Mr [redacted] is being entered into the New Procurement programs New metering equipment was purchased for Mr [redacted] and was paid and shipped st no cost to Mr [redacted] The materials have arrived and to Mr [redacted] and we expect to have it installed in the next few weeks
This client has a completed interconnected installation The product installed is a higher output product rated first of 12,tested panels by the California Energy Commission The installation site could not fit the proposed installation due to site limitations, so the panels were upgraded to the highest output per square foot to fit the site The client received full notification of the changes, and the system is fully completed and interconnected through the utility It produces reliably on a daily basis The client had since complained of higher than expected usage on the property and was provided a BPI energy audit to assist with determining the homes energy consumption patterns We have made every stride to provide excellent service to this client Based on the complaint this client does not have an issue with the system, its output, designs, or aesthetic design We will continue to work directly with this client to resolve any further issues on this installation
This installation required utility approvals, registry updates for PJM, updated inverter installation, and panels to color match discontinued year old panels We did not anticipate the significant delay in finding color matched panels The manufacturer of the panels on site discontinued the product years ago We have the units, and have been informed on scheduling that the client no longer wishes to pursue the installation We will be forwarding the client cancellation paperwork and refund
This installation was not installed by Liberty in The installing company closed in We spoke to Ms [redacted] at the request of the state of Delaware We do not support product line she currently has installed We directed her to the manufacturer and their in house installation crews for repairs They provide the service at no cost
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I asked that this complaint stayed open until it was resolved.Since then, Go Liberty has canceled appointments three timesThey currently have not responded to my request for a rescheduled appointment
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below One, I was never furnished a copy of the terms that they have sent to you ( Revdex.com)Second I was told by [redacted] that I would be reimbursed for the transformer, I have text messages from him long before anyone contacting me about the extra panel, I was told by the installer at my house that I was being given the extra panel because [redacted] misquoting the job to them Then one day when I was trying to find out what was going on the installer called me out of the blue to request payment for the panel, when I informed [redacted] of this he told me that that was between me and the installer and he had nothing to do with itAlso in the paperwork I have it states that the quoted system includes electrical permits and utility fees, the transformer having to be changed is a utility feeAnd last he has said nothing about the difference in the power company's rebate which he quoted for 3,and it is only 2,which leaves an difference
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] Problem:Go Liberty failed to deliver and honor a contract on solar panels that were purchased by us back in Jan [redacted] is a thief and a fraud who represents Go liberty as the President only to steal your money and then continue to lead you onHe's also a coward that can't face the truthHe has all employees fromGo Liberty lying for him as wellWe paid over $22,for a system that we can only use 60% because of [redacted] who sold us an oversized system and refuses to give us a refund along with admitting that he purposely defrauded us knowingly just to make money.Translate Desired Resolution / OutcomeDesired Resolution:RefundselectDesired Outcome:Be honest and forthcoming by admitting your fraudulent business practices and refund our money
The [redacted] installation was completed and inspected in March of We experienced numerous delays with Delmarva Power regarding the systems interconnection We are working with the utility to resolve final issues on an almost daily basis We are working with the utilities and the Public Service Commission to improve utility response times and accountability to prevent these issues for future clients We hope to have these utility issues cleared quicklyThe system is completed and fully operational, pending final meter swap by the utility Once we receive the utility meter swap the final papers can be sent into the agencies for rebate paymentsGo Liberty Complete
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Just to be clear I did not cancel the project, Liberty Solar decided that they can't honor the contractThe contract says clearly that they have days from the approval to execute the contract, they have failed to do it, and that constitutes a breach of contract not a cancellation
This is a system addition to an installation we completed a few years ago We were required to get all utility approvals prior to installation We have now received our last approval and expect to have this add on completed in the next business days Our initial proposal for the project did not require the refiling of all interconnections to simply change the inverter Because this client is part of on going state program, the installation also required the changing and updating of all interconnections and further registry items
Mr [redacted] was informed on several occasions that due to pending solar tariffs Liberty would be only focusing on full installations for the coming months or at least until the mid to end of DecemberMr [redacted] was offered a refund in the past and said he would just wait Mr [redacted] then provided a serious of dates stating he must be installed by because he is leaving We informed him as prior that we could not meet the dates, as that our focus must be on completing new projects for clients and not add on projects for clients who already have their solar installations Mr [redacted] was sent a full refund yesterday that is out for delivery to Mr [redacted] today Most of Mr [redacted] s frustration is stemming from the fact he already sold his used inverter system to someone on Craigslist took a deposit and doesn’t want to give the deposit back to the craigslist customer At this time we are unable to service MrIsncic on his demanded schedule and he has been refunded in full
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below It is over weeks since my installation started on March 3rd and although the system is substantially complete, the contractor has yet to complete installation of a final communication module for the system, turnover documentation or provide appropriate training on the systemThe contractor has been unable to provide a firm delivery date for the outstanding item____________________________________________________________________________...⇄________________________________________________________________________________...⇄ This project has been a fiasco from day 1! TERRIBLE communication by the salesman after they got their first check and even worse after the second check___________________________________________________________________________...⇄________________________________________________________________________________...⇄ Total lack of communication from the salesman when I started reporting concerns about the jobSalesman sold me a system with specific features (remote monitoring, electrical connections from inverters) which were never written into the proposal and not installedBeing an Energy Manager by trade and having familiarity with these systems from a commercial perspective, I had a very clear understanding of what I expected to recieve during my conversations with our salesmanNo real resolution on job issues until I reached out to the president/co-owner of the company which got the job back on trackHe committed to the monitoringAdditional receptacles were also installed_______________________________________________________________________...⇄________________________________________________________________________________...⇄ Some of the grievances I have for the job to date include: ________________________________________________________________________________...⇄ TERRIBLE LACK OF COMMUNICATION RELATED TO JOB PROGRESS AND EQUIPMENT DELAYS ________________________________________________________________________________...⇄ Pressuring my wife for progress and final payments ________________________________________________________________________________...⇄ Excessive timeline to complete ________________________________________________________________________________...⇄ Workers using MY tools when working on the job for which they were not given permissionThey ruined a wheelbarrow and shovel when pouring the foundations for the poles___________________________________________________________________________...⇄ They cut a phone line in a conduit that went to my garage and pulled it from the conduit and left if laying on the groundIt caused my phone system to short out and damaged the main control panel for my security system, which I had to replace_________________________________________________________________________...⇄ Concrete in yard from pouring the foundations ________________________________________________________________________________...⇄ Terrible cleanup of excavation and trenching ________________________________________________________________________________...⇄ Not treating my home as if it was their own (i.ealways leave things at least the same, if not better than you found them) ________________________________________________________________________________...⇄________________________________________________________________________________...⇄ Even if this system works great going forward, based on the inability of this company to communicate and their terrible salesman, I would never recommend them to someone without letting them know of all the issues we went through.Desired Outcome/SettlementDesired Settlement: Finish the JobPlease finish my jobProvide the following: ________________________________________________________________________________...⇄ Information on delivery of the remaining communication module and coordinate installation ________________________________________________________________________________...⇄ Supply requested turnover documentation ________________________________________________________________________________...⇄ Training on operation of the system STILL NOT PROVIDED ________________________________________________________________________________...⇄ Get me registered for SREC market STILL NOT RESOLVED STILL HAVE NOT PROVIDED THE COURTESY OUTLETS THEY COMMITTED TO PROVIDING
Mr [redacted] is being entered into the New Procurement programs New metering equipment was purchased for Mr [redacted] and was paid and shipped st no cost to Mr [redacted] The materials have arrived and to Mr [redacted] and we expect to have it installed in the next few weeks
This client has a completed interconnected installation The product installed is a higher output product rated first of 12,tested panels by the California Energy Commission The installation site could not fit the proposed installation due to site limitations, so the panels were upgraded to the highest output per square foot to fit the site The client received full notification of the changes, and the system is fully completed and interconnected through the utility It produces reliably on a daily basis The client had since complained of higher than expected usage on the property and was provided a BPI energy audit to assist with determining the homes energy consumption patterns We have made every stride to provide excellent service to this client Based on the complaint this client does not have an issue with the system, its output, designs, or aesthetic design We will continue to work directly with this client to resolve any further issues on this installation
This installation required utility approvals, registry updates for PJM, updated inverter installation, and panels to color match discontinued year old panels We did not anticipate the significant delay in finding color matched panels The manufacturer of the panels on site discontinued the product years ago We have the units, and have been informed on scheduling that the client no longer wishes to pursue the installation We will be forwarding the client cancellation paperwork and refund
This installation was not installed by Liberty in The installing company closed in We spoke to Ms [redacted] at the request of the state of Delaware We do not support product line she currently has installed We directed her to the manufacturer and their in house installation crews for repairs They provide the service at no cost
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I asked that this complaint stayed open until it was resolved.Since then, Go Liberty has canceled appointments three timesThey currently have not responded to my request for a rescheduled appointment
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below One, I was never furnished a copy of the terms that they have sent to you ( Revdex.com)Second I was told by [redacted] that I would be reimbursed for the transformer, I have text messages from him long before anyone contacting me about the extra panel, I was told by the installer at my house that I was being given the extra panel because [redacted] misquoting the job to them Then one day when I was trying to find out what was going on the installer called me out of the blue to request payment for the panel, when I informed [redacted] of this he told me that that was between me and the installer and he had nothing to do with itAlso in the paperwork I have it states that the quoted system includes electrical permits and utility fees, the transformer having to be changed is a utility feeAnd last he has said nothing about the difference in the power company's rebate which he quoted for 3,and it is only 2,which leaves an difference
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] Problem:Go Liberty failed to deliver and honor a contract on solar panels that were purchased by us back in Jan [redacted] is a thief and a fraud who represents Go liberty as the President only to steal your money and then continue to lead you onHe's also a coward that can't face the truthHe has all employees fromGo Liberty lying for him as wellWe paid over $22,for a system that we can only use 60% because of [redacted] who sold us an oversized system and refuses to give us a refund along with admitting that he purposely defrauded us knowingly just to make money.Translate Desired Resolution / OutcomeDesired Resolution:RefundselectDesired Outcome:Be honest and forthcoming by admitting your fraudulent business practices and refund our money
The [redacted] installation was completed and inspected in March of We experienced numerous delays with Delmarva Power regarding the systems interconnection We are working with the utility to resolve final issues on an almost daily basis We are working with the utilities and the Public Service Commission to improve utility response times and accountability to prevent these issues for future clients We hope to have these utility issues cleared quicklyThe system is completed and fully operational, pending final meter swap by the utility Once we receive the utility meter swap the final papers can be sent into the agencies for rebate paymentsGo Liberty Complete
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Just to be clear I did not cancel the project, Liberty Solar decided that they can't honor the contractThe contract says clearly that they have days from the approval to execute the contract, they have failed to do it, and that constitutes a breach of contract not a cancellation
This is a system addition to an installation we completed a few years ago We were required to get all utility approvals prior to installation We have now received our last approval and expect to have this add on completed in the next business days Our initial proposal for the project did not require the refiling of all interconnections to simply change the inverter Because this client is part of on going state program, the installation also required the changing and updating of all interconnections and further registry items
[redacted] Received a refund in full for the $plus lost energy production
Mr [redacted] was informed on several occasions that due to pending solar tariffs Liberty would be only focusing on full installations for the coming months or at least until the mid to end of DecemberMr [redacted] was offered a refund in the past and said he would just wait Mr [redacted] then provided a serious of dates stating he must be installed by because he is leaving We informed him as prior that we could not meet the dates, as that our focus must be on completing new projects for clients and not add on projects for clients who already have their solar installations Mr [redacted] was sent a full refund yesterday that is out for delivery to Mr [redacted] today Most of Mr [redacted] s frustration is stemming from the fact he already sold his used inverter system to someone on Craigslist took a deposit and doesn’t want to give the deposit back to the craigslist customer At this time we are unable to service MrIsncic on his demanded schedule and he has been refunded in full
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below It is over weeks since my installation started on March 3rd and although the system is substantially complete, the contractor has yet to complete installation of a final communication module for the system, turnover documentation or provide appropriate training on the systemThe contractor has been unable to provide a firm delivery date for the outstanding item____________________________________________________________________________...⇄ ________________________________________________________________________________...⇄ This project has been a fiasco from day 1! TERRIBLE communication by the salesman after they got their first check and even worse after the second check___________________________________________________________________________...⇄ ________________________________________________________________________________...⇄ Total lack of communication from the salesman when I started reporting concerns about the jobSalesman sold me a system with specific features (remote monitoring, electrical connections from inverters) which were never written into the proposal and not installedBeing an Energy Manager by trade and having familiarity with these systems from a commercial perspective, I had a very clear understanding of what I expected to recieve during my conversations with our salesmanNo real resolution on job issues until I reached out to the president/co-owner of the company which got the job back on trackHe committed to the monitoringAdditional receptacles were also installed_______________________________________________________________________...⇄ ________________________________________________________________________________...⇄ Some of the grievances I have for the job to date include: ________________________________________________________________________________...⇄ TERRIBLE LACK OF COMMUNICATION RELATED TO JOB PROGRESS AND EQUIPMENT DELAYS ________________________________________________________________________________...⇄ Pressuring my wife for progress and final payments ________________________________________________________________________________...⇄ Excessive timeline to complete ________________________________________________________________________________...⇄ Workers using MY tools when working on the job for which they were not given permissionThey ruined a wheelbarrow and shovel when pouring the foundations for the poles___________________________________________________________________________...⇄ They cut a phone line in a conduit that went to my garage and pulled it from the conduit and left if laying on the groundIt caused my phone system to short out and damaged the main control panel for my security system, which I had to replace_________________________________________________________________________...⇄ Concrete in yard from pouring the foundations ________________________________________________________________________________...⇄ Terrible cleanup of excavation and trenching ________________________________________________________________________________...⇄ Not treating my home as if it was their own (i.ealways leave things at least the same, if not better than you found them) ________________________________________________________________________________...⇄ ________________________________________________________________________________...⇄ Even if this system works great going forward, based on the inability of this company to communicate and their terrible salesman, I would never recommend them to someone without letting them know of all the issues we went through.Desired Outcome/SettlementDesired Settlement: Finish the JobPlease finish my jobProvide the following: ________________________________________________________________________________...⇄ Information on delivery of the remaining communication module and coordinate installation ________________________________________________________________________________...⇄ Supply requested turnover documentation ________________________________________________________________________________...⇄ Training on operation of the system STILL NOT PROVIDED ________________________________________________________________________________...⇄ Get me registered for SREC market STILL NOT RESOLVED STILL HAVE NOT PROVIDED THE COURTESY OUTLETS THEY COMMITTED TO PROVIDING