acknowledgement that we should be been treated in a more respectful manner by their representatives Regards, [redacted]

Re: Cancellation Request - Account Number [redacted] REFRIGERATION REPAIR SERVICE [redacted] *** [redacted] ** [redacted] ***We have received your request to cancel your Mitchellsubscription and it was reviewed by a group of sales, customer service and executive staff (Contract Review Committee) The terms of the agreement, which was signed by a representative of your company and agreed to, can only be terminated within the first days This initial day period is provided for your company to determine if the product fits your business needs Therefore you will need to fulfill the obligation of the agreement until it expires on 08/31/2019.Please see attached for the signed contract requesting our services