MJB Enterprizes

[redacted] ***, In reference to your letter of March 10, our response is as follows: I'm very sorry that [redacted] experienced these difficultiesOur relationship with [redacted] is a professional oneWe work with [redacted] doing commercial heating and air conditioning for [redacted] [redacted] is a commercial superintendent overseeing the work we do for his companyHe was very impressed with our performance on his large commercial jobs we have completed for [redacted] with no inspection failures ever He approached us to replace his indoor and outdoor heat pump with a builders grade residential systemWe installed a standard system we use on the few residential jobs that we do ( only as favors for people we know )We installed the new system last summer and had an initial question to the factory about this piston issue in the outdoor unitThe indoor unit came with the piston and performed as designed in cooling modeWe did notice a performance issue with the outdoor unit in heat modeDuring the summer it is not possible to do an in depth evaluation due to the heatUpon various inquires to the factory that built the unit, they assured us that the piston was in place and the unit would heat properly [redacted] could not let us service his unit during business hours due to his job requirementsAll of the "many" service calls that [redacted] experienced had to be after hours or weekends which caused us to be unable to contact the factory while we were on siteHe was never charged for these service callsFinally out of desperation we employed at our cost a Master Refrigeration Repairman that does not work for us to diagnose the problemI insisted with this expense that we be allowed to work on the unit during business hours in order to allow us to communicate with the factory's Tech LineThis resulted in the factory supplying us with the correct parts that were installed on yet another weekend service call at no cost to [redacted] ***The unit is now performing per factory parameters and he agrees As for his claims of a high utility bill during the January/February period, I checked with the [redacted] because my personal heating bills were three times what they were last yearThe [redacted] explained to me that we had a 300% increase in "heating hours" during this period over normalBased on [redacted] ***'s assertion that his bill was "twice" the amount, with the 300% increase described by the ***, [redacted] actually saved money If [redacted] can produce an electric bill copy from the same time period last year, and this years bill is more that three times that amount, I will pay the him the difference [redacted] doesn't believe we have tried to help him as much as possible even to the point of providing him with a TEN YEAR extended Warranty at NO COST to himAt this point, I am not prepared to compensate him in any way without the documentation I asked for aboveI have tried to explain this to [redacted] and by our actions of "sticking with it", we have resolved the problem with very little inconvenience to himPlease be aware that he was never hot and never cold during this time Please let me know the resolution of this issue Sincerely, [redacted] [redacted]

[redacted],
font-style: normal; font-family: 'Segoe Print'; letter-spacing: normal; color: rgb(0,0,255); font-size: medium; font-weight: normal;">In reference to your letter of March 10, 2014 our response is as follows:
 
I'm very sorry that [redacted] experienced these difficulties. Our relationship with [redacted] is a professional one. We work with [redacted] doing commercial heating and air conditioning for [redacted]. [redacted] is a commercial superintendent overseeing the work we do for his company. He was very impressed with our performance on his large commercial jobs we have completed for [redacted] with no inspection failures ever.
 
He approached us to replace his indoor and outdoor heat pump with a builders grade residential system. We installed a standard system we use on the few residential jobs that we do ( only as favors for people we know ).
We installed the new system last summer and had an initial question to the factory about this piston issue in the outdoor unit. The indoor unit came with the piston and performed as designed in cooling mode. We did notice a performance issue with the outdoor unit in heat mode. During the summer it is not possible to do an in depth evaluation due to the heat. Upon various inquires to the factory that built the unit, they assured us that the piston was in place and the unit would heat properly.
 
[redacted] could not let us service his unit during normal business hours due to his job requirements. All of the "many" service calls that [redacted] experienced had to be after hours or weekends which caused us to be unable to contact the factory while we were on site. He was never charged for these service calls. Finally out of desperation we employed at our cost a Master Refrigeration Repairman that does not work for us to diagnose the problem. I insisted with this expense that we be allowed to work on the unit during normal business hours in order to allow us to communicate with the factory's Tech Line. This resulted in the factory supplying us with the correct parts that were installed on yet another weekend service call at no cost to [redacted]. The unit is now performing per factory parameters  and he agrees.
 
As for his claims of a high utility bill during the January/February period, I checked with the [redacted] because my personal heating bills were three times what they were last year. The [redacted] explained to me that we had a 300% increase in "heating hours" during this period over normal. Based on [redacted]'s assertion that his bill was "twice"
the normal amount, with the 300% increase described by the [redacted], [redacted] actually saved money.
 
 If [redacted] can produce an electric bill copy from the same time period last year, and this years bill is more that three times that amount, I will pay the him the difference.
 
[redacted] doesn't believe we have tried to help him as much as possible even to the point of providing him with a TEN YEAR extended Warranty at NO COST to him. At this point, I am not prepared to compensate him in any way without the documentation I asked for above. I have tried to explain  this to [redacted] and by our actions of "sticking with it", we have resolved the problem with very little inconvenience to him. Please be aware that he was never hot and never cold during this time.
 
Please let me know the resolution of this issue.
 
Sincerely,
 
[redacted]
 
 
[redacted]

Review: MJB installed a new HVAC system in my home with which I had perpetual problems with, they came out to service 5 or 6 times over the course of a 6 month period to correct without success---Once it became cold and the system needed to heat my heating costs doubled plus---I had them back out and this time they sent another technician that discovered a piston in the outside unit was not installed which caused the heat strip to constantly burn to heat my house--this occurred for months which resulted in financial damages that I had to pay----When I approached the [redacted] of MJB I was met with it being my problem with regardless they had improperly installed the equipment obviously due to their lack of knowledge causing the extremely high electric bills it was his ( [redacted] )opinion it was my problem and he had no responsibility for his work.Desired Settlement: Refund for overage of electric bill due to MJBs insufficient installation of equipment

Business

Response:

[redacted],