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MJM Mechanical Reviews (1)

I am pleased to report that upon receiving the complaint from your office, I was contacted over the weekend by MJM Mechanical, and an appointment was made for yesterday, Tuesday, October 20 for 1 p.m to further investigate the problem.  The owner of the business and his helper...

arrived at the house at the stated time and spent considerable time checking not only the air conditioning unit installed by them, but also the air handler unit installed by others.  They listened to the complaint of the occupants and determined that the noise that was being complained about indeed existed and that it was loud enough to awaken someone from sleep.  Upon inspection of both units, it was determined that the noise was the result of the installation of the air handler unit and not the unit installed by them.  They went into the attic to look at the work of others and noted problems with that installation and stated that the freon that cycled between the air conditioning unit and the air handler was being pumped by a piston pump instead of the more modern valve that has been in use for a while even though the air handler unit was installed late spring of this year.The wall in the master bedroom where the pipes for both units ran is an interior wall and not insulated. Michael M[redacted], the owner, volunteered to insulate that wall at his own expense so that the noise level would be dampened and allow for a better quality of sleep.  When I addressed two other issues with him regarding the air conditioning unit, i.e., the stop leak fluid being put into the unit and the recall on the unit, he explained that there was no leak in the unit, and no freon was put in it as there was no lowered pressure.  What he did put in, at his own expense, was a conditioner to lessen the amount of noise made by the cycling of the freon.  I called the air conditioner manufacturer and checked with them and was told that the unit had been manufactured in June 2015 and that there was no recall on any part in it.  Unfortunately,Michael's helper gave misinformation to me regarding the Stop Leak and freon being put into the unit to lessen the noise and in also stating that there was a recall on the unit, and by doing so created problems where there were none.The last issue that was addressed with Micheal was in not receiving an invoice from his company showing what had been purchased, date, manufacturer name, serial number, model number and cost/paid.  He assured me that he would send one out himself that afternoon once he returned to his office.All in all, I am pleased not only with the work Michael M[redacted] did with installing the air conditioning unit, but also the initiative he took in checking and reporting on the unit installed by another company earlier this year. I am also impressed with his offer to insulate the interior wall at his own expense to help lessen the noise made by the air handler.   He also reported on some very obvious shortcuts the other company took that created the noise problem in the first place and described a rather large leak in the transitional piping which I will now address with the other company.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

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Address: 756 Lakewood Farmingdale Rd, Howell, New Jersey, United States, 07731-8722

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