MJC America Reviews (%countItem)
Jun 10, 2020
Bought a SoleusAir dehumidifier from Menards 5/2019. Came with a 3/5 year warranty. Used for 3 months last year and when I went to use it this year nothing. Contacted SoleusAir as instructed in the warranty. I was told they don't handle the warranty, a company named Chigo does. They gave me a phone number which I called and that company said they don't have anything to do with dehumidifiers. I waited several more weeks, emailing a warranty claim to SoleusAir 3 times. I got another email with the same information, only a different email address and different phone number for Chigo. Neither work. I finally took it back to Menards. STAY AWAY FROM ANYTHING NAMED SOLEUSAIR...THEY DON'T STAND BEHIND THEIR WARRANTY.
Apr 14, 2020
RA# *** was issued for a dehumidifier. The cord was received on 1/13/20. I still don't have the reimbursement check and no answer when you call.
full refund of what they said I would get.
Apr 06, 2020
5/22/19 filed complaint about my 70 pt Dehumidifier not collecting moisture. I had it less than 1 year and the warranty is 3 years. I requested a replacement after cutting off the cord and sending it back to Soleus NA. After several months with many e-mail communications I decided to just get reimbursed for the product. On Feb 2020 I called *** and she said my check was at the accounting dept had to be signed and then mailed out. My case number is ***. As of today I still do not have the refund check. I really want a replacement machine but for some reason they are not able to send me one. This process is going on now for 10 Plus Months and want it resolved.
I really want a replacement machine, If they don't have my same model number I would like an upgrade model. 2ndly a refund will do if a replacement isn't an option.
Accounting office has processed and released *** this week. Please allow 7-10 business days to receive the check via USPS.
(The consumer indicated he/she DID NOT accept the response from the business.)
Mar 10, 2020
I have a Soleus Air dehumidfier (***) that I purchased in 2012. I found out that there is a recall on this model. I contacted the company and they gave me the instructions on how to disable the dehumidfier and send proof of it to them in exchange for a check for $168.00. After I sent the required information and the cutoff electrical plug from the unit (via UPS), they said it would take 2-6 weeks to receive my check. I sent the required material on November 12, 2019. After a few weeks I called the recall center *** and asked if my claim had been processed. I was informed by them that my claim was processed on November 21, 2019 and that it would be between 2-6 weeks from that date till I received the $168.00 check. As of Jan 6, 2020 I had still not received the check. I called and they said that the check must be cleared by the parent company GREE Electronics. When I requested an address they told me they do not have that information. I called again on January 13, 2020 to find out if my check was sent out and they said no it had not been released yet by the parent company. Again I asked for an address and they again told me they don't have that information.
Refund I would like my refund for the recall ($168.00) as soon as possible. Under their terms they said it would be 2-6 weeks from the time my claim was processed and it is now overdue.
Jan 29, 2020
There customer care negative 5 star
Jan 24, 2020
Requesting refund for dehumidifier that died after 13 months of 2 year warranty.
Refund of my purchase
Sep 20, 2019
Waiting for a refund on a Soleus air conditioner, it is under warranty. I was told to cut the cord and mail it into Rowland CA,XXXXX. I did this and the cord was received on June 21st. I was told that it would take 4 to 5 weeks for the refund, which is $389.79. The model is *** called on September 1st to see if it had been sent and it had not. You only get a customer service
Refund I would like to receive this refund as promised!
Aug 28, 2019
Soleus Air provided false information and false promises regarding replacing my broken air conditioner that they said was under warranty.
I want a full and free replacement of the product I bought. The MANAGER said they no longer make the model I have so I want their newer model, which is actually $100 cheaper than what I originally paid for at Fry's.
Jul 16, 2019
Soleus window air conditioner stopped working after one year. Still under warranty but no service has been provided after 2 weeks of trying to contact
We just want the air conditioner to work. We would be satisfied with repair service, replacement, or a refund. At this point, I would be more pleased with a refund so we could purchase an air conditioner from a more reputable company.
Jul 10, 2019
I bought a Soleus Air Dehumidifier *** from Menards on September 1, 2018. The warranty states that:
Replacement After I was told Soleus will refund my purchase price of *** instead of replacing the unit free of charge. I paid 7% sales tax for a unit that failed within 9 months into a five year warranty. Sales tax is *** If Soleus will not replace the dehumidifier with a new DME-95IP-01 then I want a refund check for
Emailed Soleus about product within 3 year warranty period, they say they're out of stock and to contact the retailer (outside of return period).
Replacement or refund.
Purchased 4/6/2016 received 4/11/2016 purchased AH1-CC-01 HEPA Air Purifier
New unit or refund of my money due to the fact that the company still have this unit of the market and they discontinued making the filters and you can not find them anywhere. I have to purchase a whole new unit which is not fair to me.
Dehumidifier stopped working. I submitted warranty claim, but have not received replacement product or refund yet.
I am seeking a timely delivery of a replacement unit for the broken one that was warrantied.
Replacement unit for warranty was received 10/23. I emailed *** on 10/22 inquiring on the warranty claim and have not heard anything back. She claimed that she would contact me when the unit was shipped, but she never did that. The new unit is working as expected. The communication from the company is extremely lacking for a warranty claim, but eventually, I got the product replaced with a working unit.
SoleusAir dehumidifier HMT-D70E-A worked for only 1 summer, 2017. Does not work and product out of warranty. Customer Service didn't care to help.
I mistrust SoleusAir dehumidifiers now. Company won't help to resolve this. But I need a dehumidifier as the rainy spring season is here and basement air needs to be aided by a dehumidifier. So I would like SoleusUS to refund my purchase from ***, Crystal Lake, IL.
Dehumidifier was on a recall, we were promised our money back since December of 2016. As of today July 27,2017 we have received nothing .
The check we are waiting for is *** but since all this hassle we've had would like a total refund of *** Any one of those two would be great .
MJC America Rating