M&M Heating & Air Conditioning Service

I am rejecting this response because:Since we...

both feel we are 100 per cent right in regards to this complaint, I am willing to make a one time offer to split the original invoice of $394.16 in half and pay my share of $197.08. Please send or email me a new invoice with $197.08 due and we can finally end our dispute.

Business states that they are taking this complaint very seriously. The business is currently in the process of gathering all necessary documents and completing their response. Business will submit their response to the Revdex.com within the next couple of days.

You are correct in stating we both feel 100% right in regards to what has actually transpired here. Our offer was in good faith and is far below our internal cost as we have lost money and time spent on this situation. Our offer was for $262.77 and your offering $197.08 which means we are now down to disputing $65.69 so how about we split the $65.69 and your portion of that would be $32.84 which would bring your balance due to $229.92. If you will accept this offer we can finalize this dispute and I will attach an invoice through this program for payment in full in the form of cashiers check or cash.

Review: On 6/6/2014 [redacted] from M&M came out on a $89 service charge to diagnose a problem with my air conditioner. He could not figure out what was wrong, stayed longer than what was expected, and ended up charging me a total of $144 which I paid, even though they never told us in the beginning that they were charging by the hour and it could cost us more than the $89. After talking to a supervisor on the phone he then told me he would need to come back to put in a new motor that would cost $1186. He came out on 6/20/2014 to put it in. After arriving at my house and testing the system again and spending a long time on the phone talking to a supervisor, he told me that we would not need the motor after all. He then said he would like to go back into the attic to look some more at the duct work. I told Ron that he could leave and I would figure out what I would do next. He didn't fix anything or could tell us what was wrong. On 7/9/2014, I got a bill in the mail from M& M for $394.16 for extra labor, freight, and a restocking fee for the motor I never needed in the first place. On July 11th 2014, I called the office and [redacted] told me that I was rude and ignorant which I was not. She then told me the President of the company [redacted] would call me and we could work this out. He did call me but I wasn't home and he left a message to call back. I did call back the same day and left a message but he never has called me back to this date. On Sept 10th, I got another invoice from M@M for $462.73 which included finance charges. Since I never heard back from them after leaving my last message, I had wrongly figured that this matter was resolved. I have now called [redacted] three times in an effort to resolve this issue including today when I left a message with [redacted] but he has never returned any of my calls.Desired Settlement: I desire for the original charge dated 6/24/14 and all late fees to be canceled. The diagnosis fee(for 6/6) was already paid. I shouldn't have to pay more labor charges(for 6/20) after they admitted to making a wrong diagnosis in the first place. On 6/20 they came to put the motor in, but decided it wasn't needed so we shouldn't have to pay a labor fee for that day. I also shouldn't have to pay a restocking or freight fee on a motor that I never needed in the first place.

Business

Response:

Business states that they are taking this complaint very seriously. The business is currently in the process of gathering all necessary documents and completing their response. Business will submit their response to the Revdex.com within the next couple of days.

Consumer

Response:

I am rejecting this response because:Since we both feel we are 100 per cent right in regards to this complaint, I am willing to make a one time offer to split the original invoice of $394.16 in half and pay my share of $197.08. Please send or email me a new invoice with $197.08 due and we can finally end our dispute.

Business

Response:

You are correct in stating we both feel 100% right in regards to what has actually transpired here. Our offer was in good faith and is far below our internal cost as we have lost money and time spent on this situation. Our offer was for $262.77 and your offering $197.08 which means we are now down to disputing $65.69 so how about we split the $65.69 and your portion of that would be $32.84 which would bring your balance due to $229.92. If you will accept this offer we can finalize this dispute and I will attach an invoice through this program for payment in full in the form of cashiers check or cash.