MKS Instruments, Inc.

The credit was a system error, which was quickly rectified. Customer was credited $on 1/**

Revdex.com:At this time, I have not been contacted by Wine Enthusiast Inc. regarding complaint ID ***.Sincerely,*** ***

If technical support is still required, you will need to contact us at ###-###-#### for further assistance. We reserve the right to manage our online reviews accordingly. Tell us why here

Revdex.com:At this time, I have not been contacted by Wine Enthusiast Inc. regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
What you are doing is manipulating the reviews to keep a fake image of the products you sell, as well as depriving me from my constitutional right of freedom of speech. Point out what portion of my review violate any of your rules and I will change that portion. ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Please be advised that we are unable to locate an order for this customer. If this item was purchased at a retailer, please be advised that you must return to the place of purchase. If there is an order number available, please provide. Please see our warranty policy. Thank
you. ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...

because:

[Your Answer Here]
I received the correct credit and I want to thank you for that. The unit still having a malfunction so it may need to be inspected by a technician, and I want my product review to display in your website. Those are the remaining 2 issues to resolve this matter. [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The delivery truck did break down and had no cell service.  Delivery is scheduled for Monday after 2pm and the customer has been compensated in the form of $100 gift card.

Revdex.com:At this time, I have not been contacted by Wine Enthusiast Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Wine Enthusiast Inc. has been resolved.
I was told that I would receive a credit (not included shipping) once the glasses had arrived. January ** - I received a note that the delivery was on its way, and it arrived that...

week (more than one month after I ordered it). Email from Tuesday, December **, 2015: [redacted]
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