MJ Stone Auto Sales

Review: I brought a car from MJ Stone Auto Sales in Dover,De . It was a bad mistake from the time I drove off the lot I had problems and had been lied to. I was told my sit was going be fixed, I would have an oil change, wheel alignment done, and also a tune-up nothing was done. The car is just unsafe and what makes it worst I have a 6 month old child which am scared to even have my child in the car. Multiple time I have contacted the dealership about getting my car fixed, or them providing me with a new car. nothing ever got resolved. I have an warranty that covers everything under the hood. but the dealership refuses to fix my car. Make a situation worst I actually took my car to them cause I was told it was going get fixed , they provided me with a loaner car. I got pulled over in the loaner car twice and both times the police told me the car and tags were coming up stolen. I made it home got ready for work came outside and the car was gone tire marks were in my grass and come to find out the dealership came to my house took the car off my property and drove on my grass to get out the drive way cause the car was blocked in. Overall this has been the worst experience in my life and I recommend no one to purchase a car from MJ Stone Auto Sales .Desired Settlement: I would like to get a refund for my purchase and the money I have been paying to the fiance company. Also I would like the loan taken out of my name so I can purchase a car somewhere else. I want action to be taken on this company no one deserve to go through and experience what I have with this company. It caused so much stress on me and my family.

Business

Response:

Thank you for the opportunity to respond to the above referenced complaint. We at MJ Stone Auto Sales take this complaint very seriously as we strive to offer our customers a great product at a fair price along with the highest level of customer service. Our vehicles go through an extensive pre-sale inspection and reconditioning process addressing mechanical, functionality and cosmetic issues as needed. We include vehicle history reports and warranties with every vehicle we sell; we also preform Delaware and Maryland motor vehicle inspections as required.

I remember this customer and situation well. I initially met her when she accompanied another customer to our lot. At that time, she informed me she was looking for a Nissan Maxima; she returned when she saw a Maxima on our lot. The day before taking delivery of the Maxima, she asked for the driver's seat adjustment to be addressed and she wanted the oil changed. There was not enough time to get the part in to properly repair the driver's seat so we adjusted the seat to a position where it was comfortable for her; we also had the oil changed. At that point we agreed to schedule an appointment to have the seat repaired. The customer missed several appointments. So much time had passed that the shop we send our customers to returned the parts that were intended to repair the seat. Her communication was poor and ineffective; she was very rude and even hostile at times. As even more time passed, she complained of other issues and lied saying her vehicle caught fir e. Not realizing she was lying, we deviated from our policy of no loaners and provided her with a car so we address her concerns. We repaired an evaporation leak and replaced a coil pack; there was no evidence of a fire. We had her vehicle repaired for almost a week before we were able to get her on the phone to inform her the Maxima was ready to be picked up. We made arrangements several times over the next couple

of days to swap vehicles, but like usual, she did not make those appointments and the communication was nonexistent. The last time I spoke to her she was irate, yelling and sc reaming at me and gave no indication she was going to return our car. That night the owner of MJ Stone and I decided to get our vehicle back ourselves and cut ties with this individual. We found the car at her residence. It was not blocked in. We had a duplicate key so I gained access to the vehicle and drove away; neither of us drove on grass. The car was filthy and packed with a ll sorts of personal items . We moved all of her personal belongings into the Maxima. Two days later she arrived with her mother to the dealership. After I gave her the keys her mother asked for an explanation. Initially we were not interested in any further communications with the customers, but we quickly realized her mother was not go ing to leave without an explanation, so we attempted to give her the reasons for our actions, namely taking possession of our loaner vehicle out of her driveway. The customer again became belligerent and we had to contact the State Police. They left on their own accord.

The entire situation was unfortunate. We wish things would have unfolded differently, however, we were not afforded the opportunity to satisfy this particular customer.

Thank you once again for allowing us to respond. Please feel free to contact me directly if I can assist the Revdex.com in any further.

Review: On 3.17.2015 my son & I purchased a 2004 Ford F150 XLT Pick-up for $14,999.00 and $330.00 for an extended warranty. Before the purchase , I pointed out some things that needed to be fixed. The 2-wd & 4-wd indicator lights did not work, driver window randomly will not go up, and there was no radio antenna on the truck. I did receive the antenna by mail a few weeks later. There is a 7 month dealer warranty that is suppose to cover the vehicle.



A few days after that the transmission started leaking and jerking. I contacted [redacted] at MJ Stone. He is the salesman who sold us the truck. He didn't return our call for at least a few days to a week later. When he finally did, he said he would try to get us into the shop that he uses. Well, another week went by and my transmission situation worsened. I then took the truck to Cottman Transmission on 4.8.2015 after getting the run around from [redacted].

After Cottman diagnosed my truck I was told that I needed a transmission rebuild, because of poor transmission work that was performed in January 2015, which was just 2 months earlier. I was also told that there is a misfire and a tapping sound coming from the engine, and that my emergency brake was not connected.

While I was at Cottman I contacted [redacted] and let him speak with [redacted] explained the repairs that were

needed on the truck. Because I paid additional $330.00 for an extended warranty at the time of purchase, the transmission was covered. [redacted] asked [redacted] about the e-brake and 2xwd and 4xwd lights that needed to be repaired and he said no, once again he would bring the truck to his shop.

I question [redacted] saying I am already at the shop, why can’t we just fix it here. After all you are 50 miles away from me. [redacted] became rude and said he would fit us in, and hung up on me.

Well, there is a Carfax that came with the truck and it is a clean Carfax. It does not say anything about a transmission problem or repair in January 2015. I do remember [redacted] saying he purchased this vehicle from

his friend.

I picked up the truck on 4.15.2015 and the tapping was still there, which was now coming from the engine. By Saturday 4.18.2015 my truck would not shift into gear. I had to have it shifted into park manually, because my emergency brake didn’t work.

By Monday, I was back at Cottman again and was told the cable assembly was broken. [redacted] from Cottman replaced the cable and we contacted [redacted] for payment.

Well as usual he never called us back. The bill is still outstanding as of today.

Approximately a week after that the brakes started making a very load sound. My truck needed front and rear brakes and a caliber. Not to mention the oil and plug looked as if they had never changed.

On 4.23.15 I contacted MJ Stone to advise him of the engine problem and [redacted] will not return my call.

I received the tag in the mail for the truck and it expires in August. I feel I am stuck with a piece of junk.

In February we had a total loss, due to a accident. [redacted] requested the letter for my total loss indicating

that it would help with the cost of tags for the F150. My our understanding the tags would

be for 2 years. He received credit for the total loss but did not give us the tags as promised.

[redacted] at MJ Stone is not a trustworthy salesman. He has not honored his 7 month warranty offered by the car dealer .Desired Settlement: I am asking for a refund of $7500.00 to be paid back to the us, so that we can pay most of this loan off.

The vehicle is not worth the money that [redacted] ripped us off for and the truck is not going to last to much longer

without the engine work needed. [redacted] knew the truck was no good and that is very sad and poor business.

Business

Response:

Thank you for the opportunity to respond to the above mentioned complaint. We strive for 100% satisfaction; when we fall short we are truly disappointed. Ms. [redacted] made me aware of three items relatively quickly after the purchase of the 2004 F150: a power driver’s window issue, a 4X4 indicator light and a missing antenna, all of which are not warranty covered items, but issues I agreed to fix. The onlystipulation was we want the shop that services our vehicles to perform the repairs; the antenna was ordered and shipped to Ms. [redacted] and Mr. [redacted]. This, however, is the first I’m hearing of an engine or transmission issue. With that said, we include 6 month/7,500 mile powertrain warranty with all of our vehicles which cover the engine and transmission. In addition, an extension of that warranty was purchased by Ms. [redacted] and Mr. [redacted] which takes the term of the warranty up to 24 months/30,000 miles. (Please see attachments.) Once a claim is opened through PWI the work can be performed wherever the customer would like. Thank you again for allowing me to respond. Should you need any addition information, please do not hesitate to contact me. Regards,[redacted]

Consumer

Response: