M&M Auto Repair

Hello,There was a small miscommunication between us and the customerThe customer received the item already with an expedited shipping as well us with the partial refund for the inconvenience, For all inquiries, feel free to contact us at ###-###-####Best regards,TraxNYC Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer ]As of now I will not accept until my refund is actually posted to my bank account I was told by Traxnyc that they processed my refund on Thursday February ** and it should take 2-business days for me to receive it It is now Tuesday February **, and my refund has yet to reflect in my bank account I will close this complaint only when my money had posted to my account Until then my complaint week remain open In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved [redacted]

I sincerely apologize for the troubles that you had with this orderWe were experiencing a delay of unusual length due to the problem with the factoryHowever, I am glad that the situation got resolved and we were able to deliver the item to youFeel free to contact us directly at ###-###-#### if
you have any questions or concerns,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseTRAXNYC corp has not sent the correct lnks for the Rolex that I purchased Please see photo The links do not match the watch bracelet They are a completely different style I do understand that mistakes can happen, but when TRAXNYC corp has a photo of the watch they sold to me, I am dismayed that they cannot send the correct links for the watch So, here it is, June ***, and I purchased the watch early Oct2015, I had to return the watch more than once to TRAXNYC and he last time it was sent back for repairs, the watch came back with two bracelet links missing The watch is supposed to fit up to an inch wrist (as stated in purchase agreement/sale contract), yet the current watch has a bracelet that will only fit a and 1/wrist I do not understand why I have purchased a watch that I cannot wear I have been very patient with TRAXNYC corp, but am very disappointed All I asked was for TraxNYC corp to send me the two links for the watch that were on the bracelet and today I receive two small links that are not even the same style I have asked TraxNYC corp via email (to Revdex.com with my complaint case number) to promptly send me an overnight label so that I can return these links to them ASAP and finally receive the appropriate links for the simple oyster bracelet that is a very common bracelet for the watch I have purchased Seems unreasonable that I have paid a significant amount of money for a nice watch, yet am unable to wear it because it is too small after I had returned it to them for repairs I had hoped that TRAXNYC would uphold the original sale contract and am still waiting for this company.Dear Revdex.com, Please advise on best course of action Thank you, *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello, I am extremely sorry that there was a miscommunication with the order you placed with usThe tracking number is *** through Fedex and does state that it was deliveredI also see a note in the system that Joyce spoke with you and stated that you
received the packagePlease Contact me if you have any questions at *** *** ***, this is my personal cell number and I will help you the best I can.. Paul M***Vice President

I have spoken with the customer and we have come to a resolutionHe will be receiving his funds back within 1-business days from todays date

I just spoke to a customer and got a confirmation that the situation is resolved and the customer is happy with the transactionWe would like to attach the response for it as: "The situation got resolved within a timely mannerPlease, feel free to contact us directly at ###-###-#### if there
would be anything else we can help you with"

The customer purchased a hand made to order item that takes time to makeThere was a small delay with the production time but the item was shipped to the satisfied customerWe are working with the customer to make up for the delay in production time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedPaul (vice president of TraxNYC) is a complete and absolute professionalPaul went above and
beyond my expectations to ensure I was a happy customerPaul did everything that I needed (kept me in constant communication, notified me of all updates, and finalized my order)I will most definitely purchase from TraxNYC again and I highly recommend them to anybody looking to purchase jewelryOnce again, Paul is an extreme professionalI could not be any more happy with the way he helped and treated meI highly recommend them and I will definitely be using them again
Sincerely,
*** ***

Hello, I am extremely sorry for this situation and I want to rectify this situation as soon as I get into the office on MondayI didn't notice the sales representative you were dealing with, could you please let me know? Also, I apologize for any delay, we no longer use the
*** emailers address, so that is the reasoning for the long response. Also, I am very sorry that you had a poor experience with the company and I promise you that you will receive the full refund this week, I will initiate it on Monday morning (it will take 1-business days to hit your account)

Dear [redacted], Additional two links have been shipped and delivered to you via [redacted], tracking number for the package is [redacted]. Please, let us know if there is anything else we can help you with. We will be more than happy to assist. Kind Regards, TraxNYC Team

Dear [redacted], Additional two links have been shipped to you. [redacted] tracking number for the package is [redacted]. Please, let us know if there is anything else we can help you with. We will be more than happy to assist. Kind Regards, TraxNYC Team

Hello this is Paul from Traxnyc,I have contacted the customer and worked out a resolution to thismisunderstanding, he will be closing the case. Thank youPaul

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 After review, I am not in agreement with the response. I still had not received the item. The company did call me after this complaint was opened. The company explained there was a shipment issue from their supplier and would send it out first thing in the morning with a full refund of my shipping payment due to the issue. I did receive the item this week but have not received my refund for the shipping. They said it they would process it this week. Have not seen it go through my bank account yet. I have ordered from this company once already and the item arrived promptly and in good condition. Which is why I had decided to order from them again. I would still like to do future business with this company as the items received are in good order. Just awaiting my refund on shipment right now. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...

determined that my complaint has NOT been resolved because:

[Your Answer ]As of now I will not accept until my refund is actually posted to my bank account.  I was told by Traxnyc that they processed my refund on Thursday February ** 2017 and it should take 2-3 business days for me to receive it.  It is now Tuesday February **, 2017 and my refund has yet to reflect in my bank account.  I will close this complaint only when my money had posted to my account.  Until then my complaint week remain open. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello [redacted], I sincerely apologize for any inconvenience, created with this order. As you are aware by now, we have had to get this item remade specifically for your order due to specific ring size. As I can see the ring was shipped the following day after the complaint was open. It is...

uncommon for us to have a delay of this length and we are willing to accommodate you in any way to ensure that you are happy with this order. Please, do not hesitate to reach me directly at ###-###-####.  Best regards,Paul M[redacted]Vice-President of Sales

Hi, I am sorry for the delayed response, we no longer use the email that this has been sent to and I have spoken with someone at the Revdex.com about this on Friday...     I am sorry you had an issue with this chain, I looked at your order from 2010 and it stated that it is a white gold...

10k chain and 49.3 gr. I also noticed it had a lock, which the chain in question does not. I want to help you and by no means stating you are not telling the truth. I think it is important after 7 years to do tow things: Number 1, make sure it is the same chain, if a chain was copper, after 7 years it would be green (copper oxidizes) and would never last 7 years without doing so. Number two, I think it is important to get the chain "scanned" for a mineral test, this will state "every" mineral and metal in the test, an acid test or magnet test is not sufficient to determine what you are stating. We have been in business for 13 years and have sold thousands of gold chains, I am confident what you have is gold (and 10k gold has several minerals/alloys mixed with gold itself). However, if we determine that the chain is the same chain, which we need to verify the exact weight of the chain, and we receive the mineral test results and the chain is "NOT" gold, I will reimburse you for the mineral test and we will work out the situation with the chain by replacing with an equal weight chain. That is a very fair solution I believe and I am not in anyway trying to avoid this issue, however what you have stated and put on this website (Revdex.com) is a very serious claim, you are stating we sold you a fraudulent item, and it is a serious matter... So you can understand why we need "PROOF" that this claim is the reality  and not just you going to a pawn shop and them telling you this without proving it with a "Mineral test", which is the ONLY way to determine the truth. I checked your name and found a letter you sent, however the letter is not sufficient proof of the items contents, it is merely a letter. I hope to get this rectified and I promise you that if the test determines this is the case, it will be handled (we do not manufacture chains, as we get them from the manufacturers and resell them). I look forward to rectifying this and both of us moving on amicably.