Mixcor Aggregates

Complaint: February 10,2017Product Delivered January 13,2017Produce Paid February We at Mixcor value our customer relations We take pride in our customer service, the community and the environment.The complainant does not have an account with Mixcor The initial order for product was placed by one of our Customers who does have an account The aggregates were subsequently delivered by Mixcor and charged to this customer The invoice for this transaction would be generated in the Customers name as the order was placed by them and to this point, we had no knowledge of or information on the Complainant Shortly after delivery, our customer advised us their client (the complainant) would be in the next day to pay When this did not happen, we called the client as a courtesy to give the amount owing and our business address to drop off their payment Our customer was called and he assured us his client would be in to pay Several attempts were made to contact them to no availdays after the delivery of the material, no returned message was received on our voice mail or otherwise On the 17th day the client (the complainant) did reach our company and advised us that terms had been extended to them by our customer This is not customarily the case as non-accounted Customers would be expected to pay prior to delivery She agreed she would be in that day or the next day to clear up the bill.When the client (the complainant) finally came into our office days after Mixcor delivered the material she wanted the invoice changed to her company name [redacted] we advised her our AR person would not be in until the following Tuesday The client was advised we would send a manual invoice to her at that time As promised, this manual invoice has now been processed and emailed along with her credit card receipt.We appreciate the Revdex.com’s voice in our Marketplace to ensure people are being ethical, respectful fair and honest We are disappointed that our Customers Client felt the need to lodge a public compliant in this situation as significant effort was made on our behalf to execute the transaction seamlessly Respectfully, Connie A [redacted] Inside Sales & Collection Coordinator [redacted]

Complaint: ***
I am rejecting this response because:** *** *** ** *** *** * *** *** * *** *** *** ** *** *** ** *** *** *** *** *** *** *** ** *** * *** *** *** *** ** ** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** ** *** *** ** *** *** *** *** ***Treatment from this employee was unacceptable by our standards* *** *** *** *** *** ** *** *** Not everything listed in Connie's response fits our experience with the sistuationJust as she denied having come to an understanding about our billing requests on the telephone.Furthermore, days within the day allowance seemed completely acceptable by formal business procedure standardsBy no means had we defaulted on paymentOr made late paymentsPayment had been made in fullHad we known *** *** *** *** * *** *** that there would be issues with a payment agreement we had thought was in place, we would not have ordered product in January, but instead in FebruaryWe *** *** *** *** *** * *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** would simply like an amicable understanding and response from the management at Mixcor to avoid any future billing issues or uncomplimentary treatment by the employees of Mixcor AggregatesWe wish to have pleasant relations with your company and spend more money on good products as our business rapidly expands*** *** *** *** *** *** *** ** *** *** ** *** *** *** ** *** *** *** *** ***
Sincerely,
*** ***

Complaint: February 10,2017Product Delivered January 13,2017Produce Paid February 10.2017 We at Mixcor value our customer relations.  We take pride in our customer service, the community and the environment.The complainant does not have an account with Mixcor.  The initial order for...

product was placed by one of our Customers who does have an account.  The aggregates were subsequently delivered by Mixcor and charged to this customer.  The invoice for this transaction would be generated in the Customers name as the order was placed by them and to this point, we had no knowledge of or information on the Complainant.  Shortly after delivery, our customer advised us their client (the complainant) would be in the next day to pay.  When this did not happen, we called the client as a courtesy to give the amount owing and our business address to drop off their payment.   Our customer was called and he assured us his client would be in to pay.  Several attempts were made to contact them to no avail. 16 days after the delivery of the material, no returned message was received on our voice mail or otherwise.  On the 17th day the client (the complainant) did reach our company and advised us that terms had been extended to them by our customer.  This is not customarily the case as non-accounted Customers would be expected to pay prior to delivery.  She agreed she would be in that day or the next day to clear up the bill.When the client (the complainant) finally came into our office 27 days after Mixcor delivered the material she wanted the invoice changed to her company name.    [redacted] we advised her our AR person would not be in until the following Tuesday.  The client was advised we would send a manual invoice to her at that time.  As promised, this manual invoice has now been processed and emailed along with her credit card receipt.We appreciate the Revdex.com’s voice in our Marketplace to ensure people are being ethical, respectful fair and honest.  We are disappointed that our Customers Client felt the need to lodge a public compliant  in this situation as significant effort was made on our behalf to execute the transaction seamlessly.     Respectfully,  Connie A[redacted]Inside Sales & Collection Coordinator[redacted]