Mixed Bag Designs

Initial Business Response /* (1000, 5, 2016/01/05) */
Contact Name and Title: *** *** Marketing Man
Contact Phone: XXXXXXXXXX
Contact Email: ***@mixedbagdesigns.com
Please accept my sincere apology on behalf of our companyWe were very sorry to learn of your experience and the unfortunate
lack of communication you had with usWe value our customers, and do our best to address all concernsUnfortunately our busiest season ever led to less than adequate customer response time, and our small staff was even smaller during holiday-time
I regret that you reached out so many times and your problems weren't quickly resolvedWe will gladly refund you for any items ordered that were defective and resolve any other concerns you may have, and would like to offer a free gift for the hassleThe head of our Customer Service team will contact you shortly with a few short questions, and we assure you that we will take care of it right awayWe take your comments very seriously, and apologize that your experience did not meet our customer service standards
Initial Consumer Rebuttal /* (2000, 7, 2016/01/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company has reached out and apologized for dropping the ballThey have "promised" a refund and though I have yet to get it, I am giving them the benefit of the doubtI sincerely hope they live up to their word on itI am very pleased that Revdex.com has made this possibleHad I known it would get through them this way, I would have saved myself over weeks of phone calls, emails, website form

Initial Business Response /* (1000, 6, 2015/11/17) */
Contact Name and Title: *** *** Marketing Man
Contact Phone: XXXXXXXXXX
Contact Email: ***@mixedbagdesigns.com
Mixed Bag Designs prides itself on good customer service, and we apologize for the miscommunication regarding this orderIt's
been a very busy season for us, and unfortunately our shipping times have been affectedA customer service rep misunderstood a reply in an email exchange, and believed the customer wished to cancel the order due to the shipping time
Once we realized the error, the product was shipped priority within a few hours, along with a free product set as an apology for the confusionThe fundraiser received credit for the purchase, and we refunding shipping costsWe truly want to do right by our customers, and we are sorry that this experience was less than satisfactory
Best Wishes,
Cat, Mixed Bag Designs

Initial Business Response /* (1000, 5, 2016/01/28) */
Hi ***,
We were very sorry for the lack of communication, and misinformation regarding your orderI have spoken to our customer service team, and was informed that you were helped this morningWe are also sending some free product as an
apology for the hasslePlease let us know if there is anything else you need assistance withWe take your comments very seriously, and we truly want to do right by our customersI apologize that your experience was not up to our customer service standards
Best Wishes,
Cat, Mixed Bag Designs

Initial Business Response /* (1000, 5, 2015/05/01) */
Contact Name and Title: [redacted] Marketing
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@mixedbagdesigns.com
We were very sorry to learn of your complaint and the unfortunate experience you had with our company. We pride ourselves on our...

customer service and your experience is simply unacceptable and not up to our standards.
Our customer service supervisor has spoken with our receptionist and service team about the situation and we will continue to work with our team to ensure this does not happen again. Our supervisor also noted that part of the shipping delay is due to the fact that we were waiting for your response for a home shipping address and we had not heard back from you. We had wanted to ship the item to your home to ensure you received your shipment since you mentioned having trouble getting in touch with contacts at the school.
Regarding your order, we can confirm that we shipped your 13 items on 5/1 and they are scheduled to arrive on Tuesday 5/5. Here is your tracking number: https://www.fedex.com/apps/fedextrack/?action=track&action=track&tracknu...⇄ /> We sincerely apologize for the delay and we appreciate your business.
Kind regards,
Mixed Bag Designs
Initial Consumer Rebuttal /* (3000, 8, 2015/05/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I got my order on May 6th. The order was incorrect. I am missing the oatmeal cookies #XXXXX and my grocery to do list #XXXXX. Instead I received two stamps item # XXXXX which I did not order.I wrote the Revdex.com because I never received my order and eventhough it was someone's responsibility to check that I got my items; they again failed to check for accuracy. In addition my son should have received something for selling your product and that was not included either. Please let me know what to do with the items I did not order and let me know when you will send the correct items. Please send them to my son's school.
Final Consumer Response /* (3000, 14, 2015/06/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received my other items today, however it's still not correct. My order for the cookies came in and the to do list /grocery list came in. If someone had checked the order and visually looked at my order they would have seen that the Grocery To Do List the quantity was two not one. I received one and not two. School ends in approximately two weeks. Is it possible that I can have my final order item delivered by that time frame? If you can not, I would like to have a refund for the one that you did not send. Someone will have to contact me for where to send the item or the refund.
Final Business Response /* (4000, 16, 2015/06/23) */
We are very sorry for the inconvenience. According to our records you were only missing the one (1) pad, which is why we only sent one. We are happy to send you a replacement. We have put together an order for you with an additional pad and a free gift for the trouble. We are expediting the shipment so the school will receive the package by Friday. We are truly sorry for all of the back and forth and feel horrible that the Revdex.com had to get involved. We hope this final shipment resolves the situation and we are very, very sorry for the errors on our behalf.
Kindly,
[redacted]