M&M Auto Group, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Nothing could be further from the truth! When my son purchased this car, he was told not to put money down and scammed into paying a higher interest rate! He also looked up the value of the car since then and has found he could have bought a new car for what he was charged for a "certified preowned". They did not respond to any call, not one, until they were told a complaint was being filed with the DMV. My son complained of the check off list not being completed for months. This was the check off list they had to meet they standards for contract and Josh refused to help him. When the orange/red fluid had ruined the master cylinder and was found by Marv's service station, they stated they were not responsible as it was used and refused to call back or take responsibility for that as well. This was after several days of telling me that the manager was in the hospital. When I stated I was aware the business could run with him in the hospital, they stated they would not help us.We have received the car back. The car has not been painted as a result of the finished detailing they should have done. I will be having it checked to make sure the cylinder has actually been replaced as I have lost all confidence
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We were very sorry to hear such a complaint from one of our customers. We work very hard with our staff and customers to deliver the highest level of customer service. When issues such as this are brought to our attention, we listen, take action, and make efforts to change to
our customer’s experience and perception of our customer service.With respect to *** ***, we acknowledge that he did have a challenging experience recently. Here are the facts: At the time of the appointment, we were short staffed due to conflicts with other appointments as well as manufacturer training for our technical staff In addition, there was a delay with parts ordering, which we take full responsibility for. After we were able to fix our staffing issue and get the parts in house, we immediately repaired the vehicleAs of today, the work on *** *** car has been completed 100%. We have not charged him for any of the rental fees or work. When he recently picked his car up on 6/*/he was pleased and thanked us

The business has responded Please see below:
Dear Representative Revdex.com New York,
""> This Response in regards to complaint I.D# [redacted] indeed purchased a Certified Pre-owned vehicle on 12/**/ The interest rate was fully disclosed to [redacted] at the time of signing the retail installment contractOf course interest rate varies depending on a consumers credit score, and Loan to Vehicle ValueIf [redacted] wanted to put $1,down on this transaction any M&M representative would have completely encouraged his decisionIn most cases it would have made it much easier for our financial manager to get the deal approved, saving time, and putting [redacted] in a better position of equity insuring we could assist [redacted] in the future, if, or when he decides it may be time trade this vehicle in on a newer modelNeither of these claims would be beneficial for either M&M, or [redacted] We do perform a point inspection to all Certified Preowned Vehicles[redacted] was provided this checklist which includes but is not limited to, brake lifeThe brakes indeed did require replacement before [redacted] purchased the vehicle as a Certified Preowned vehicleThis would mean our Certified technician would have seen the brake fluid level and color at that timeHowever there is no need to flush the brake system when the brakes are replaced, if fluid levels, and color are normal, or at manufactures specification I do have a hand written repair order from [redacted]'s Mechanic[redacted] in Ellenville NYThe repair order states that the customer requests the brakes be inspectedUpon Inspection The above mentioned Service station wrote "all pads and rotors are almost brand new looking, no brake leaks anywhere, no air in the brake system"The above service station then mentioned the color of the brake fluid in the master cylinderThis color being red[redacted] stated in his complaint to his service station that "the brake pedal feels spongy" The red fluid would only indicate to me that the master cylinder contained power steering fluid, which is red in colorOur parts department does not show record of billing out any power steering fluid for this vehicleOur service department shows no record of brake fluid, or power steering fluid being added to this vehicleOur service department does not show any record that for any reason would we have performed work at all on the power steering system I am not claiming that [redacted] was incorrect in their findingsI do believe anyone could have added what they may have thought to be brake fluid, to the reservoir at any time, other than here at The M&M Auto Group [redacted], and [redacted]'s mother were not ignoredTheir phone calls were taken and handled in a professional manorAlthough I was ill, I was not in the hospital calling from a bedI was home, and knew very well the situation at hand, and indeed tried to reach both [redacted] himself, and [redacted]'s motherI recently also tried to contact them via email I am willing to credit [redacted] the $for future use in our service departmentThis only in an attempt to have [redacted]'s service records properly documented in the event of any mechanical failures in the futureThis will also insure the Extended service coverage [redacted] chose to purchase at the time of sale, will cover any repairs listed under the covered components To date I am waiting for [redacted], or his mother to return my phone calls, or respond to my email Thank you kindly, Josh H[redacted] General Manager M&M Auto Group Inc & M&M Power Sports Inc [redacted]

We were very sorry to hear such a complaint from one of our customers.  We work very hard with our staff and customers to deliver the highest level of customer service.  When issues such as this are brought to our attention, we listen, take action, and make efforts to change to our...

customer’s experience and perception of our customer service.With respect to [redacted], we acknowledge that he did have a challenging experience recently.  Here are the facts:  At the time of the appointment, we were short staffed due to conflicts with other appointments as well as manufacturer training for our technical staff.  In addition, there was a delay with parts ordering, which we take full responsibility for.  After we were able to fix our staffing issue and get the parts in house, we immediately repaired the vehicle.As of today, the work on [redacted] car has been completed 100%.  We have not charged him for any of the rental fees or work.  When he recently picked his car up on 6/*/2016 he was pleased and thanked us.

I have never been to this place to review their service. However, for the last couple of months they have been sending out super fancy advertising in the mail to "win" stuff. I did not know this until my elderly mother called me excited that she "won" a $2,500 gift card to [redacted] sponsored by M&M by having the matching numbers on the attached scratch-off ticket. I warned her not to get too excited, we don't do business with them and do not know where they got her name and address from. I went online to see if there was more information and lo and behold, 3 other people posting on M&M's [redacted] page inquiring how they can claim their prizes... all were the same $2,500 [redacted] gift cards and the odds of winning (as stated on the mailing) were 1 in 75,000. How interesting 3 people in the same small town all won the same exact prize at the same exact time. The messages on FB grew intense as people began calling them out for being scammers, myself included. I let it go and moved on. Today in the mail she gets ANOTHER "winning" card. This time it is an even fancier BATTERY lit game piece.. and big surprise, it is another BIG WINNER. I went on Facebook again and what a surprise, they have deleted all posts except good reviews and praise. What a sleazy gimmick. My mom is elderly and close to poverty line. She was planning to buy GROCERIES with that "[redacted]. So while this is not a review about their car dealership and service, I do want to post this as buyer beware because if a company can be so shady to send out scam advertising just to get you to come in to claim a prize you did not win, I would not want to trust them with what they are selling me or "guarantee"

Revdex.com:
At this time, I have not been contacted by M&M Auto Group regarding complaint ID [redacted].
Sincerely,
[redacted]

The service department is the absolute worst! They kept my vehicle for almost two months to fix an issue with the transmission. The issues I experienced are as follows: I received almost NO communication about the status of my vehicle unless I was the one to contact them, and each time I called, I was given almost the same line "it should be done by the end of the week", accompanied by multiple other explanations over that time, ranging from "we had 5 other jobs before yours" "our techs aren't showing up for work" "we don't have the parts."
When I was finally able to pick up my vehicle, it had almost 1,000 miles more than when I first dropped it off and I found a childs hair tie and a toy in the back after they "detailed" it before giving it back to me!!!
Please consider this before you use this business to purchase a vehicle or have any mechanical work here! I purchased this vehicle brand new from M & M Autogroup less than a year ago. Throughout the year, I have had it serviced on schedule, but the "check engine" light would continue to turn on and off and it didn't seem to shift properly. I mentioned this each time I had the vehicle in for service, and each time I was told there was nothing wrong. In the end, the car needed an entirely new transmission and when I asked for a free oil change, I was told by the service department (almost verbatim here) that it wouldn't be fair to the dealership to provide me with a free oil change because its Chrysler's fault that the vehicle wasn't functioning properly. M & M has no problem putting their decal on the back of each vehicle, yet when something is wrong, they rescind their endorsement at their discretion.
I highly recommend to anyone considering dealing with this business to go elsewhere.

The service department is the absolute worst! They kept my vehicle for almost two months to fix an issue with the transmission. The issues I experienced are as follows: I received almost NO communication about the status of my vehicle unless I was the one to contact them, and each time I called, I was given almost the same line "it should be done by the end of the week", accompanied by multiple other explanations over that time, ranging from "we had 5 other jobs before yours" "our techs aren't showing up for work" "we don't have the parts."

When I was finally able to pick up my vehicle, it had almost 1,000 miles more than when I first dropped it off and I found a childs hair tie and a toy in the back after they "detailed" it before giving it back to me!!!

Please consider this before you use this business to purchase a vehicle or have any mechanical work here! I purchased this vehicle brand new from M & M Autogroup less than a year ago. Throughout the year, I have had it serviced on schedule, but the "check engine" light would continue to turn on and off and it didn't seem to shift properly. I mentioned this each time I had the vehicle in for service, and each time I was told there was nothing wrong. In the end, the car needed an entirely new transmission and when I asked for a free oil change, I was told by the service department (almost verbatim here) that it wouldn't be fair to the dealership to provide me with a free oil change because its Chrysler's fault that the vehicle wasn't functioning properly. M & M has no problem putting their decal on the back of each vehicle, yet when something is wrong, they rescind their endorsement at their discretion.

I highly recommend to anyone considering dealing with this business to go elsewhere.