MJ Automotive Service Center

IN RESPONSE TO THE COMPLAINT FILED WITH YOUR OFFICE, THE CUSTOMER IS CORRECT ABOUT THE TIME FRAME WE HAVE HAD HIS CARWE DID HAVE ISSUES GETTING A HOLD OF HIM THE NUMBER PROVIDED WAS INCORRECT THEN HE MAID CONTACT WITH US BY EMAILWE FOR A WHILE HAD A INFECTED EMAIL AND DID NOT RECIEVE THE EMAILSAFTER WE DID MAKE CONTACT WE INFORMED HIM OF NEEDED SUSPENSION REPAIRS AND A CRACKED WHEEL, BAD TIRE, WIPERS INOP, FRONT BODY DAMAGE AND THIS VEHICLE DRAINS THE BATTERY ALSO THERE IS A BATTERY CUTOFF SWITCH INSTALLED ONTHIS AND STILL KILLS THE BATTERY SO EVERYTIME WE HAVE TO WORK ON IT WE HAVE TO REMOVE CHARGE AND REINSTALL BATTERY, ALSO CUSTOMER ORDERED HIS OWN PARTS AND SENT WHEEL OUT TO BE WELDED , COST IS AN ISSUE WITCH WE DO NOT HAVE A PROBLEM WITH BUT ALL ADDS DELAYS ON THE REPAIRS IT ALL ADDS ON TIMEWE ALSO HAD TO ORDER A ADJUSTING ARM FOR THE REAR WITCH WE DID NOT RECIEVE WHEN HE ORDERED THE PARTSONE OTHER BUT IMPORTANT IS PROBLEM IS THIS IS A RARE CAR IT IS A AMG BENZ LIMITED PRODUCTIONI DONT WANT TO SOUND LIKE WE ARE WITHOUT FAULT YES THIS CAR DID GET SIDELINED FOR AWHILEWE WILL WORK TO GET THIS CAR REPAIRED AND RETURNED TO CUSTOMER ASAPWE HAVE COMPLETED THE REPAIRS ASK OF US NOW THE CUSTOMER DECLINED THE TIRE AND HAS NO MONEY TO PICK UP THE CARFEELS THE CAR SHOULD HAVE BEEN COMPLETE BUT SOME OF THE REPAIRS NEED TO GO TO A FRAME AND BODY SHOP WE HAD TOLD HIM WE DO NOT DO THAT WORKTHIS CAR IS BEING REPAIRED FOR A PA ENHANCED INSPECTION IT NEEDS TO FOLLOW THE PA GUIDELINES OR WE CANNOT FINISH THE PAPERWORK THIS IS WHY HIS CAR HAS BEEN HERE FOR MONTHS*** * ***, OWNER MJ AUTOMOTIVE

RE: ID#[redacted] IN RESPONSE TO THE COMPLAINT FILED WITH YOUR OFFICE, THE CUSTOMER IS CORRECT ABOUT THE TIME FRAME WE HAVE HAD HIS CAR. WE DID HAVE ISSUES GETTING A HOLD OF HIM THE NUMBER PROVIDED WAS INCORRECT THEN HE MAID CONTACT WITH US BY EMAIL WE FOR A WHILE HAD A INFECTED EMAIL AND DID NOT...

RECEIVE THE EMAILS. AFTER WE DID MAKE CONTACT WE INFORMED HIM OF NEEDED SUSPENSION REPAIRS AND A CRACKED WHEEL, BAD TIRE, WIPERS INOP, FRONT BODY DAMAGE AND THIS VEHICLE DRAINS THE BATTERY ALSO THERE IS A BATTERY CUTOFF SWITCH INSTALLED ON THIS AND STILL KILLS SO EVERYTIME WE HAVE TO WORK ON IT WE HAVE TO REMOVE CHARGE AND REINSTALL BATTERY, ALSO CUSTOMER ORDERED HIS OWN PARTS AND SENT WHEEL OUT TO BE WELDED , COST IS AN ISSUE WITCH WE DO NOT HAVE A PROBLEM WITH BUT ALL DELAYS THE REPAIRS AND ADDS ON TIME. WE ALSO HAD TO ORDER AN ADJUSTING ARM FOR THE REAR WITCH WE DID NOT RECEIVE WHEN HE ORDERED THE PARTS. ONE OTHER BUT IMPORTANT IS PROBLEM IS THIS IS A RARE CAR IT IS A 2002 AMG BENZ LIMITED PRODUCTION. IDONT WANT TO SOUND LIKE WE ARE WITHOUT FAULT YES THIS CAR DID GET SIDELINED FOR AWHILE. WE WILL WORK TO GET THIS CAR REPAIRED AND RETURNED TO CUSTOMER ASAP. [redacted] OWNER MJ AUTOMOTIVE

I have been told my car would be ready  many times already its been there since November 2013 thats 15 months I been waiting I can't agree to with  them telling me  something. Over and over again.   all I want is my car fixed and for .mj automotive to call me and say my car is ready for pick up..
Regards,
[redacted]

Review: I took my car to MJ automotive in November of 2013 to fix a rear lower control arm.. On a 2002 c32 amg. Mercedes

They agreed to fix it and told me what parts it needed... I ordered the parts and gave them to him... I did everything he asked...

and my car is still not fixed. Everything I call they have excuses. And tell me it will be ready soon. It should not take 15months to fix any car. That they agreed to fix it is now February 3, 2015 and they still haven't repaired my car..

I have lost my job because of this situation. And I told them.. And I have a 7yr old son who has a disability (ADHD) and I've been taking the bus for 15. Months to get him to his doctor appointments..

MJ automotive are wrong for this and they need to fix my car period..

Please help!!!! This makes no sense.. There wrong..Desired Settlement: I want mj automotive to fix my car... Asap..

There is no reason they should have my car for 15 months for a control arm. and it's not fixed yet

Due to no fault of me...

Business

Response:

RE: ID#[redacted] IN RESPONSE TO THE COMPLAINT FILED WITH YOUR OFFICE, THE CUSTOMER IS CORRECT ABOUT THE TIME FRAME WE HAVE HAD HIS CAR. WE DID HAVE ISSUES GETTING A HOLD OF HIM THE NUMBER PROVIDED WAS INCORRECT THEN HE MAID CONTACT WITH US BY EMAIL WE FOR A WHILE HAD A INFECTED EMAIL AND DID NOT RECEIVE THE EMAILS. AFTER WE DID MAKE CONTACT WE INFORMED HIM OF NEEDED SUSPENSION REPAIRS AND A CRACKED WHEEL, BAD TIRE, WIPERS INOP, FRONT BODY DAMAGE AND THIS VEHICLE DRAINS THE BATTERY ALSO THERE IS A BATTERY CUTOFF SWITCH INSTALLED ON THIS AND STILL KILLS SO EVERYTIME WE HAVE TO WORK ON IT WE HAVE TO REMOVE CHARGE AND REINSTALL BATTERY, ALSO CUSTOMER ORDERED HIS OWN PARTS AND SENT WHEEL OUT TO BE WELDED , COST IS AN ISSUE WITCH WE DO NOT HAVE A PROBLEM WITH BUT ALL DELAYS THE REPAIRS AND ADDS ON TIME. WE ALSO HAD TO ORDER AN ADJUSTING ARM FOR THE REAR WITCH WE DID NOT RECEIVE WHEN HE ORDERED THE PARTS. ONE OTHER BUT IMPORTANT IS PROBLEM IS THIS IS A RARE CAR IT IS A 2002 AMG BENZ LIMITED PRODUCTION. IDONT WANT TO SOUND LIKE WE ARE WITHOUT FAULT YES THIS CAR DID GET SIDELINED FOR AWHILE. WE WILL WORK TO GET THIS CAR REPAIRED AND RETURNED TO CUSTOMER ASAP. [redacted] OWNER MJ AUTOMOTIVE

Consumer

Response:

I have been told my car would be ready many times already its been there since November 2013 thats 15 months I been waiting I can't agree to with them telling me something. Over and over again. all I want is my car fixed and for .mj automotive to call me and say my car is ready for pick up..

Regards,

Business

Response:

IN RESPONSE TO THE COMPLAINT FILED WITH YOUR OFFICE, THE CUSTOMER IS CORRECT ABOUT THE TIME FRAME WE HAVE HAD HIS CAR. WE DID HAVE ISSUES GETTING A HOLD OF HIM THE NUMBER PROVIDED WAS INCORRECT THEN HE MAID CONTACT WITH US BY EMAIL. WE FOR A WHILE HAD A INFECTED EMAIL AND DID NOT RECIEVE THE EMAILS. AFTER WE DID MAKE CONTACT WE INFORMED HIM OF NEEDED SUSPENSION REPAIRS AND A CRACKED WHEEL, BAD TIRE, WIPERS INOP, FRONT BODY DAMAGE AND THIS VEHICLE DRAINS THE BATTERY ALSO THERE IS A BATTERY CUTOFF SWITCH INSTALLED ONTHIS AND STILL KILLS THE BATTERY SO EVERYTIME WE HAVE TO WORK ON IT WE HAVE TO REMOVE CHARGE AND REINSTALL BATTERY, ALSO CUSTOMER ORDERED HIS OWN PARTS AND SENT WHEEL OUT TO BE WELDED , COST IS AN ISSUE WITCH WE DO NOT HAVE A PROBLEM WITH BUT ALL ADDS DELAYS ON THE REPAIRS IT ALL ADDS ON TIME. WE ALSO HAD TO ORDER A ADJUSTING ARM FOR THE REAR WITCH WE DID NOT RECIEVE WHEN HE ORDERED THE PARTS. ONE OTHER BUT IMPORTANT IS PROBLEM IS THIS IS A RARE CAR IT IS A 2002 AMG BENZ LIMITED PRODUCTION. I DONT WANT TO SOUND LIKE WE ARE WITHOUT FAULT YES THIS CAR DID GET SIDELINED FOR AWHILE. WE WILL WORK TO GET THIS CAR REPAIRED AND RETURNED TO CUSTOMER ASAP. WE HAVE COMPLETED THE REPAIRS ASK OF US NOW THE CUSTOMER DECLINED THE TIRE AND HAS NO MONEY TO PICK UP THE CAR. FEELS THE CAR SHOULD HAVE BEEN COMPLETE BUT SOME OF THE REPAIRS NEED TO GO TO A FRAME AND BODY SHOP WE HAD TOLD HIM WE DO NOT DO THAT WORK.. THIS CAR IS BEING REPAIRED FOR A PA ENHANCED INSPECTION IT NEEDS TO FOLLOW THE PA GUIDELINES OR WE CANNOT FINISH THE PAPERWORK THIS IS WHY HIS CAR HAS BEEN HERE FOR 15 MONTHS. [redacted], OWNER MJ AUTOMOTIVE