M.J.B. Enterprises

Kirby vacuum cleaner's of Mesa, Az. called me at home and asked me if I wanted to participate in a survey. The caller told me that a representative would come to my home and and shampoo the carpets in two rooms. Then I would be asked questions about what I thought of the cleaning job. I specifically asked if their people would be trying to sell me anything, and twice she said "No" She said it was a survey only, and not advertising or selling. I made an appointment for the next day.

The following day their people arrived. Several people brought in equipment and then left. One woman remained and set everything up. The first thing I noticed was that she had a vacuum cleaner, not shampoo equipment. She also set up her box in the format of an "infomercial" with the picture and name of the vacuum cleaner displayed. I didn't mind the setup, but was a little suspicious. What she did next confirmed my suspicion. For the next two hours the woman presented me with commercial touting the benifits of owning a $ 3,000 Kirby vacuum cleaner. It was nothing more than a commercial, and over and over again she tried to sell me the vacuum.

She did vacuum my carpets, but only in the course of showing me how great her product was. As far as shampooing my carpets, that was only a minor side effect of showing me the shampoo attachment. Technically she did do it, but it was not the reason she was allowed into my home.

Over the phone, I consented to a free carpet cleaning, followed by answering questions about how well my carpets were cleaned. What I actually recieved was a two hour sales pitch, much like the type you get in the less reputable used car lots. I was never asked any questions about what I thought of the cleaning, and if I had been, I would have called the job "half assed".

What they did was tell me one thing and deliver another. It was classic false advertising. They told me it was a survey, but it was not. It was a high pressure sales pitch.