By us requesting a visit to your home we had hoped to correct
any issues surrounding the cleaning. A
visit to your home doesn’t suggest we wouldn’t follow through with our
refund. We simply need a couple of
pictures of the damage, or a receipt from the company that recleaned it. Alternatively, if you insist on no visit to
your home in attempt to solve the matter, we can send you a general release
form which upon receipt from you we can refund our cleaning charges.
We apologize for any inconvenience this may have caused
you. Please contact me at 1-[redacted]
to resolve this matter.
We apologize for the circumstances surrounding your cleaning. It has always been our intentions to resolve the matter in a way that keeps your interest at heart.We offer the strongest guarantee in the business so that when unforeseen issues occur we know exactly what steps to...
follow. The first step is to reclean any areas you are unhappy with. The next step we take is to refund your money. We would like the opportunity to remedy the situation. At minimum we need to take a look at the areas of concern before we are able to do a full refund.Our local office reached out to you on November 3rd, 4th, 9th and 11th via phone email and mail. Our corporate office has also made multiple attempts to contact you.I apologize for the messy hand writing on the receipt. I can email you a copy and we can go over it when you contact us.We apologize again for any inconvenience you may have experienced. You are a valued customer. We strive to ensure every customer is 100% satisfied with our services.Please contact us to resolve this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] ---[redacted] not happy with the answer from Coit,They want to come look at what was done back in October after we had to re due our self .my wife wants to take them to small claim's court , I sent then a e mail, I have counting myself friends on Facebook approx 2,500 followers have many in blue ash,maderia,Indian hill,and Montgomery, Fairfield,westchester, mt healthy,if they do not give us a refund, will have no choice.. [redacted] they had a hose break and water went everywhere dresser,our desktop,fax machine and what made my wife livid was her 900 dollar Amish quilt got wet and now there is a brown stain on it WE will take that to court and they may have to pay us $900 instead of $194 ...Thanks .Happy New Year to you also !!
By us requesting a visit to your home we had hoped to correct
any issues surrounding the cleaning. A
visit to your home doesn’t suggest we wouldn’t follow through with our
refund. We simply need a couple of
pictures of the damage, or a receipt from the company that recleaned it. Alternatively, if you insist on no visit to
your home in attempt to solve the matter, we can send you a general release
form which upon receipt from you we can refund our cleaning charges.
We apologize for any inconvenience this may have caused
you. Please contact me at 1-[redacted]
to resolve this matter.
Thank you,
[redacted]
We apologize for the circumstances surrounding your cleaning. It has always been our intentions to resolve the matter in a way that keeps your interest at heart.We offer the strongest guarantee in the business so that when unforeseen issues occur we know exactly what steps to...
follow. The first step is to reclean any areas you are unhappy with. The next step we take is to refund your money. We would like the opportunity to remedy the situation. At minimum we need to take a look at the areas of concern before we are able to do a full refund.Our local office reached out to you on November 3rd, 4th, 9th and 11th via phone email and mail. Our corporate office has also made multiple attempts to contact you.I apologize for the messy hand writing on the receipt. I can email you a copy and we can go over it when you contact us.We apologize again for any inconvenience you may have experienced. You are a valued customer. We strive to ensure every customer is 100% satisfied with our services.Please contact us to resolve this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] ---[redacted] not happy with the answer from Coit,They want to come look at what was done back in October after we had to re due our self .my wife wants to take them to small claim's court , I sent then a e mail, I have counting myself friends on Facebook approx 2,500 followers have many in blue ash,maderia,Indian hill,and Montgomery, Fairfield,westchester, mt healthy,if they do not give us a refund, will have no choice.. [redacted] they had a hose break and water went everywhere dresser,our desktop,fax machine and what made my wife livid was her 900 dollar Amish quilt got wet and now there is a brown stain on it WE will take that to court and they may have to pay us $900 instead of $194 ...Thanks .Happy New Year to you also !!