Mitsubishi Electric Visual Solutions America

We do apologize for the trouble this customer has been having with his unit We have tried contacting this customer at the phone number listed on this complaint and we are getting a message that this number has been disconnected We also tried a different number that we have on our records which is [redacted] and have left two voicemail messages Mitsubishi is trying to assist this customer in providing a solution to the problem.Sincerely, [redacted] Mitsubishi Electric US, Inc

We apologize for the trouble this customer is having with their printer We are contacting the customer to provide assistance and offer a solution.Sincerely, [redacted] Mitsubishi Electric Advisor

We apologize for the trouble this customer is having with their unit We have offered a solution based on the age of the unit and also based on the fact that there was no other repair history reported on this unit.Sincerely, [redacted] Mitsubishi Electric US, Inc

We apologize for the trouble the customer is having with his television The lamps that customer mentioned are a consumable item, and the life expectancy is based on the day-to-day usage We are contacting the customer to provide assistance and offer a solution

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I waited well over a week for them to do what they said, in sending me a release before sending me the part I requested Today is the fifth of January, and I finally received their release I called them many times with no luck getting through on their phone I sent you a second message, and them a second email It's terrible what a consumer must go through to get something done, even after a business comes to an agreement Mitsubishi's lack of timeliness in following through with their deal has been nerve racking and unnecessary I feel as though their slow response was intentional and premeditated I say this to you only so you may have a record for future consideration as other consumers may have dealings with Mitsubishi I pray I am the only one who has had these problems, but if not I want my concerns on the record The Revdex.com has been nothing but kind, considerate, and very helpful to me and I appreciate that very, very much You are a godsend Thank you! Now I will wait for my part to be shipped and hope I have no need to send another "help me!" note I will definitely write to let you know the rest of my experience as we proceed to put an end to this Thank you again Regards, [redacted] ***

We have contacted customer to provide further assistance We offered to cover the cost of the part Our records show the tv was sold in October of to the dealer This tv is passed the warranty period In consideration to provide further review, we asked customer to provide proof-of-purchase receipt showing date of purchase Customer became angry and insisted we sent him the part so he can make the repair Explained to customer this is not a consumable part and it requires to be repaired by an authorized repair technician Customer again became angry and verbally abusive using profanity language We will not provide or contact this customer further We are very sorry for the inconvenience but we did try to provide assistance

[redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I have attached a copy of the formal complaint submitted to the [redacted] for consumer affairsDue to the fact that Mitsubishi knew that the parts would soon NOT be available in conjuction with the their decision to conclude the manufacturing of the unit in 2012, an offer to buy back the TV could have been made at that timeThe depreciation is being calculated for the time of use, but the former stated facts still applyThey claim an anouncement was made that they were scraping their manufacturing of the TV, but no notification was sent to their buyersOur name was on file with Mitsubishi as they sent from their facility in Ontario, CA a replacement unit in Jan., A full buy back of $has been requested of both Mitsubishi and [redacted] as the unit was sold with full knowledge the replacement parts would at some point be necessary for the units that were purchasedBasically, we unknowingly purchased a TV that could not be repairedAccording to their response, they did not intentionally mean to mislead their buyersResponsibility for the quality and the maintenence of their product is in the hands of MitsubishiI would not expect replace parts for an older TV, but I possess one that was delivered one year before they stopped manufacturing the unitAfter the hype and sales tecniques to encourage a person to purchase their product, it is their responsibility as to the recall and buy back of their units in a timely and ethical mannerFull replacement buyback of $is what is acceptable

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have received zero calls or voice messages from Verizon They have my home number ###-###-#### as well as my cell number ###-###-#### I have also contacted the offices and told my case was assigned to a [redacted] and was directed to leave a voice message because she was at lunch I have yet to receive a response Regards, [redacted]

We apologize for the trouble the customer is having with his Television Mitsubishi already offered a reasonable solution for the repair of a unit that is over years old We will contact customer again to further provide assistance

We have tried calling customer couple of times and have left couple of voice mail messages to call us back so we can offer him assistance As well sent customer an email letting him know how to reach us As of today we have not heard back from this customer

We apologize for the trouble the customer is having with his television The lamps he mentioned are a consumable item, and the life expectancy is based on the day-to-day usage In reference to the DLP chip this is a separate issue which a solution has been provided to the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not satisfied to the proposed offer Which was stated in the complaint to the Revdex.com There was no additional offers made.If replacing the TV is not aggreable then I propose you cover the repair costs parts and labor and offer a year warranty on it Regards, [redacted] ***

We apologize for the trouble this customer is having with his television We are currently contacting the customer to provide assistance and offer a solution Sincerely, [redacted] Mitsubishi Electric US

I have responded to the company by email, that is my desired contact method at the present Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

We apologize for the trouble the customer is having with the Mitsubishi television It was never our intent to misrepresent our products Mitsubishi has made a concession to compensate this customer by offering a fair value for the television This is calculated based on when the customer has had good use of the television and the date it was reported of the issue Also we take into consideration the amount the customer paid It is a standard calculation formula used by our accounting office and unfortunately we cannot deviate from it Unfortunately, Mitsubishi cannot offer the customer a replacement television as we no longer manufacture televisions Our original offer still stands if customer wish to accept