[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: It is clear to us that MsB [redacted] is completely unwilling to accept any responsibility whatsoever for the inability of MLP Enterprises to repair our air conditioner, despite a total of visits to our home There was nothing "emotionally charged" about our response; we simply addressed her response to our original complaint We can back up our claims via documentation provided by her own technicians The second company assigned by our home warranty company was able to quickly and accurately diagnose the issues with our system and make the necessary repairs on their first visit to our home; interestingly, work that we paid her technicians to do on visit #(charging the system with refrigerant) was done improperly, which resulted in the unit freezing up and, ultimately, flooding our basement That's all it was - it wasn't the air filter or the damper, both of which MsB [redacted] blamed us for It was insufficient refrigerant After over a month of repeated calls to our home warranty company, a Revdex.com complaint, and two different companies making a total of visits to our home, we finally have a functional air conditioner And an interesting story to tell when people ask us if there are any AC repair companies we recommend (or recommend against) Regards, [redacted] & [redacted] ***
My experience with this company has been the worst I have had in my lifeI was told that the new Rennai system I was having installed would be finished in one day which was very inaccurate, instead it became a two week nightmareOnce the system was finally "installed" I had hot water for five minutes before it became ice coldI called MLP back when they arrived they were unable to fix the issue, after several attempts they stated that it was a problem with the system and they would give a temporary solution while they ordered a part that they said was badThis was another two day evolutionI contacted the owner Jimmy and Mary Lou neither of which wanted to take responsibility and blamed it on RennaiI called Rennai who stated it was due to a bad installOnce everything was finally fixed and hot water was reinstatedI contacted Mary Lou and expressed my dissatisfaction at which time she placed the blame on everyone from Rennai to me as though I caused their unproffesionalismI requested a breakdown of the bill and was told they do not do that, and since I signed the contract for them to do the install they will not provide me with anything I asked for her to discount my bill for all the inconviences at which time a yelling match ensuedThe companies tech (who was more accountable and professional than the owners) also agreed I should not be paying full priceThe tech was also instructed to call the police if I did not pay the full priceThis company is the worst and I advise to steer clear away from them
February 25, [redacted] - Revdex.com K St NWWashington, DC 20005Dear [redacted] ,Please accept this letter, as requested, as a response to Complaint: [redacted] The complainant is a Home Warranty Customer which we received a work order for to address her heating issuesHer air handler is located in the crawl space of her home and needed to be replaced due to a leaking evaporator coilDuring the installation of the new air handler, the technician advised that when he was in the process of removing the old unit, the entire trunk duct in an adjacent area where he was not working fell from its place due to improper installation/failing bracketsOur Technician reattached the trunk duct in good faith, believing that her warranty company would cover the extra time it took to address the problemShe had been without heat for some time and without reattaching the trunk duct, the air handler would not be able to be installedThe home warranty company was notified and they advised that they would not be covering the cost, and to bill the homeowner the non covered cost of $120.00.Attached is the service order with the job notesAt the bottom center of the page, please locate the customer's signature which is under the following caption: "Customer agrees to pay all non covered and/or denied costsassociated with Insurance Claims." The invoice for this customer will not be voided.Though the phone conversation with the customer did not end to her satisfaction, I do believe that she was spoken to with the utmost respect
MLP Enterprises, Inchas no further statement to give as our original statement is accurate and will not respond to an emotionally charged rejection The customer has received the credit from the home warranty company that they were seeking for 'financial adjustment' Thank you very muchMarylou B [redacted] President
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: It is clear to us that MsB [redacted] is completely unwilling to accept any responsibility whatsoever for the inability of MLP Enterprises to repair our air conditioner, despite a total of visits to our home There was nothing "emotionally charged" about our response; we simply addressed her response to our original complaint We can back up our claims via documentation provided by her own technicians The second company assigned by our home warranty company was able to quickly and accurately diagnose the issues with our system and make the necessary repairs on their first visit to our home; interestingly, work that we paid her technicians to do on visit #(charging the system with refrigerant) was done improperly, which resulted in the unit freezing up and, ultimately, flooding our basement That's all it was - it wasn't the air filter or the damper, both of which MsB [redacted] blamed us for It was insufficient refrigerant After over a month of repeated calls to our home warranty company, a Revdex.com complaint, and two different companies making a total of visits to our home, we finally have a functional air conditioner And an interesting story to tell when people ask us if there are any AC repair companies we recommend (or recommend against) Regards, [redacted] & [redacted] ***
My experience with this company has been the worst I have had in my lifeI was told that the new Rennai system I was having installed would be finished in one day which was very inaccurate, instead it became a two week nightmareOnce the system was finally "installed" I had hot water for five minutes before it became ice coldI called MLP back when they arrived they were unable to fix the issue, after several attempts they stated that it was a problem with the system and they would give a temporary solution while they ordered a part that they said was badThis was another two day evolutionI contacted the owner Jimmy and Mary Lou neither of which wanted to take responsibility and blamed it on RennaiI called Rennai who stated it was due to a bad installOnce everything was finally fixed and hot water was reinstatedI contacted Mary Lou and expressed my dissatisfaction at which time she placed the blame on everyone from Rennai to me as though I caused their unproffesionalismI requested a breakdown of the bill and was told they do not do that, and since I signed the contract for them to do the install they will not provide me with anything I asked for her to discount my bill for all the inconviences at which time a yelling match ensuedThe companies tech (who was more accountable and professional than the owners) also agreed I should not be paying full priceThe tech was also instructed to call the police if I did not pay the full priceThis company is the worst and I advise to steer clear away from them
February 25, [redacted] - Revdex.com K St NWWashington, DC 20005Dear [redacted] ,Please accept this letter, as requested, as a response to Complaint: [redacted] The complainant is a Home Warranty Customer which we received a work order for to address her heating issuesHer air handler is located in the crawl space of her home and needed to be replaced due to a leaking evaporator coilDuring the installation of the new air handler, the technician advised that when he was in the process of removing the old unit, the entire trunk duct in an adjacent area where he was not working fell from its place due to improper installation/failing bracketsOur Technician reattached the trunk duct in good faith, believing that her warranty company would cover the extra time it took to address the problemShe had been without heat for some time and without reattaching the trunk duct, the air handler would not be able to be installedThe home warranty company was notified and they advised that they would not be covering the cost, and to bill the homeowner the non covered cost of $120.00.Attached is the service order with the job notesAt the bottom center of the page, please locate the customer's signature which is under the following caption: "Customer agrees to pay all non covered and/or denied costsassociated with Insurance Claims." The invoice for this customer will not be voided.Though the phone conversation with the customer did not end to her satisfaction, I do believe that she was spoken to with the utmost respect
MLP Enterprises, Inchas no further statement to give as our original statement is accurate and will not respond to an emotionally charged rejection The customer has received the credit from the home warranty company that they were seeking for 'financial adjustment' Thank you very muchMarylou B [redacted] President