Dear Revdex.com, We are discouraged to see these accusations regarding our quality of service being reported by the customer and take these very seriouslyHowever, the customer is not revealing the full story of our interaction between him and [redacted] We repaired the rear body, lower tailgate and replaced the rear bumper cover of the customer’s car We immediately noticed a gap between the rear body and bumper; however, the bumper aligns well with the side and tail lampsWe noticed that the left side of muffler was a little lower than the right side, so we had a [redacted] Insurance Company claims adjuster from [redacted] (across the street from our repair center where the car was worked on) look at vehicleThey approved the bumper repair but asked us to try to adjust the left side of muffler up even with the right muffler We did this but it was still a bit offWe had the owner come by to inspect then pick up his vehicle and when he expressed he was not happy we told the owner we understood his concerns, but we would need to call [redacted] for approval to take the vehicle to a specialist at [redacted] Mechanical shop to have the muffler inspectedThe customer refused and said that he would contact [redacted] Mr [redacted] did in fact call [redacted] We spoke with them as well to let them know we noticed the muffler was not aligned properly and would like to take to [redacted] for further inspection [redacted] said they will call their adjuster at [redacted] Body Shop to arrange for the vehicle to be inspected [redacted] then transported the vehicle to [redacted] to have the muffler checked and said they would handle the customer from there onThat is the last communication we had with [redacted] or the customerWe would have been able to do more but when the customer started yelling at our front office staff it became extremely difficult to reason rationally with Mr***We were extremely polite and calm as we explained that [redacted] had to inspect and approve these additional repairs, but he refused to believe us and told us he would handle everything with [redacted] At this point, we had done everything we possibly could for the customer and left it up to [redacted] to handle the rest as they promised they wouldThe customer is does not understand the process on how insurance claims and repairs workWe followed industry protocol every step of the way; however, we cannot circumvent the proper procedures for handling an insurance repair because the customer is upsetWe are not Direct Repair Partner for [redacted] , we must wait for proper approval every step of the way throughout the repair processAlthough we attempted many times to explain the repair process to the customer, he refused to listen and decided to take matters into his own hands which brings us to this pointWe stand behind every repair we perform at Conner Brothers Body Shops and strive to be as transparent as possible; however, Mr [redacted] would not allow us to serve properly meet his needs because he continued to take matters into his own hands If there is more that we can do for Mr***, please have him call me directly at [redacted] Respectively, Kevin C***
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.]RevDex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected], [redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]RevDex.com:I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected],*** ***
Dear Revdex.com, We are discouraged to see these accusations regarding our quality of service being reported by the customer and take these very seriouslyHowever, the customer is not revealing the full story of our interaction between him and ***We repaired the rear body, lower tailgate and
replaced the rear bumper cover of the customer’s car. We immediately noticed a gap between the rear body and bumper; however, the bumper aligns well with the side and tail lampsWe noticed that the left side of muffler was a little lower than the right side, so we had a *** Insurance Company claims adjuster from *** *** *** (across the street from our repair center where the car was worked on) look at vehicleThey approved the bumper repair but asked us to try to adjust the left side of muffler up even with the right muffler. We did this but it was still a bit offWe had the owner come by to inspect then pick up his vehicle and when he expressed he was not happy we told the owner we understood his concerns, but we would need to call *** for approval to take the vehicle to a specialist at *** Mechanical shop to have the muffler inspectedThe customer refused and said that he would contact ***Mr*** did in fact call ***We spoke with them as well to let them know we noticed the muffler was not aligned properly and would like to take to *** for further inspection*** said they will call their adjuster at *** Body Shop to arrange for the vehicle to be inspected*** then transported the vehicle to *** to have the muffler checked and said they would handle the customer from there onThat is the last communication we had with *** or the customerWe would have been able to do more but when the customer started yelling at our front office staff it became extremely difficult to reason rationally with Mr***We were extremely polite and calm as we explained that *** had to inspect and approve these additional repairs, but he refused to believe us and told us he would handle everything with ***At this point, we had done everything we possibly could for the customer and left it up to *** to handle the rest as they promised they wouldThe customer is does not understand the process on how insurance claims and repairs workWe followed industry protocol every step of the way; however, we cannot circumvent the proper procedures for handling an insurance repair because the customer is upsetWe are not Direct Repair Partner for ***, we must wait for proper approval every step of the way throughout the repair processAlthough we attempted many times to explain the repair process to the customer, he refused to listen and decided to take matters into his own hands which brings us to this pointWe stand behind every repair we perform at Conner Brothers Body Shops and strive to be as transparent as possible; however, Mr*** would not allow us to serve properly meet his needs because he continued to take matters into his own hands. If there is more that we can do for Mr***, please have him call me directly at *** Respectively, Kevin C***
Dear Revdex.com, We are discouraged to see these accusations regarding our quality of service being reported by the customer and take these very seriouslyHowever, the customer is not revealing the full story of our interaction between him and [redacted] We repaired the rear body, lower tailgate and replaced the rear bumper cover of the customer’s car We immediately noticed a gap between the rear body and bumper; however, the bumper aligns well with the side and tail lampsWe noticed that the left side of muffler was a little lower than the right side, so we had a [redacted] Insurance Company claims adjuster from [redacted] (across the street from our repair center where the car was worked on) look at vehicleThey approved the bumper repair but asked us to try to adjust the left side of muffler up even with the right muffler We did this but it was still a bit offWe had the owner come by to inspect then pick up his vehicle and when he expressed he was not happy we told the owner we understood his concerns, but we would need to call [redacted] for approval to take the vehicle to a specialist at [redacted] Mechanical shop to have the muffler inspectedThe customer refused and said that he would contact [redacted] Mr [redacted] did in fact call [redacted] We spoke with them as well to let them know we noticed the muffler was not aligned properly and would like to take to [redacted] for further inspection [redacted] said they will call their adjuster at [redacted] Body Shop to arrange for the vehicle to be inspected [redacted] then transported the vehicle to [redacted] to have the muffler checked and said they would handle the customer from there onThat is the last communication we had with [redacted] or the customerWe would have been able to do more but when the customer started yelling at our front office staff it became extremely difficult to reason rationally with Mr***We were extremely polite and calm as we explained that [redacted] had to inspect and approve these additional repairs, but he refused to believe us and told us he would handle everything with [redacted] At this point, we had done everything we possibly could for the customer and left it up to [redacted] to handle the rest as they promised they wouldThe customer is does not understand the process on how insurance claims and repairs workWe followed industry protocol every step of the way; however, we cannot circumvent the proper procedures for handling an insurance repair because the customer is upsetWe are not Direct Repair Partner for [redacted] , we must wait for proper approval every step of the way throughout the repair processAlthough we attempted many times to explain the repair process to the customer, he refused to listen and decided to take matters into his own hands which brings us to this pointWe stand behind every repair we perform at Conner Brothers Body Shops and strive to be as transparent as possible; however, Mr [redacted] would not allow us to serve properly meet his needs because he continued to take matters into his own hands If there is more that we can do for Mr***, please have him call me directly at [redacted] Respectively, Kevin C***
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.]RevDex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected], [redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]RevDex.com:I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected],*** ***
*** from company called and said that this complaint has been resolvedHe said a refund check of $was issued by mail on 12/22/
Dear Revdex.com, We are discouraged to see these accusations regarding our quality of service being reported by the customer and take these very seriouslyHowever, the customer is not revealing the full story of our interaction between him and ***We repaired the rear body, lower tailgate and
replaced the rear bumper cover of the customer’s car. We immediately noticed a gap between the rear body and bumper; however, the bumper aligns well with the side and tail lampsWe noticed that the left side of muffler was a little lower than the right side, so we had a *** Insurance Company claims adjuster from *** *** *** (across the street from our repair center where the car was worked on) look at vehicleThey approved the bumper repair but asked us to try to adjust the left side of muffler up even with the right muffler. We did this but it was still a bit offWe had the owner come by to inspect then pick up his vehicle and when he expressed he was not happy we told the owner we understood his concerns, but we would need to call *** for approval to take the vehicle to a specialist at *** Mechanical shop to have the muffler inspectedThe customer refused and said that he would contact ***Mr*** did in fact call ***We spoke with them as well to let them know we noticed the muffler was not aligned properly and would like to take to *** for further inspection*** said they will call their adjuster at *** Body Shop to arrange for the vehicle to be inspected*** then transported the vehicle to *** to have the muffler checked and said they would handle the customer from there onThat is the last communication we had with *** or the customerWe would have been able to do more but when the customer started yelling at our front office staff it became extremely difficult to reason rationally with Mr***We were extremely polite and calm as we explained that *** had to inspect and approve these additional repairs, but he refused to believe us and told us he would handle everything with ***At this point, we had done everything we possibly could for the customer and left it up to *** to handle the rest as they promised they wouldThe customer is does not understand the process on how insurance claims and repairs workWe followed industry protocol every step of the way; however, we cannot circumvent the proper procedures for handling an insurance repair because the customer is upsetWe are not Direct Repair Partner for ***, we must wait for proper approval every step of the way throughout the repair processAlthough we attempted many times to explain the repair process to the customer, he refused to listen and decided to take matters into his own hands which brings us to this pointWe stand behind every repair we perform at Conner Brothers Body Shops and strive to be as transparent as possible; however, Mr*** would not allow us to serve properly meet his needs because he continued to take matters into his own hands. If there is more that we can do for Mr***, please have him call me directly at *** Respectively, Kevin C***