MLB Construction, LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The statements and accusations being made by the business are false and not accurate.  I did not have my fiance (now wife) with me on initial visit, nor at any time before the purchase was made.  I purchased the furniture alone and based on an image that appeared in the store's catalog that I showed my wife via text message.  Considering the fact that we were not able to see the furniture in person, and knowing the businesses stringent return policy, I was apprehensive to place the order.  However, I did decide to purchase based on [redacted] verbal assurance that he would 'take care of us' if there were any problems.  When the furniture was delivered (later than promised) and it looked different than we had expected we contacted [redacted] to seek a return and we were denied.  I understand what is in the written policy of the business, however I feel that [redacted] induced me to purchase the furniture by giving me his verbal word that he would take care of us if there were any problems, and then he did not keep his word.  He has cited multiple reasons and excuses as to why he can't accept a return of the furniture including that he does not have room on his show floor, the furniture can't be sent back to the manufacturer without a box, and that he doesn't have the money to give us a refund.  At the end of the day, none of these reasons change the fact that [redacted] gave his word to take care of us if there were any problems.  We have not changed our direction on what we wanted from the very beginning.  [redacted] has not shown an interest in helping us or truly understand our needs, but rather it appears that his only motivation has been to sell us a different bedroom set that he supplies.  Everything I have said in social media reviews is honest and accurate, and since we are stuck with $4,600 worth of furniture that we [redacted]'t want and I have had such a terrible experience dealing with this business I feel that the best thing I can do is warn others to steer clear and shop elsewhere. Regards,[redacted]

Customer [redacted] came into our store looking at several bedroom sets without his fiancée at the time.  There were several that peaked his interest all of which were of a cottage style and light brown to medium browns in color.  A day or two later on the 13th of May he came into the store...

again without his fiancée and honed in on the Ventura Collection by ART home furnishings a high end fine furniture manufacturer.  Customer stated he was getting married on Saturday and would be on his honeymoon for the entire week after but that he needed the delivery by Tuesday May 27th.  We explained to him that a special order like this requires 2-4 weeks time frame (a standard in the industry for higher end furniture) and he asked us if we could do it in two.  We said we would do our best to make that happen even though it was during a holiday weekend which included Memorial Day.  We went out of our way to make that happen including expedited freight charges but we fell short by 2 days.  We emailed [redacted] on Saturday May 23 (only 10 days after his order was placed) and informed him that we would be unable to meet the Tuesday the 26th May delivery.  We offered to deliver at any 2 hour time interval of his choosing (again above and beyond the standard practice in the industry) for FREE at an additional expense to us!  He chose 12- 2PM time frame.  Due to the delivery being on Thursday instead of Tuesday, [redacted] asked if we could provide a custom made foundation for his mattress (a $150.00 item that we paid extra for a rush order to meet a Thursday Delivery) again another FREE item that he was not charged for!  [redacted] said to us leaving the store on the day of purchase what happens if I do not like it.  We told him we are not an [redacted] or big box store and cannot afford to take custom orders or special orders back in return because that is not our policy.  We had several pieces of ART furnishings in our store on display.  The Ventura collection typically sells for $8500 to $9500 and he paid only $4600.00 well below the manufacturers mandatory minimum advertised price.  He said as long as it looks like the picture it would be exactly what he wanted!  ART only uses high resolution digital images in their catalogs as well as images online.  Our delivery team called at 1pm that Thursday  to let the customer know that they were on their way in the next hour.  Customer states he was not there for the delivery yet he is the one that set the time interval.  After the first piece was delivered, our delivery team asked if it was what they expected.  Our delivery was told yes so they continued the delivery.  They signed a receipt stating it was delivered in satisfactory acceptable condition.  The bench was missing a stretcher but was still useable as the other two stretchers were installed.  The stretcher was order that day and has been at our store since Monday June 1st.  Personally, I called the customer at 7:30 Pm at night on Thursday as follow up for good customer service to assure ourselves that the delivery went as expected and that the furniture was what they expected.  [redacted] said I am just getting home but my wife likes it and it seems like all is good.  A contradiction to his previous statements or words to us.  At the end of the day 9PM our delivery team breaks down the cartons and they are picked up nightly.  We provided a high level of attention and service to this customer.  At 2:30 PM Friday [redacted] sent us an email, however, we were unaware of it until he called us at 7:30PM on Friday.  On Fridays and Saturdays we are busy as a small family run business, we do not have someone sitting at a computer waiting for emails.  This is when the verbal abuse, arrogance, and threatening us first occurred.  He expected immediate answers from us which take time and cannot occur when manufacturers are closed. He told us that he had three days to rescind our contract for any reason it did not matter.  We needed to pick up the furniture now.  We informed him that was not true.  Then, he told us it was not the color he expected.  He expected gray and this is the first time that its mentioned.  This customer continues to change his statements, and direction that he is headed.  In addition, even online furniture companies require the original packaging in order to accept a return which we do not do! He told us that he sold his own software company and that as an internet specialist as result if we did not pick up the furniture that  day he would ruin us.  He has continued to change directions on what he wants.  We made very generous offers above and beyond what most stores would do in a case like this.  Those offers are no longer on the table.  We have [redacted]e nothing wrong nor should we tolerate the continuous social media outbursts or the slanderous statements that he has made publically.  We are tired of the verbal abuse, the continuous defamation and slanderous statements, and the arrogance that this customer has continued to display.  Currently we are seeking legal advice.