Mitch's Furniture and Bedding Liquidation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[redacted]  states that I wanted to exchange up my inexpensive recliner is not the reason I went to the store to begin with.  The chair that we bought was only 11 days old was broke and that was merly a suggestion to resolve the matter so that I may have a working chair. And I did not have a piss poor attitude until he gave it to me by being rude and not willing to help me replace my chair. The manufacture needed a call from him to reslove my issue and he refuses to do that. The only reason I can't get a replacment chair is not because of my attitude it is because HE refuses to hold up his end of his business agreement and call the manufacture when a customer has a defective product or talk to the manufacture when they call him just as [redacted] from [redacted] did.  Just what is HIS policy on that?  what is the proper way to do YOUR business with a situation as a manufacture defect?  which YOU stated was wrong with my chiar?  I have no problem with ALL SALES ARE FINAL because he is SILL going out of business! all I want is my chair replaced thru the process what ever his rules are on that, when it come to a manufacture defect!   
And I lay my head down on my bed and sleep well in it because I know I have done right and also treat people with respect who deserve it!  you will never have that! 
  
[redacted]

3/16/14
*. [redacted]
Do not understand what all the hoopla is about.
 
1st contacted at 10:15 am for a delivery set up between 10am and 2pm, granted a little past 10, it is simply called an employee being late in performing the job.
She was...

told approximately 12:30 - 1pm, and as with all deliveries, any changes or updates, they would contact her.
 
Delivery team ran into unexpected issues on a delivery prior to hers and when they were able, at approximately 12:20 pm contacted her again and explained briefly a prior delivery took longer than expected as well they were running into a lot of traffic with the air show going on, and let her know it was going to be between 1:30 and 2pm, especially with the traffic.  She was not happy about that and explained that it was not her problem they took a little longer on a previous delivery and that the traffic wasn't her problem either and she went on and on with the delivery person she was talking with. Driver said he would call his supervisor and would get back with her after the next delivery. The supervisor told the driver to call her back after they finished the next delivery and give her another update.  When the delivery team contacted her after 1 pm, again she was complaining and going on and on again, and then she hung up on the delivery person she was talking to.  Driver contacted the supervisor, was instructed to continue on to the next delivery and a manager would call her.  The store manager from where she made the purchase contacted her and he got an ear full of this and that, the store manager explained again, unexpected issue at a previous delivery and the traffic issue which was unexpected.  He asked her if she still wanted us to deliver, and she said yes.  The store manager told her since she hung up on the driver, they were instructed to go on to the next stop and after that, they would come back and take care of her, but it was no going to be shortly after 2 pm and she said okay.
Then as expected, when the driver got there, he was talked to very rudely of which I know because the driver called me and I could hear her mouth in the back ground and I instructed driver to make sure she had all her merchandise and get out of there.
R. [redacted] was totally out of line with discussions with my drivers and my store manager and if anything, she owes those individuals an apology.
She got a great deal on two sets of 100% brand new-brand name mattresses and she was delivered, and only past her delivery window due to her moaning and groaning about nothing.  I will not be refunding any monies.
Thank you!!
[redacted], President

I have spoken with both the store manager, [redacted], and my general manager, [redacted], neither one has received a phone call or any message from L[redacted].  I would encourage Mr. [redacted] to contact the store directly and ask to speak to a manager, and they would be happy to assist...

him.

Addressing some of his comments:  we do not give any buyer something other than what is written on the ticket, I would find it hard to believe that my warehouseman of 5 years would have made such a mistake, but the store manager will be able to review all information to sort this out.  The writing over a sku number was on the frame, the store manager wanted to make it clear which queen bed frame Mr. [redacted] was to receive.  The store manager also reviewed our comfort guarantee with Mr. [redacted] for a second time prior to his payment of the merchandise.

The store manager looks forward to hearing from Mr. [redacted].

Thank You.

[redacted], President

3/16/14

*. [redacted]

Do not understand what all the hoopla is about.

 

1st contacted at 10:15 am for a delivery set up between 10am and 2pm, granted a little past 10, it is simply called an employee being late in performing the job.

She was...

told approximately 12:30 - 1pm, and as with all deliveries, any changes or updates, they would contact her.

 

Delivery team ran into unexpected issues on a delivery prior to hers and when they were able, at approximately 12:20 pm contacted her again and explained briefly a prior delivery took longer than expected as well they were running into a lot of traffic with the air show going on, and let her know it was going to be between 1:30 and 2pm, especially with the traffic.  She was not happy about that and explained that it was not her problem they took a little longer on a previous delivery and that the traffic wasn't her problem either and she went on and on with the delivery person she was talking with. Driver said he would call his supervisor and would get back with her after the next delivery. The supervisor told the driver to call her back after they finished the next delivery and give her another update.  When the delivery team contacted her after 1 pm, again she was complaining and going on and on again, and then she hung up on the delivery person she was talking to.  Driver contacted the supervisor, was instructed to continue on to the next delivery and a manager would call her.  The store manager from where she made the purchase contacted her and he got an ear full of this and that, the store manager explained again, unexpected issue at a previous delivery and the traffic issue which was unexpected.  He asked her if she still wanted us to deliver, and she said yes.  The store manager told her since she hung up on the driver, they were instructed to go on to the next stop and after that, they would come back and take care of her, but it was no going to be shortly after 2 pm and she said okay.

Then as expected, when the driver got there, he was talked to very rudely of which I know because the driver called me and I could hear her mouth in the back ground and I instructed driver to make sure she had all her merchandise and get out of there.

R. [redacted] was totally out of line with discussions with my drivers and my store manager and if anything, she owes those individuals an apology.

She got a great deal on two sets of 100% brand new-brand name mattresses and she was delivered, and only past her delivery window due to her moaning and groaning about nothing.  I will not be refunding any monies.

Thank you!!

[redacted], President

Obviously you can not remember what the truth really is.  You were treated in a very reasonable and fair way, then you decided to tell me that I was lying and then you dropped the f bomb on me.  This kind of verbiage is not acceptable.  I consider this issue closed.

[redacted], President

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[redacted]  states that I wanted to exchange up my inexpensive recliner is not the reason I went to the store to begin with.  The chair that we bought was only 11 days old was broke and that was merly a suggestion to resolve the matter so that I may have a working chair. And I did not have a piss poor attitude until he gave it to me by being rude and not willing to help me replace my chair. The manufacture needed a call from him to reslove my issue and he refuses to do that. The only reason I can't get a replacment chair is not because of my attitude it is because HE refuses to hold up his end of his business agreement and call the manufacture when a customer has a defective product or talk to the manufacture when they call him just as [redacted] from [redacted] did.  Just what is HIS policy on that?  what is the proper way to do YOUR business with a situation as a manufacture defect?  which YOU stated was wrong with my chiar?  I have no problem with ALL SALES ARE FINAL because he is SILL going out of business! all I want is my chair replaced thru the process what ever his rules are on that, when it come to a manufacture defect!   

And I lay my head down on my bed and sleep well in it because I know I have done right and also treat people with respect who deserve it!  you will never have that! 

  

It is truly unfortunate that any individual can not understand the basics of how a business works or how to act appropiately.

After an initial phone call when the consumer wanted to exchange up her inexpensive recliner that she picked  for a better one, she was explained as it is...

clearly stated on her receipt as well as the couple hundred signs that are located throughout the store, All Sales are Final, No Refunds, No Exchanges, even with all of that, she was told that if she brought the recliner and the receipt in, we would take a look at it and see if there is anything that could be done, no promises were made what so ever. 

Upon her arrival, she had a piss poor attitude right out of the gate.  After we started to give her some assistants, she started with letting me know verbally what she thought the truth was, when I simply told her that she was incorrect, I disputed her statement, she then began her verbal assault towards me.  She made sure that she created a big scene in my store, yelling at other buyers in my store, and then she dropped the f bomb, at this point, the conversation is now over, and like with any one else who has used such vulgar language, which of course I explained was totally unacceptable, inappropriate, and that I do not and will not deal with any one using such language towards me, towards my employees, towards other customers in the store, then she was asked not only to leave the store, but also to get off the property.  This kind of behavior is and never has been acceptable.

Sometimes people make there bed, but they don't like to sleep in it.  I will have nothing to do with such a foul mouth individual, an individual who wants to lie, and individual who wants to rant and rave, an individual who thinks she is right, when the facts  show she is not, an individual who obviously has no respect to herself or other people based on her actions physically and verbally.

[redacted], President