Yes anyone can spin things and you are spinning this here so to respond to this I have asked the employees that dealt with you , your wife, your payroll company, your [redacted] , and your banking to all give separate summary and attach exhibits of the testimony they gave You threatened us and all this is - is you spinning this out to your advantage - you dont have any proof like I have here Note the emails that go unanswered and your wife stating that "I've been on him for months to respond to you" I'm sorry this happened but not at all at fault You never gave us the information or access to get it We are a service provider Not a hang in the wind until you get back to us And in order to keep the continuity of the information you have to be involved from time to time Lessons learned
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below As we all know, anyone can spin a story in order to make things look favorable They can produce all the documents and or emails they wish! At the end of the day they DID NOT produce the service that we hired them to do Our business bookkeeping was not even close to being correct Let's go on the facts of my booksthey are wrong, incorrect! For RQB to place blame of lack on communication is irresponsible to say the least We are responsive and we have no problem showing you thatsimply ask our new bookkeeper that we hired.Two independent bookkeeping companies called the RQB's work erroneous and can potentially have legal implications if they are not addressed and cleaned up The service and product is without question, substandard They may do ok with other clients or customers that have other franchise or computer systems Some systems are better than others, but once againthat is not a reason to do crappy work It just means that RQB should have terminated the contract and not collect fees on work they clearly found to be difficult or had no idea on what to do.In closing, our new bookkeeper has had no problems navigating our computer system that RQB states was the problem, he has cleaned up the mess that RQB created! (Found over $90,in errors) He has communicated with us in a very effectively and in a efficient wayAgain, we ask that our fees be refundedthe work performed was not as what we paid for RQB should have cancelled our contract if things were so bad They had no problem collecting our money, I hope they have no problem refunding it for the bad bookkeeping Regards, [redacted]
Yes anyone can spin things and you are spinning this here so to respond to this I have asked the employees that dealt with you , your wife, your payroll company, your [redacted] , and your banking to all give separate summary and attach exhibits of the testimony they gave You threatened us and all this is - is you spinning this out to your advantage - you dont have any proof like I have here Note the emails that go unanswered and your wife stating that "I've been on him for months to respond to you" I'm sorry this happened but not at all at fault You never gave us the information or access to get it We are a service provider Not a hang in the wind until you get back to us And in order to keep the continuity of the information you have to be involved from time to time Lessons learned
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below As we all know, anyone can spin a story in order to make things look favorable They can produce all the documents and or emails they wish! At the end of the day they DID NOT produce the service that we hired them to do Our business bookkeeping was not even close to being correct Let's go on the facts of my booksthey are wrong, incorrect! For RQB to place blame of lack on communication is irresponsible to say the least We are responsive and we have no problem showing you thatsimply ask our new bookkeeper that we hired.Two independent bookkeeping companies called the RQB's work erroneous and can potentially have legal implications if they are not addressed and cleaned up The service and product is without question, substandard They may do ok with other clients or customers that have other franchise or computer systems Some systems are better than others, but once againthat is not a reason to do crappy work It just means that RQB should have terminated the contract and not collect fees on work they clearly found to be difficult or had no idea on what to do.In closing, our new bookkeeper has had no problems navigating our computer system that RQB states was the problem, he has cleaned up the mess that RQB created! (Found over $90,in errors) He has communicated with us in a very effectively and in a efficient wayAgain, we ask that our fees be refundedthe work performed was not as what we paid for RQB should have cancelled our contract if things were so bad They had no problem collecting our money, I hope they have no problem refunding it for the bad bookkeeping Regards, [redacted]