Mitsubishi Motors Credit of America

When we went to look for a car at Mitsubishi years ago, we were convinced how much pros to lease than to buyWe accepted and they even did everything to complete that business transaction even it was late in the eveningI even set up auto payment for years to guarantee payment on time Last year, we were out of the country for business while the lease would be finishedWe were suggested to extend the lease for months that we had time to decide to keep the car or sign another lease or change to another car We even made a couple of payment in advance When we came back to US for a short stay, we didn't know our auto-payment stopped until last week We received no email though we finally saw a couple of lettersThey normally emailed us but not the late paymentWe agreed it was our fault not to make payment on time and we wanted to deposit payment immediately to avoid repossession That was refused The only option was to buy off IMMEDIATELY or to GIVE UP the car with a responsibility to pay any difference after the car was auction It was Friday morning CA time, not knowing they were in AL We decided to buy off but need to get the bank arrange payment MMCA emailed us the amount for the whole settlement The same day at CA noon time we had immediately approval for the total amount the MMCA emailed us to payoff the car When we called back to MMCA to tell them, just to know that James had left his office early (Very sure, he did it intentionally without letting us to complete the transaction or he was not a customer service person) As such, the bank promised, it MMCA doesn't take wire for immediate deposit, my bank would overnight a check first thing on MondayIt arrived Tuesday morning On Tuesday, I called MMCA again at Fedex to confirm the check was on the way, they then said the amount was a few hundred short and they would not release the car till they get every single penny They only accept moneygram or Western Union I ended up to bargain with them as they were playing money games that was unacceptable Not only they were unfriendly, their attitude was like "sorry, your neck was being squeezed, give me more money or you won't have your car." At that moment, we could hardly find if they were right but just to pay them All we wanted was to get out of the transaction because the car was in repossession storage There is no way I can trust dealing business with MMCA They told us that they would call us once the car could be released with no definite date or time But they would call us, but never called back We were waited and felt it wasn't right and we had to call them again a few times to see if there were any more paperwork required Besides, we also watched out their business hours as they were in the east and we were in the west Finally, it took us days for them to complete a simple transaction that could have finished in a dayAnd most important was, we needed to find out ourself and don't expect they would call you As we went to get our car, even the storage employees said MMCA was the worse business partner they had come across One of them even commented surprised we would go to get the car and they knew their way of business was make their customer no way to retrieve their leased car I swear to God, this will be the first and last time dealing business with Mitsubishi dealership in US Unless you can play better game than them, watch out

A review of the account shows that Kristin Maloney entered into a month “Closed End Motor Vehicle Lease” (“Lease Agreement”) with Younker Motors Incfor the lease of a Mitsubishi Outlander on July 10, The Lease Agreement was subsequently sold to Mitsubishi Motors Credit of America, Inc(“MMCA”) As an indirect lender, MMCA purchases retail installment contracts and leases from many dealershipsThese dealerships are independently owned and operated and MMCA does not have a physical presence in any dealership and is not involved in the daily operations, including the negotiations between dealership personnel and dealership customersOur only knowledge of the terms of any transaction between the dealership and the customer is limited to the terms documented in the retail installment contract or lease We begin attempting to contact our lease customers 30-days prior to the maturity date, which was July 20, 2016, to schedule a complimentary pre-inspection that would include an itemization regarding any “Excess Wear and Use” charges that are billable based on the terms of the Lease AgreementThis provides the option to repair any items and avoid being billed after the vehicle is returned Because a pre-inspection was not performed prior to return of the vehicle, we must rely on the inspection that occurred after the vehicle was turned in We made several attempts to contact Ms [redacted] , by phone and by mail, to discuss the end of term process and schedule the pre-inspection; however, we were unsuccessful We received an odometer statement, signed by Ms [redacted] , indicating the Outlander was returned August 30, to Fort Pierce MitsubishiSubsequently, we terminated the lease and prepared the lease termination invoiceMs [redacted] was billed $2,027.12, plus the associated tax of $for excess wear and useThis charge consists of $1,for the right 1/panel and $each for curb rash on the left front wheel, left rear wheel and right rear wheelA credit of $was posted towards the outstanding balance, leaving a balance due of $1, We later received correspondence from Fort Pierce Mitsubishi that the Outlander was actually returned on June 21, We processed a credit towards the outstanding balance for two (2) over term payments totalling $that were paid by Ms [redacted] on July 29, 2016, leaving a balance due of $1, Our position remains that the amount of $1,is legitimately due based on the terms of the Lease Agreement that Ms [redacted] signedHowever, in the spirit of compromise, we are willing to accept a reduced amount of $to consider the account satisfied in fullWe [redacted] to discuss repayment

Our records indicate we received notification on December 26, 2015, that the Lancer had been returned to [redacted] MitsubishiIn order for Mitsubishi Motors Credit of America, Inc(MMCA) to terminate the account, we need the odometer disclosure statement reflecting the current mileage The odometer disclosure was received on January 4, 2016, from [redacted] Mitsubishi, and the account was terminated Invoices continue to generate until accounts terminate We sincerely apologize for any inconvenience the invoice may have caused and are investigating the cause of the call having been disconnected, to ensure it does not happen again We appreciate the feedback, as it is through feedback from our valued customers that we are able to improve our services We want to assure you we are committed to a high level of professionalism and will review the phone conversation referenced to address any opportunities for improvement The account is now paid in full with a zero ($0) balance and a Paid in Full notice reflecting account has been closed will be sent