MJ Cottages Apartments

SUNWEST MANAGEMENT [redacted] November 2, [redacted] ***Re: Complaint ID [redacted] A copy of a complaint was received on October 28, After reading the details and nature of the additional items, we closely investigated and have confirmed that all work order requests have been completed in your apartment.Please remember as per your rental agreement, Page 2, Paragraph of “Community Policies” states; "After hours emergencies are situations which threaten a person's health, safety, or security or damage to the propertyPlease be considerate of the on-site personnel's right to relaxation and privacyEmergency telephone numbers/pager numbers will be listed on the rental office's answering machine in case of property damage emergenciesFor all other emergencies, dial 911.”It has also been noted: On Sunday, May 10, Resident Manager, [redacted] contacted [redacted] to notify her toremove BBO grill and trash from patioResidents complied.On Wednesday, May 20, a complaint from a resident at MJ Cottages was made to the manager regarding a barking dog from D-A pit bull was identified by the managerIt was also noted that there were unauthorized occupants living in D-Residents were contacted and given a written warning for unauthorized animal as well as unauthorized occupants in unitResident Manager contacted [redacted] and she explained it was her nephew's dog and the family was visiting until they find a place to liveIt was explained that additional occupants would need to be approved by the office and that this put them over the allowed occupancy level [redacted] removed the dog in three days and the family moved out in seven days.On Wednesday, August 12, Resident Manager, [redacted] called [redacted] to ask about the trash and dirty diapers in the back patio [redacted] stated she would have it cleanedManager confirmed the items were cleaned/removed the next business day.fell apart"The Resident Manager, [redacted] asked questions to obtain information to determine if it was an emergencyBecause there was no flood, a work order was written and the Resident Manager confirmed the request Monday, Sept28, The piping was repaired on Tuesday, Sept29, 2015, the next scheduled maintenance day.I understand how upset you must have been when you waited longer than anticipated for your screen doorUnfortunately a damaged item was received from our vendor and this greatly delayed the processPlease accept my sincere apologies for this errorTo ensure we do not repeat this we will use a local vendor such as Home Depot to ensure repairs are not delayed in the futureAt Sun West Management we feel the voice of the customer is very valuableWe will give a $rent credit towards your December rent.Again, I apologize for the inconvenience we caused you.Respectfully, [redacted] ***Property ManagerSun West Management

SUNWEST MANAGEMENT
5pt;">*** *** *** *** *** ** *** ** *** *** *** *** *** ***
***
November 2, *** *** *** *** *** *** *** *** *** *** *** *** ** ***
Re: Complaint ID ***
A copy of a complaint was received on October 28, After reading the details and nature of the additional items, we closely investigated and have confirmed that all work order requests have been completed in your apartmentPlease remember as per your rental agreement, Page 2, Paragraph of “Community Policies” states; "After hours emergencies are situations which threaten a person's health, safety, or security or damage to the propertyPlease be considerate of the on-site personnel's right to relaxation and privacyEmergency telephone numbers/pager numbers will be listed on the rental office's answering machine in case of property damage emergenciesFor all other emergencies, dial 911.”
It has also been noted: On Sunday, May 10, Resident Manager, *** *** contacted *** to notify her to
remove BBO grill and trash from patioResidents compliedOn Wednesday, May 20, a complaint from a resident at MJ Cottages was made to the manager regarding a barking dog from D-A pit bull was identified by the managerIt was also noted that there were unauthorized occupants living in D-Residents were contacted and given a written warning for unauthorized animal as well as unauthorized occupants in unitResident Manager contacted *** and she explained it was her nephew's dog and the family was visiting until they find a place to liveIt was explained that additional occupants would need to be approved by the office and that this put them over the allowed occupancy level*** removed the dog in three days and the family moved out in seven daysOn Wednesday, August 12, Resident Manager, *** *** called *** to ask about the trash and dirty diapers in the back patio*** stated she would have it cleanedManager confirmed the items were cleaned/removed the next business dayfell apart"The Resident Manager, *** *** asked questions to obtain information to determine if it was an emergencyBecause there was no flood, a work order was written and the Resident Manager confirmed the request Monday, Sept28, The piping was repaired on Tuesday, Sept29, 2015, the next scheduled maintenance dayI understand how upset you must have been when you waited longer than anticipated for your screen doorUnfortunately a damaged item was received from our vendor and this greatly delayed the processPlease accept my sincere apologies for this errorTo ensure we do not repeat this we will use a local vendor such as Home Depot to ensure repairs are not delayed in the futureAt Sun West Management we feel the voice of the customer is very valuableWe will give a $rent credit towards your December rentAgain, I apologize for the inconvenience we caused youRespectfully,
*** ***
Property Manager
Sun West Management

SUNWEST MANAGEMENT[redacted]November 2, 2015[redacted]Re: Complaint ID [redacted]A copy of a complaint was received on October 28, 2015. After...

reading the details and nature of the additional items, we closely investigated and have confirmed that all work order requests have been completed in your apartment.Please remember as per your rental agreement, Page 2, Paragraph 19 of “Community Policies” states; "After hours emergencies are situations which threaten a person's health, safety, or security or damage to the property. Please be considerate of the on-site personnel's right to relaxation and privacy. Emergency telephone numbers/pager numbers will be listed on the rental office's answering machine in case of property damage emergencies. For all other emergencies, dial 911.”It has also been noted: On Sunday, May 10, 2015 Resident Manager, [redacted] contacted [redacted] to notify her toremove BBO grill and trash from patio. Residents complied.On Wednesday, May 20, 2015 a complaint from a resident at MJ Cottages was made to the manager regarding a barking dog from D-1. A pit bull was identified by the manager. It was also noted that there were unauthorized occupants living in D-1. Residents were contacted and given a written warning for unauthorized animal as well as unauthorized occupants in unit. Resident Manager contacted [redacted] and she explained it was her nephew's dog and the family was visiting until they find a place to live. It was explained that additional occupants would need to be approved by the office and that this put them over the allowed occupancy level. [redacted] removed the dog in three days and the family moved out in seven days.On Wednesday, August 12, 2015 Resident Manager, [redacted] called [redacted] to ask about the trash and dirty diapers in the back patio. [redacted] stated she would have it cleaned. Manager confirmed the items were cleaned/removed the next business day.fell apart". The Resident Manager, [redacted] asked questions to obtain information to determine if it was an emergency. Because there was no flood, a work order was written and the Resident Manager confirmed the request Monday, Sept. 28, 2015. The piping was repaired on Tuesday, Sept. 29, 2015, the next scheduled maintenance day.I understand how upset you must have been when you waited longer than anticipated for your screen door. Unfortunately a damaged item was received from our vendor and this greatly delayed the process. Please accept my sincere apologies for this error. To ensure we do not repeat this we will use a local vendor such as Home Depot to ensure repairs are not delayed in the future. At Sun West Management we feel the voice of the customer is very valuable. We will give a $100 rent credit towards your December 2015 rent.Again, I apologize for the inconvenience we caused you.Respectfully,[redacted]Property ManagerSun West Management