*** *** *** *** Sent: Thursday, January 08, 6:PM To: drteam Subject: Revdex.com Case # *** Complaint involves: Repair Issues I was hired by J***
C*** to remove all old tile from the master bathroom involving the shower regionI spoke with his wife in accordance towards the total costI made sure to let her know all tile had to be demolished and reinstalled, this involves installing a cement board in the back of each tile that would be placed in the shower itself and the bathtubI also helped removed the bathtub free of charge and reinstall it after the tile work was completedI discussed with the wife a price of $Once the work was completed MrC*** expected a price of $which was appalling because there was a tremendous amount of work doneTo get to the bottom of the payment issue we called his wife into the room and I specifically discussed with her in the presence of her husband that I had explained to her the price would be $and it would be an additional $if she wanted to remove the plastic border at the bottom of the shower that collects waterWhen I reminded her of this conversation she told me I was correct and was sorry about the misunderstandingOnce again, the husband was present and the wife let him know it was her fault for this misunderstandingAs far as not contacting MrC*** back in time, I've been very busy with other clients trying to fulfill their wishesI contacted him on Monday, January the 3rd and we concluded that I would fix the cracksI'm quite shocked in the manner the letter was written in, as I have worked years in this business and this would be the first complaint from a client Settlement: I will be fixing the cracks on Wednesday, January 14th because it was the day that best suited the clientMrC*** said there was no rush but I will be there to fix it on this day Nick Alba Painting & Remodeling
*** *** *** *** Sent: Thursday, January 08, 6:PM To: drteam Subject: Revdex.com Case # *** Complaint involves: Repair Issues I was hired by J***
C*** to remove all old tile from the master bathroom involving the shower regionI spoke with his wife in accordance towards the total costI made sure to let her know all tile had to be demolished and reinstalled, this involves installing a cement board in the back of each tile that would be placed in the shower itself and the bathtubI also helped removed the bathtub free of charge and reinstall it after the tile work was completedI discussed with the wife a price of $Once the work was completed MrC*** expected a price of $which was appalling because there was a tremendous amount of work doneTo get to the bottom of the payment issue we called his wife into the room and I specifically discussed with her in the presence of her husband that I had explained to her the price would be $and it would be an additional $if she wanted to remove the plastic border at the bottom of the shower that collects waterWhen I reminded her of this conversation she told me I was correct and was sorry about the misunderstandingOnce again, the husband was present and the wife let him know it was her fault for this misunderstandingAs far as not contacting MrC*** back in time, I've been very busy with other clients trying to fulfill their wishesI contacted him on Monday, January the 3rd and we concluded that I would fix the cracksI'm quite shocked in the manner the letter was written in, as I have worked years in this business and this would be the first complaint from a client Settlement: I will be fixing the cracks on Wednesday, January 14th because it was the day that best suited the clientMrC*** said there was no rush but I will be there to fix it on this day Nick Alba Painting & Remodeling