Mitsubishi Electric Power Products Inc.

June 18, 2015Revdex.com Serving Western Pennsylvania *** *** *** *** ***
*** ** ***RE: ID *** - *** ***Dear ***:Thank you for contacting Mitsubishi Electric in regards to the above referenced customer.We apologize for the trouble the customer is
having with her Mitsubishi televisionIn reference to the customer complaint about the lamp, please be advised that this is a consumable item, and the life expectancy is based on the day-to-day usageOur records show that this is the first time this customer needed to purchase a lampUnfortunately we are not able to offer lamps for free, but however we did offer a discounted rate.If you have any questions, please feel free to contact me.Sincerely,*** *** Consumer Relations Advisorcc: *** ***, Mitsubishi Electric Power Products, Inc.*** ***, Mitsubishi Electric US, Inc.*** ***, Mitsubishi Electric US, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Review: In October 2011, I purchased a 60in flat screen Mitsubishi television. On June 2,2015 the lamp in me television blew out. Upset that anything on/in my television had went wrong, I contacted Mitsubishi in hopes to reconcile my issue. Upon contacting Mitsubishi I spoke with a rep. I then asked to speak with her supervisor([redacted]) who was no help at all. I explained to him my frustration about my purchase and how the product was not working after a short period of time, he told me that I had no other option but to purchase the part. Dissatisfied because I felt that Mitsubishi should stand by its products and provide the consumer with a replacement free of charge, I asked to speak with the manager. [redacted] refused to get his manager stating that he could not do that for security purposes. I didn't understand that excuse because he, himself had taken the call. I also contacted the parts dept where I was told by the supervisor that asking for a replacement "free of charge" is like buying a car and expecting the dealership to provide gas money to me. For the past two weeks I have made numerous phone calls in attempt to speak with someone in the corporate office to resolve my issue. I did speak with one person whom was VERY helpful in trying to help me contact the correct office. However, the information she provided was a number that I previously contacted. I am completely unsatissfiednwith the lack of effort to resolve my issue by Mitsubishi. The representation is TERRIBLE!!!!Desired Settlement: After many attempts to contact corporate and coming to continuous dead ends, I was left with no choice but to purchase the part for my TV for $137.22. I would like a full refund of my purchase.

Business

Response:

June 18, 2015Revdex.com Serving Western Pennsylvania [redacted]

[redacted]RE: ID [redacted] - [redacted]Dear [redacted]:Thank you for contacting Mitsubishi Electric in regards to the above referenced customer.We apologize for the trouble the customer is having with her Mitsubishi television. In reference to the customer complaint about the lamp, please be advised that this is a consumable item, and the life expectancy is based on the day-to-day usage. Our records show that this is the first time this customer needed to purchase a lamp. Unfortunately we are not able to offer lamps for free, but however we did offer a discounted rate.If you have any questions, please feel free to contact me.Sincerely,[redacted] Consumer Relations Advisorcc: [redacted], Mitsubishi Electric Power Products, Inc.[redacted], Mitsubishi Electric US, Inc.[redacted], Mitsubishi Electric US, Inc.