Mr [redacted] has been asked to have his vehicle serviced at another Kia dealer because of the manner in which he repeatedly has interacted with sales and service personnel After several attempts to satisfy Mr [redacted] 's requests, Earnhardt Kia determined it was unable to fulfill his expectations and would not be able to fulfill his expectations in the future Earnhardt Kia has communicated its inability to satisfy Mr [redacted] to Kia Motors America and understands that Kia also has been challenged to respond to Mr [redacted] 's satisfaction Earnhardt Further understands that another Kia dealer in the metro area has had similar experiences with Mr [redacted] For obvious reasons, Earnhardt does not make such a determination lightly or without regret Mary L [redacted] /General Counsel
To Whom It May Concern:Please be advised that [redacted] , the Senior Manager who oversaw Ms [redacted] purchase, contacted her today to address the complaint she filed with your agency He apologized to Ms [redacted] because the emails and messages she had sent did not reach him Mr [redacted] took the following action to resolve Ms [redacted] concerns: He provided her, by email, a copy of the [redacted] report on her vehicle He authorized our Kia Service Department to contact Ms [redacted] to schedule an appointment to bring the Sorrento to the dealership for diagnosis and repair of the issues listed in her submission A rental car will be provided at our expense for her use while the Sorrento is in the shopHe provided his contact information so that Ms [redacted] can reach him directly if she has any additional questions or concerns.Ms [redacted] informed Mr [redacted] that the action he took today resolved her complaint She is being contacted directly by Kia Service and the appointment will be scheduled at her earliest convenience Thank you very much for forwarding this complaint as it allowed us the opportunity to contact Ms [redacted] and address her issues Kindly contact me if you have any additional questions or concerns.Best Wishes: [redacted] , Special Finance DirectorEarnhardt Auto Centers
This has been the typical treatmentThe work they have performed in the past met my expectationsSo to say they do not meet them is and simply a way to white wash this overIt does not relieve them of thier obligations under contract selling Kia Vehicles with regard to honoring warranty serviceEarnhardt is again slandering me saying there were issues at other dealers when there was notThis is only digging their hole deeperThere is not another dealer within a reasonable distanceBell Kia is it
The dealerships regret that Mr [redacted] is dissatisfied with their detailed response to his concernsHowever, both [redacted] and [redacted] understand that they have fully addressed his concernsIt does not appear that an additional response would be productive [redacted] general Counsel
Mr [redacted] has been asked to have his vehicle serviced at another Kia dealer because of the manner in which he repeatedly has interacted with sales and service personnel After several attempts to satisfy Mr [redacted] 's requests, Earnhardt Kia determined it was unable to fulfill his expectations and would not be able to fulfill his expectations in the future Earnhardt Kia has communicated its inability to satisfy Mr [redacted] to Kia Motors America and understands that Kia also has been challenged to respond to Mr [redacted] 's satisfaction Earnhardt Further understands that another Kia dealer in the metro area has had similar experiences with Mr [redacted] For obvious reasons, Earnhardt does not make such a determination lightly or without regret Mary L [redacted] /General Counsel
To Whom It May Concern:Please be advised that [redacted] , the Senior Manager who oversaw Ms [redacted] purchase, contacted her today to address the complaint she filed with your agency He apologized to Ms [redacted] because the emails and messages she had sent did not reach him Mr [redacted] took the following action to resolve Ms [redacted] concerns: He provided her, by email, a copy of the [redacted] report on her vehicle He authorized our Kia Service Department to contact Ms [redacted] to schedule an appointment to bring the Sorrento to the dealership for diagnosis and repair of the issues listed in her submission A rental car will be provided at our expense for her use while the Sorrento is in the shopHe provided his contact information so that Ms [redacted] can reach him directly if she has any additional questions or concerns.Ms [redacted] informed Mr [redacted] that the action he took today resolved her complaint She is being contacted directly by Kia Service and the appointment will be scheduled at her earliest convenience Thank you very much for forwarding this complaint as it allowed us the opportunity to contact Ms [redacted] and address her issues Kindly contact me if you have any additional questions or concerns.Best Wishes: [redacted] , Special Finance DirectorEarnhardt Auto Centers
This has been the typical treatmentThe work they have performed in the past met my expectationsSo to say they do not meet them is and simply a way to white wash this overIt does not relieve them of thier obligations under contract selling Kia Vehicles with regard to honoring warranty serviceEarnhardt is again slandering me saying there were issues at other dealers when there was notThis is only digging their hole deeperThere is not another dealer within a reasonable distanceBell Kia is it
The dealerships regret that Mr [redacted] is dissatisfied with their detailed response to his concernsHowever, both [redacted] and [redacted] understand that they have fully addressed his concernsIt does not appear that an additional response would be productive [redacted] general Counsel