M.J. Designs

Initial Business Response /* (1000, 7, 2015/08/28) */
This letter is in response to a complaint from Mr*** *** *** contacted Westamerica Bank and said he did not receive money during an ATM transaction at our Madera, CA location on August 3rd
Mr*** is not a customer of
Westamerica bankOn August 3rd, Westamerica Bank instructed Mr*** to open a Reg Eclaim with his bank (U.SBank) to be reimbursed for the fundsOn August 13th, a follow up call was placed to Mr*** to assist him with properly filing a Reg E claim with his bankThere has been no response back
Westamerica's ATM department reviewed the transaction in question and was able to validate the machine did malfunction with the transaction in questionThe industry follows a standard that non-customer ATM claims are not resolved by reimbursing with cash, over the counter, to non-customer claimants for missed-dispensed ATM transactionsMr*** will be reimbursed via his bank (U.SBank) when he opens a RegE claim with them
Yours Truly,
*** *** AVP
ATM Manager