Mizzi & Brancaccio Corp.

We are in receipt of Ms [redacted] complaint and hope we can resolveWe delivered on 8/galsOn 8/we went back to fill the oil tank and the driver found the fill and vent problemOn 9/we sent a technican to confirm the fill needs to b repipedWe stopped the deliveries on 8/26/Ms *** mentioned she may convert to gasWe scheduled an appointment for our Equipment Sales rep to come to the home and Ms [redacted] was not thereAtlas Glen-mor has gone ahead and removed the service agreement that Ms [redacted] has requested and closed the account?

We have tried numerous times to contact he homeowner since this complaint has been filed and have not been able to reach anyoneMessages have been left with no response to dateOur records do not show the original cancellation request as stated, but in good faith we have credited the amount due for services renderedThis leaves a zero balance and the account has been cancelled as per the homeowner's requestThank you, Bug Out Service

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

We have received Ms *** response and have made sure we are not contacting Ms *** for payments. We hope that Ms *** will keep to the payment schedule. ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Aside from tiling, nobody from the GC's company has done any substantial work on the Project since the steel balconies were erected over 5 weeks ago. Our tiles were ordered in October 2014, over 11 months ago, yet the bathrooms are still not completed on account of their tiler working part-time and taking many half days. The tiling was begun over 7 weeks ago. The GC was reimbursed $68,000 in plumbing services but has over $22,000 of appliances (dryers, washers, refrigerators, dishwashers), faucets, toilets, shower heads, spouts and valves at the jobsite for him to install. The GC is not summoning in his forces to complete this portion of work. Last but not least, aside from the tiler, nobody from the GC's team has stepped foot at the jobsite since August **, 2015 despite our contract promising that he would provide a full time highly skilled crew on the jobsite every Monday through Friday 8am-5pm. Despite multiple requests, the GC has neglected to issue a simple Contractor Construction Schedule which is common to the industry. I have no clue when the home build will be completed but it's over 410 days past due and I as the Owner am facing revenue loss and other damages as a result of the GC's lack of progress. The contract stipulates late fee penalties which the GC is liable for but to this day is failing to honor in their entirety with no valid explanation but reporting he never should have agreed to that stipulation. If the GC was to truly honor the contract, the Project would have been finished over a year ago. If he plans to complete the home build it is imperative he fulfill his obligations expeditiously before I am forced to hire another general contractor.  ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
One of the technicians from atlas glen-mor had called me  on December 26 th and was rude and threatening. When I told  him I am not paying a penny more than the 599 dollars ticket they sent me two months after I requested the proof  of how much oil they had put in my tank and also I asked them not keep calling me because I spoke with the credit department about how I will send they payment. He answer was '' We will continue to call  until you pay what we say that you owe us.
Regards,
[redacted]

We are in receipt of the concern Ms. [redacted] has regarding the early termination fee.  We explained to Ms [redacted] the acceptance of the plan and that a confirmation letter was mailed.  After speaking to Ms [redacted] we have come to an agreement and resolved this...

complaint.  We hope that Ms. [redacted] will consider Atlas Glen-mor in the future.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We have tried numerous times to contact he homeowner since this complaint has been filed and have not been able to reach anyone. Messages have been left with no response to date. Our records do not show the original cancellation request as stated, but in good faith we have credited the amount due...

for services rendered. This leaves a zero balance and the account has been cancelled as per the homeowner's request. Thank you, Bug Out Service

We are in receipt of Ms. [redacted] complaint and hope we can resolve. We delivered on 8/15 30 gals. On 8/25 we went back to fill the oil tank and the driver found the fill and vent problem. On 9/3 we sent a technican to confirm the fill needs to b repiped. We stopped the deliveries on 8/26/2014. Ms [redacted]...

mentioned she may convert to gas. We scheduled an appointment for our Equipment Sales rep to come to the home and Ms. [redacted] was not there. Atlas Glen-mor has gone ahead and removed the service agreement that Ms. [redacted] has requested and closed the account. ?

Mizzi and Brancaccio have been in business for 42 years, upholding an unwavering, outstanding reputation with no prior complaints to the Revdex.com. The General Contractors have expressed many concerns to the Owners throughout the duration of the job in an effort to finish their...

two-family home. Unfortunately, from the beginning of the project we have had many disagreements with the owners. As a result, we have been stripped of the essential responsibilities that we were hired for: the building process. When we were hired as GC, we made it clear that an integral part of our job is to hire all sub-contractors, purchase all materials, and take control of the building process from start to finish in order to complete the job in a timely manner. We take this very seriously. Despite this, the owners appointed a close personal friend as construction manager. They have restricted us from purchasing materials, and hiring sub contractors. Like most people, the owners lack the fundamental knowledge of the construction field, which is why general contractors exist. We were hired for our expertise in the field.The materials they insist on purchasing on their own are continually insufficient making deadlines impossible to meet. We have repeatedly explained to the Owners that their untimely decision making, and lack of knowledge while buying materials and hiring sub contractors has continually put us behind schedule. To make matters worse, there has been a serious lack of communication w here these matters are concerned. Our control of the building process has been compromised. From the beginning of the project issues have arisen which has delayed the progress of construction due to owners and owner-employed sub-contractors. Before the foundation was to be dug, there was shoring that needed to be completed to keep the neighbors house upright. After the owners paid $20,000 for an independent company to come in and shore up the site, we quickly realized it was done incorrectly. Upon seeing this we responded proactively, by ripping out all of the incorrect work and fixing it on our own without any compensation. This was the first of many owner induced delays. After the shoring was properly done, excavation commenced. While digging it became apparent that the prior owners demolished and buried a home on site. There were obvious extra costs to our excavator to remove a demolished house. The owners decided to directly pay the excavator without the knowledge of the GC. Once these issues were resolved the project moved swiftly ahead as planned; until issue s arose after we had ordered the windows as per plan to be told by the owners they were making a change to the color and style of the windows. The home was framed and ready for HVAC and electrical contractors to start. We had already hired subs that were ready to start working immediately. However, the owners decided to bid out the project for these contracts on their own. To date we are still patching sheet rock due to oversights made by the Electrician and HVAC subcontractors hired by the owners at our own expense. Had we had full control of the project, as is the purpose of hiring a GC, these problems and delays would not have taken place. We put forward plans to do the brick in August 2014. As per the previously approved plan, the brick mason was waiting to start work in August 2014. Disclosing no valid reasons, the owners emailed us requesting that no brick or any other form of work, be done in August 2014. For a month, it was impossible to communicate with the Owners, as they left the country owing us a large sum of money without any notification. We responded to the owners via email had the brick not started in August 2014, there would be a big delay. Our brick mason, fearing lost wages started another project, and was able to resume November 2014. We received another email from the homeowners that, once again, they wanted no work to be done in the winter. In totality, we were told not to work in August or during the winter months.The warm month of August is the best time to complete the exterior. Many other aspects of the build were put off due to these inexplicable_requests. The project was frequently de layed at the Owners request, making it impossible to coordinate for the GC. A retaining wall was formed and ready to be built as per plan 4' 6" off the corner of the house, which would allow for all the exterior work such as sidewalk, front stoop, and driveway to fall in to place. As this wall was formed the owners came on site and decided they did not want the wall in that specified location. As of today (August *, 2015) there has been no decision on a location for the retaining wall; thus making the previously stated projects impossible to complete. Most recently, the home is in the final stages. Owner supplied Oak floors were installed, and remain incomplete as measurements were done incorrectly leading to lack of flooring material. In addition, there was a six-week waiting period to have the floor delivered to the job site. As far as the tile man hired by us leaving the job: the owner states it was due to "GC not reimbursing him." These claims are completely fabricated. Our tile contractor felt he had no option but to leave the site after being verbally abused by the owners. Among other things calling him "unprofessional" for no apparent reason, which was documented in an email to our office. After pleading with our tile contractor, we were able to convince him to finish the job. There have been no issues with his craftsmanship from the owners and he is currently working on multiple baths at once while waiting for more tile to arrive. Addressing claims of "threatening bankruptcy, engaging in extortion, and having bogus applications for payments." These claims are simply false. We are reputable, successful and above all professional. We have been in business for 42 years, with no visions of bankruptcy. Our company has never been in this kind of situation. Everyday we send our employees to the site to work even though we are owed outstanding balances. Though the Owners refuse to pay and hold up their end of the contract we continue to move along as efficiently as possible. We are calmly working with the Owners as best as possible to resolve any issue and rebuild our professional relationship. It is deplorable that such false, vicious and unfounded claims can be made unjustifiably against our company.

We have reached out to Mr. [redacted] and scheduled an appointment to resolve the concerns Mr. [redacted]  has with Atlas Glen-mor.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Owners have documentation to prove GC set up the shoring company and instructed Owners to pay shoring company directly. Owners have documentation proving GC knew of previous home demolition and instructed Owners to pay exc avators directly. The GC has illegitimately been working on the Project without proper licenses since November  2014 as DOB records prove. The GC has no valid permits on the jobsite since 08/**/15. The GC built the home wrong and inconsistent with architectural specs. The GC must make amends with Owners or further action will be taken.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
Regards,
[redacted]
 I need them  also to acknowledge  that I owe them the 599 dollars ticket of oils they could prove. The last technician that called me last week tried to  add more to that amount . He was not happy because I did not let them install a new oil tank for 1200 dollars. He tried to come up with another amount that he said he had on paper. As of now I owe them 225 dollars which I will try pay as soon as possible. After that I  do not owe them anything.  Specially I want my name off their file. I have the feeling that I am being punished because I  ended their service to my house. I just want to solve this issue without having to file a lawsuit against the company. Each person that called my house told me that I owe a different amount of money when what I have as proof is a ticket for 599 dollars of oils.

Review: The General Contractor, further referred to as the GC, was supposed to complete my 2-family home build in 10-calender months (starting August 2013). He was issued a deposit for $45,000 to begin however issues quickly arose and I, as the Owner, found it imperative that details be ironed out by way of additional stipulations. I hired a team of lawyers specializing in Construction Contract Law to develop a fair 16-page Addendum to the initial Contract which he, his attorney, and us the Owners found legitimate and signed. Part of the stipulations in the original Contract and Addendum involve: the GC accepting a $100 late penalty for every calender day that the home build exceeds the date of completion (July **, 2014), having a "significant amount of skilled workers to complete the job in a professional and timely manner", that the GC "has inspected the site and they have familiarized themselves with ALL aspects of the construction", and that the GC "covenants to pursue work diligently without delay after the construction of the said house has been started by them".

To date (July **, 2015) the home build is still not complete. The GC is using stall tactics and extortion to demand more money that defies Contract documents. The GC is also refusing to compensate us, the Owners, for the legitimate amount of late penalties to date. The GC sometimes goes weeks and weeks with little to no workers on the job site and has stated, "take me to court - if I lose I'll just file my business for bankruptcy and you'll never get your home finished". Being placed under duress, and having been given his verbal oath that if we issued advance payments for portions of work not yet started, we were told that our home build would be complete by the end of August if we played by his rules. Unfortunately we are still being fleeced for more and more money and progress on the home build is exceedingly slow and unacceptable. At this pace, the home will not be finished for another 6 months.

Interior stairs are lacking, leaders and gutters are missing, the brickwork is incomplete, the front balcony is rusting and not yet completed, the rear balcony is not yet complete, there are no railings on the job site, the concrete exterior for the sidewalk, front stoop, driveway, and a wall are not yet started, [redacted], the basement sheetrock is not yet taped or scraped, the plumbing is incomplete, and various other repairs are necessary which the GC is responsible for as well as critical modification to walls. The GC refuses to make statements in writing, even though the Contract specifies that no verbal agreements or negotiations will be honored. He has stopped answering our e-mails unless when he's requesting payments, often on his own terms and time frames which defy the Contract Addendum.

I've spent over $7,000 in attorney fees. My attorneys tell me I have a winnable case in court but their fees will be over $20K and there is no guarantee I'll ever get reimbursed if he files bankruptcy. I have maintained very intricate record-keeping. Please intercede and offer your guidance. I believe he is credible in his threats to file for bankruptcy and don't know what approach to take other than to have the media and/or govrenment agencies intercede. [redacted]Desired Settlement: [redacted] They are to finish the job and to allot credit for late penalties they are responsible for. They are to send a crew of highly skilled workers to complete the home build as promised rather than provide excuses as to why they are undermanned. They are to stop issuing bogus applications for payment! Playing by their rules has proved unfavorable to us, the Owners, and we are fed up.

Business

Response:

Mizzi and Brancaccio have been in business for 42 years, upholding an unwavering, outstanding reputation with no prior complaints to the Revdex.com. The General Contractors have expressed many concerns to the Owners throughout the duration of the job in an effort to finish their two-family home. Unfortunately, from the beginning of the project we have had many disagreements with the owners. As a result, we have been stripped of the essential responsibilities that we were hired for: the building process. When we were hired as GC, we made it clear that an integral part of our job is to hire all sub-contractors, purchase all materials, and take control of the building process from start to finish in order to complete the job in a timely manner. We take this very seriously. Despite this, the owners appointed a close personal friend as construction manager. They have restricted us from purchasing materials, and hiring sub contractors. Like most people, the owners lack the fundamental knowledge of the construction field, which is why general contractors exist. We were hired for our expertise in the field.The materials they insist on purchasing on their own are continually insufficient making deadlines impossible to meet. We have repeatedly explained to the Owners that their untimely decision making, and lack of knowledge while buying materials and hiring sub contractors has continually put us behind schedule. To make matters worse, there has been a serious lack of communication w here these matters are concerned. Our control of the building process has been compromised. From the beginning of the project issues have arisen which has delayed the progress of construction due to owners and owner-employed sub-contractors. Before the foundation was to be dug, there was shoring that needed to be completed to keep the neighbors house upright. After the owners paid $20,000 for an independent company to come in and shore up the site, we quickly realized it was done incorrectly. Upon seeing this we responded proactively, by ripping out all of the incorrect work and fixing it on our own without any compensation. This was the first of many owner induced delays. After the shoring was properly done, excavation commenced. While digging it became apparent that the prior owners demolished and buried a home on site. There were obvious extra costs to our excavator to remove a demolished house. The owners decided to directly pay the excavator without the knowledge of the GC. Once these issues were resolved the project moved swiftly ahead as planned; until issue s arose after we had ordered the windows as per plan to be told by the owners they were making a change to the color and style of the windows. The home was framed and ready for HVAC and electrical contractors to start. We had already hired subs that were ready to start working immediately. However, the owners decided to bid out the project for these contracts on their own. To date we are still patching sheet rock due to oversights made by the Electrician and HVAC subcontractors hired by the owners at our own expense. Had we had full control of the project, as is the purpose of hiring a GC, these problems and delays would not have taken place. We put forward plans to do the brick in August 2014. As per the previously approved plan, the brick mason was waiting to start work in August 2014. Disclosing no valid reasons, the owners emailed us requesting that no brick or any other form of work, be done in August 2014. For a month, it was impossible to communicate with the Owners, as they left the country owing us a large sum of money without any notification. We responded to the owners via email had the brick not started in August 2014, there would be a big delay. Our brick mason, fearing lost wages started another project, and was able to resume November 2014. We received another email from the homeowners that, once again, they wanted no work to be done in the winter. In totality, we were told not to work in August or during the winter months.The warm month of August is the best time to complete the exterior. Many other aspects of the build were put off due to these inexplicable_requests. The project was frequently de layed at the Owners request, making it impossible to coordinate for the GC. A retaining wall was formed and ready to be built as per plan 4' 6" off the corner of the house, which would allow for all the exterior work such as sidewalk, front stoop, and driveway to fall in to place. As this wall was formed the owners came on site and decided they did not want the wall in that specified location. As of today (August *, 2015) there has been no decision on a location for the retaining wall; thus making the previously stated projects impossible to complete. Most recently, the home is in the final stages. Owner supplied Oak floors were installed, and remain incomplete as measurements were done incorrectly leading to lack of flooring material. In addition, there was a six-week waiting period to have the floor delivered to the job site. As far as the tile man hired by us leaving the job: the owner states it was due to "GC not reimbursing him." These claims are completely fabricated. Our tile contractor felt he had no option but to leave the site after being verbally abused by the owners. Among other things calling him "unprofessional" for no apparent reason, which was documented in an email to our office. After pleading with our tile contractor, we were able to convince him to finish the job. There have been no issues with his craftsmanship from the owners and he is currently working on multiple baths at once while waiting for more tile to arrive. Addressing claims of "threatening bankruptcy, engaging in extortion, and having bogus applications for payments." These claims are simply false. We are reputable, successful and above all professional. We have been in business for 42 years, with no visions of bankruptcy. Our company has never been in this kind of situation. Everyday we send our employees to the site to work even though we are owed outstanding balances. Though the Owners refuse to pay and hold up their end of the contract we continue to move along as efficiently as possible. We are calmly working with the Owners as best as possible to resolve any issue and rebuild our professional relationship. It is deplorable that such false, vicious and unfounded claims can be made unjustifiably against our company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Owners have documentation to prove GC set up the shoring company and instructed Owners to pay shoring company directly. Owners have documentation proving GC knew of previous home demolition and instructed Owners to pay exc avators directly. The GC has illegitimately been working on the Project without proper licenses since November 2014 as DOB records prove. The GC has no valid permits on the jobsite since 08/**/15. The GC built the home wrong and inconsistent with architectural specs. The GC must make amends with Owners or further action will be taken.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As a courtesy to the owners, our company supplied a few different shoring contractors from which the owners chose. The Owners executed their own contract with the shoring contractor. Therefore, we had no supervising requirements as we were not hired or payed for this aspect of the project, as per contracts. Prior to any excavation there was no knowledge of a home demolished on site. Owners communicated directly with our excavator. The home was built as per architects plan. A valid survey has been supplied to the Owners. There is currently a valid permit on job site. As stated, we continue to send our men to complete various jobs of the project without being compensated for them. We continue to hold up our part of the contract with a lack of reciprocity. There is a direct correlation between payment and completion of the Project. We are also waiting for proper documentation from the Owners sources to complete the project. We fully intend on co mpleting this project as soon as possible.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Aside from tiling, nobody from the GC's company has done any substantial work on the Project since the steel balconies were erected over 5 weeks ago. Our tiles were ordered in October 2014, over 11 months ago, yet the bathrooms are still not completed on account of their tiler working part-time and taking many half days. The tiling was begun over 7 weeks ago. The GC was reimbursed $68,000 in plumbing services but has over $22,000 of appliances (dryers, washers, refrigerators, dishwashers), faucets, toilets, shower heads, spouts and valves at the jobsite for him to install. The GC is not summoning in his forces to complete this portion of work. Last but not least, aside from the tiler, nobody from the GC's team has stepped foot at the jobsite since August **, 2015 despite our contract promising that he would provide a full time highly skilled crew on the jobsite every Monday through Friday 8am-5pm. Despite multiple requests, the GC has neglected to issue a simple Contractor Construction Schedule which is common to the industry. I have no clue when the home build will be completed but it's over 410 days past due and I as the Owner am facing revenue loss and other damages as a result of the GC's lack of progress. The contract stipulates late fee penalties which the GC is liable for but to this day is failing to honor in their entirety with no valid explanation but reporting he never should have agreed to that stipulation. If the GC was to truly honor the contract, the Project would have been finished over a year ago. If he plans to complete the home build it is imperative he fulfill his obligations expeditiously before I am forced to hire another general contractor. ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,