Initial Business Response /* (1000, 5, 2015/05/13) */
Contact Name and Title: [redacted]
Contact Phone: 815.459.2288
Contact Email: [redacted]@yahoo.com
This customer has worked with Nissan directly and received a refund. This issue has been resolved.
Initial Consumer Rebuttal /* (2000,...
7, 2015/05/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Nissan corporate has reviewed the records and indicated that they will issue a full refund.
To say this was not a factory paint defect is a lie. I am a car guy. I am far from ignorant when it comes to cars. 2 of your sales people agreed with me as did 3 members of your service department. It was obvious as there was a bubble in the paint. With a current C - score at Revdex.com I think thats all we need to know about M'Lady's credibility. This is a simple game of pass the buck between Nissan North America and the dealership. This car was also was ordered from another dealership. (Skokie I believe) so maybe they too are deflecting blame? You are also lying about not hearing from me since fall. I just spent approximately $10,000 recently in your service department to put a new transmission in my 2008 Rogue along with other restoration services the car needed. I am frequently at your service department for routine and sometimes not so routine maintenance. I have brought up the situation any time I have returned. I want to point out that your employees at the M'lady are top notch people. They are NOT the problem. And I am sure if you speak to any of them they will tell you that I am a very patient, courteous and polite customer. So in closing, I am very disappointed that you would flat out lie to ANY client, but especially a very good and loyal client like myself! All just to deflect blame and save a couple dollars. As I said, I hope it was worth losing a good customer!
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
Jay [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I have contacted NMAC to looked out for the check, and will be on the...
look out and contacting NMAC Nissan Finance for the check to cleared, as of today 10/23/2017 they have not received it yet. I will closed this case once the check is cleared or NMAC have received it.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/05/13) */
Contact Name and Title: [redacted]
Contact Phone: 815.459.2288
Contact Email: [redacted]@yahoo.com
This customer has worked with Nissan directly and received a refund. This issue has been resolved.
Initial Consumer Rebuttal /* (2000,...
7, 2015/05/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Nissan corporate has reviewed the records and indicated that they will issue a full refund.
This warranty has been canceled. A check in the amount of 2799. This check was sent to NMAC on $2799.
To say this was not a factory paint defect is a lie. I am a car guy. I am far from ignorant when it comes to cars. 2 of your sales people agreed with me as did 3 members of your service department. It was obvious as there was a bubble in the paint. With a current C - score at Revdex.com I think thats all we need to know about M'Lady's credibility. This is a simple game of pass the buck between Nissan North America and the dealership. This car was also was ordered from another dealership. (Skokie I believe) so maybe they too are deflecting blame? You are also lying about not hearing from me since fall. I just spent approximately $10,000 recently in your service department to put a new transmission in my 2008 Rogue along with other restoration services the car needed. I am frequently at your service department for routine and sometimes not so routine maintenance. I have brought up the situation any time I have returned. I want to point out that your employees at the M'lady are top notch people. They are NOT the problem. And I am sure if you speak to any of them they will tell you that I am a very patient, courteous and polite customer. So in closing, I am very disappointed that you would flat out lie to ANY client, but especially a very good and loyal client like myself! All just to deflect blame and save a couple dollars. As I said, I hope it was worth losing a good customer!
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
Jay [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I have contacted NMAC to looked out for the check, and will be on the...
look out and contacting NMAC Nissan Finance for the check to cleared, as of today 10/23/2017 they have not received it yet. I will closed this case once the check is cleared or NMAC have received it.
Sincerely,
[redacted]