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Mitchell's Spa, Inc.

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Mitchell's Spa, Inc. Reviews (1)

I scheduled an appointment on 11/15/14 for 11/22/14. I had a gift certificate to use and was planning on using it. I received a phone call on Tuesday 11/18/14 to reschedule my time from 3pm to 2pm. I tried calling the Spa back on Friday 11/21/14 to say that was fine. I called a total of 4 times yesterday; 12:21pm, 12:22pm, 2:07pm, and 2:11pm and 2 times today; 9:34am and 12:24pm. I also emailed the Spa Owner: [redacted] I went ahead and went to the Spa today for my appointment, when I got there it was closed and out of business. They have a sister location in Cary, North Carolina [redacted] Phone. [redacted], so I called to ask what was going on. They informed me that they had gone out of business at that location. I informed them that I found it appalling that they couldn't call their clients and let them know seeing as how they seemed to be owned and operated under the same company. The manager of the Cary location informed me that they weren't affiliated with the [redacted] location. I asked for my money back for the gift card, and she informed me that wasn't possible. After going home and looking online at the website: [redacted] they are IN FACT related. The fact that they didn't have the decency to call their clients and let them know that their appointments were cancelled baffles me. Also to state a false claim that they are correlated with the same company when their website states otherwise is libel! I will NEVER go there again, and I will make sure that this company The Spa by Mitchell's is known for what they truly are, liars and theifs!Product_Or_Service: Gift CardDesired SettlementI want the Revdex.com to make sure that they take action and see to it that the website www.mitchellspas.com is corrected, and that they let clients/customers know about the closing of the other location. The woman who I spoke with was[redacted]. She was rude and unhelpful and didn't have her facts straight.Business Response the business has tried to contact the consumer on two occasions, please call [redacted] at 919-[redacted]

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Description: Day Spas

Address: 986 Trinity Rd, Raleigh, North Carolina, United States, 27607-4940

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