Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
L*** ***
Revdex.com:
Jeff does have been in contact with me, Mary W*** the finance manager never contacted me like it was stated in the previous messageMy car was not repair in a satisfactory way and came with more miles than when leftCurrently I'm in conversation with our lawyers to take further action
Sincerely,
*** ***
From: [redacted] Sent: Monday, January 08, 2018 11:59 AM To: [redacted] Subject: Complaint #[redacted] Hi, I received an email that my case was closed and I would like to reopen...
it. I spoke to a lady from Nissan on 12/19 and she said someone would call me with more information. I received 2 calls from Sal on 12/29. I called him back when I got off work at 3:30 and left a message for him. He never returned the phone call. Please let me know if there is any more information you need from me. Thanks, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
The customer sent us a letter to cancel their warranty which we did but they never sent us any notification to cancel the gap insurance. Our business manager will contact the customer to explain and attempt to resolve.
Mrs. [redacted],I sincerely apologize for your unpleasant experience with our company. We strive to satisfy our customers 100% of the time. It is the reason we have been in business for over 50 years.There is no excuse for our mishandling of your Service experience.I will have my Service Director call...
you immediately and try to resolve all of your issues.Thank you for your comments and for allowing us the opportunity to regain your trust.Thank you,[redacted]
I spoke with to Luann at length on the phone and addressed her concerns. We had a nice conversation and seemed to have resolved all of her issues. A check for the refund was sent out to her. Please let us know if there is anything else we can do?thanks,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Thank you so very much!
Sincerely,
[redacted]
Our service director, Jeff W[redacted], has been in contact with [redacted] to help him resolve his issues. We will continue to reach out and try to help with all of his concerns.
Complaint: [redacted]
I am rejecting this response because: Mary W[redacted] haven't been in contact with me at all... I will notify if she does contact me but so far I haven't received any communication from Miller Nissan.
Sincerely,
[redacted]
Sorry for the delay I will have Sal reach out to you ASAP.thanks
No problemWe will refund you 100%The check is already cutPlease ask for Jeff Wirth when you come down for the refund
We will look into this issue and try to help in any way that we can
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
L*** ***
Revdex.com:
Jeff does have been in contact with me, Mary W*** the finance manager never contacted me like it was stated in the previous messageMy car was not repair in a satisfactory way and came with more miles than when leftCurrently I'm in conversation with our lawyers to take further action
Sincerely,
*** ***
Can you please send email me the [redacted] bill you received and we will pay it right away. So sorry for the mix up and confusion. Thanks.[redacted]
From: [redacted] Sent: Monday, January 08, 2018 11:59 AM To: [redacted] Subject: Complaint #[redacted] Hi, I received an email that my case was closed and I would like to reopen...
it. I spoke to a lady from Nissan on 12/19 and she said someone would call me with more information. I received 2 calls from Sal on 12/29. I called him back when I got off work at 3:30 and left a message for him. He never returned the phone call. Please let me know if there is any more information you need from me. Thanks, [redacted]
Our Finance Manager Mary W[redacted] has reached out to the customer to address the customers concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We are currently reviewing the paperwork and will respond once we've determined what the settlement is.
The customer sent us a letter to cancel their warranty which we did but they never sent us any notification to cancel the gap insurance. Our business manager will contact the customer to explain and attempt to resolve.
Mrs. [redacted],I sincerely apologize for your unpleasant experience with our company. We strive to satisfy our customers 100% of the time. It is the reason we have been in business for over 50 years.There is no excuse for our mishandling of your Service experience.I will have my Service Director call...
you immediately and try to resolve all of your issues.Thank you for your comments and for allowing us the opportunity to regain your trust.Thank you,[redacted]
I spoke with to Luann at length on the phone and addressed her concerns. We had a nice conversation and seemed to have resolved all of her issues. A check for the refund was sent out to her. Please let us know if there is anything else we can do?thanks,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Thank you so very much!
Sincerely,
[redacted]
Our service director, Jeff W[redacted], has been in contact with [redacted] to help him resolve his issues. We will continue to reach out and try to help with all of his concerns.
Complaint: [redacted]
I am rejecting this response because: Mary W[redacted] haven't been in contact with me at all... I will notify if she does contact me but so far I haven't received any communication from Miller Nissan.
Sincerely,
[redacted]