We submitted the replace on 6/13/and forwarded the tracking information to the customer provided by the USPSThe customer's replacement has been going through clearance with both the US and CanadaAfter we send out the package we do not control the amount of time to ship being that it must go through clearance when being sent out of the country
we have seen complaint and apologize for customers frustrationthere was an issue with the email system that sent incoming mail from the Mizco support link to an email that was no longer being monitoredWe have since fixed the issue and will contact the customer directly today 2/10/we do not offer refunds but will be happy to replace the cable the customer has had issue withany questions please contact me directly
Revdex.com: I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me This is [redacted] claim number [redacted] I am contacting you to let you know that I have finally received contact with the company and am waiting to recieve my replacement productthank you for you help in this matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
I am rejecting this response because: I waited for the response that they said that they would send me on 2/10/2015, and they did not contact me either by e-mail, or by my information given
The replacement was sent out to Miss *** on 4/27/Upon arrival of the replacement we shipped out immediately
we are in the process of settling this issue directly with customer
We submitted the replace on 6/13/and forwarded the tracking information to the customer provided by the USPSThe customer's replacement has been going through clearance with both the US and CanadaAfter we send out the package we do not control the amount of time to ship being that it must go through clearance when being sent out of the country
we have seen complaint and apologize for customers frustrationthere was an issue with the email system that sent incoming mail from the Mizco support link to an email that was no longer being monitoredWe have since fixed the issue and will contact the customer directly today 2/10/we do not offer refunds but will be happy to replace the cable the customer has had issue withany questions please contact me directly
Revdex.com: I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me This is [redacted] claim number [redacted] I am contacting you to let you know that I have finally received contact with the company and am waiting to recieve my replacement productthank you for you help in this matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
I am rejecting this response because: I waited for the response that they said that they would send me on 2/10/2015, and they did not contact me either by e-mail, or by my information given