September 14, July 30, 2016, I entered into a contract with M&M Home Remodeling Services, located at [redacted] **., Crete, IL The contract was to provide me with a new roof including a tear off Prior to me calling this company I had water coming into my house damaging my ceilings in several rooms including the kitchen The water damaged my cabinets and countertops The salesperson from M&M came to my home and went up top for an inspection prior to quoting me a price I was pleased that he took pictures to show me the damage and explain why I needed a tear-off and completely new roof My hesitation was because that roof was only years old Unfortunately, the company that installed it is no longer in business and I could not locate them So I searched for a company this time that had some longevity and great Revdex.com rating That’s how I came up with M&M Home Remodeling Services I ran into two problems with the company Because I signed the contract on a Saturday and I had a three day window to change my mind, I posted dated by check for half of the cost for August 3, That was also the day my funds would be available and I told the salesman thatThe company deposited the check immediately anyway and it was returned to them They immediately contacted me in an effort to collect the funds in addition to a NSF fee When I explained the situation, I was told that the fee would waivedr but I had to at that point get a cashier check for them to move forward with the project Once that issue was resolved the project began on Friday, August 5, Problem resolved and I was beginning to feel secure and renewed faith in the companySecond problem….When the salesman David [redacted] came down from my roof with pictures He showed me the damaged areas I was told that from what he could see I need two sections of roofing wooden board replaced He included that into my price However, he did let me know if any addition wood was needed to be replaced I would be informed on the day of installation and I would be billed upon completion and with my final billingIn the event I am not home on the day of installation, they would replace the wood as well I ran a brief errand the morning of the installation during most of the tear off but I returned home and remained there the duration of the day I spoke with the project supervisor, Pedro [redacted] , a couple of times during the course of that day He informed me of a broken vent on my roof It was him who told me that the vent was a source of water coming into my homeHe also informed me that M&M Home Remodeling do not repair vents and I would need a plumber for that jobNow the salesman never mentioned that fact Now I am wondering if all I needed was to repair the vent pipe During the installation process and once they were finished, I was never informed of any additions needed like extra wood M&M Home Remodeling completed the job in one day as they said and the supervisor came back for me to sign off on the job within a few days Being told of no other problems I trusted and respected what I was being told, so I signed off on the satisfied completion agreementMeanwhile, on August 8, **’S Plumbing came to my home to address the broken vent pipe I was told he would have to have access to the attic When he went into my attic he casually told me he saw two places where the wooden boards were replaced and he saw a metal sheet that the previous roofer put there That metal sheet was to have been replaced according to my M&M salesman The plumber was pretty much confirming most of what I had signed off on in my roofing contract, which was prepared by my salesmanThe plumber did not see evidence of any additional new boarding on my roofNow the problem with M&M Home Remodeling Services is when I got my invoice on or about, August 17, I was asked to pay an additional $for 1XWood replacement @ $per foot The invoice said boards were used I am a female senior citizen I have to have faith that the companies I am doing business with are honest and not taking advantage of me I certainly will not be climbing on a roof or into an attic to check out what was or was not done Whereas, the $may not be a lot in comparison to the total cost of the job ($6,117), but for a senior on a limited income, every dollar countsI just do not feel that there was full disclosure on behalf of M&M Remodeling There were too many miscommunications between agents within the company and the consumerBut the consumer should never be left in the dark as to what services are being provided and the cost associated with those repairsI feel there was no merit to the additional charge of $ I called the salesman, David [redacted] who promised to get me some answers I have not heard from the company or him I paid the extra $noting on my check and the returned invoice that I dispute the charge And yet it is nearly a month later and I have been ignoredRespectfully but Feeling Completely Violated
September 14, 2016
July 30, 2016, I entered into a contract with M&M Home Remodeling Services, located at [redacted]., Crete, IL 60417. The contract was to provide me with a new roof including a tear off. Prior to me calling this company I had water coming into my house damaging my ceilings in several rooms including the kitchen. The water damaged my cabinets and countertops. The salesperson from M&M came to my home and went up top for an inspection prior to quoting me a price. I was pleased that he took pictures to show me the damage and explain why I needed a tear-off and completely new roof. My hesitation was because that roof was only 8 years old. Unfortunately, the company that installed it is no longer in business and I could not locate them. So I searched for a company this time that had some longevity and great Revdex.com rating. That’s how I came up with M&M Home Remodeling Services. I ran into two problems with the company. Because I signed the contract on a Saturday and I had a three day window to change my mind, I posted dated by check for half of the cost for August 3, 2016. That was also the day my funds would be available and I told the salesman that. The company deposited the check immediately anyway and it was returned to them. They immediately contacted me in an effort to collect the funds in addition to a NSF fee. When I explained the situation, I was told that the fee would waivedr but I had to at that point get a cashier check for them to move forward with the project. Once that issue was resolved the project began on Friday, August 5, 2016. Problem resolved and I was beginning to feel secure and renewed faith in the company.
Second problem….When the salesman David [redacted] came down from my roof with pictures. He showed me the damaged areas. I was told that from what he could see I need two sections of roofing wooden board replaced. He included that into my price. However, he did let me know if any addition wood was needed to be replaced I would be informed on the day of installation and I would be billed upon completion and with my final billing. In the event I am not home on the day of installation, they would replace the wood as well. I ran a brief errand the morning of the installation during most of the tear off but I returned home and remained there the duration of the day. I spoke with the project supervisor, Pedro [redacted], a couple of times during the course of that day. He informed me of a broken vent on my roof. It was him who told me that the vent was a source of water coming into my home. He also informed me that M&M Home Remodeling do not repair vents and I would need a plumber for that job. Now the salesman never mentioned that fact. Now I am wondering if all I needed was to repair the vent pipe. During the installation process and once they were finished, I was never informed of any additions needed like extra wood. M&M Home Remodeling completed the job in one day as they said and the supervisor came back for me to sign off on the job within a few days. Being told of no other problems I trusted and respected what I was being told, so I signed off on the satisfied completion agreement.
Meanwhile, on August 8, 2016 **’S Plumbing came to my home to address the broken vent pipe. I was told he would have to have access to the attic. When he went into my attic he casually told me he saw two places where the wooden boards were replaced and he saw a metal sheet that the previous roofer put there. That metal sheet was to have been replaced according to my M&M salesman. The plumber was pretty much confirming most of what I had signed off on in my roofing contract, which was prepared by my salesman. The plumber did not see evidence of any additional new boarding on my roof.
Now the problem with M&M Home Remodeling Services is when I got my invoice on or about, August 17, 2016. I was asked to pay an additional $60 for 1X8 Wood replacement @ $3.00 per foot. The invoice said 20 boards were used. I am a female senior citizen. I have to have faith that the companies I am doing business with are honest and not taking advantage of me. I certainly will not be climbing on a roof or into an attic to check out what was or was not done. Whereas, the $60 may not be a lot in comparison to the total cost of the job ($6,117), but for a senior on a limited income, every dollar counts. I just do not feel that there was full disclosure on behalf of M&M Remodeling. There were too many miscommunications between agents within the company and the consumer. But the consumer should never be left in the dark as to what services are being provided and the cost associated with those repairs. I feel there was no merit to the additional charge of $60. I called the salesman, David [redacted] who promised to get me some answers. I have not heard from the company or him. I paid the extra $60 noting on my check and the returned invoice that I dispute the charge. And yet it is nearly a month later and I have been ignored.
Respectfully but Feeling Completely Violated...
September 14, July 30, 2016, I entered into a contract with M&M Home Remodeling Services, located at [redacted] **., Crete, IL The contract was to provide me with a new roof including a tear off Prior to me calling this company I had water coming into my house damaging my ceilings in several rooms including the kitchen The water damaged my cabinets and countertops The salesperson from M&M came to my home and went up top for an inspection prior to quoting me a price I was pleased that he took pictures to show me the damage and explain why I needed a tear-off and completely new roof My hesitation was because that roof was only years old Unfortunately, the company that installed it is no longer in business and I could not locate them So I searched for a company this time that had some longevity and great Revdex.com rating That’s how I came up with M&M Home Remodeling Services I ran into two problems with the company Because I signed the contract on a Saturday and I had a three day window to change my mind, I posted dated by check for half of the cost for August 3, That was also the day my funds would be available and I told the salesman thatThe company deposited the check immediately anyway and it was returned to them They immediately contacted me in an effort to collect the funds in addition to a NSF fee When I explained the situation, I was told that the fee would waivedr but I had to at that point get a cashier check for them to move forward with the project Once that issue was resolved the project began on Friday, August 5, Problem resolved and I was beginning to feel secure and renewed faith in the companySecond problem….When the salesman David [redacted] came down from my roof with pictures He showed me the damaged areas I was told that from what he could see I need two sections of roofing wooden board replaced He included that into my price However, he did let me know if any addition wood was needed to be replaced I would be informed on the day of installation and I would be billed upon completion and with my final billingIn the event I am not home on the day of installation, they would replace the wood as well I ran a brief errand the morning of the installation during most of the tear off but I returned home and remained there the duration of the day I spoke with the project supervisor, Pedro [redacted] , a couple of times during the course of that day He informed me of a broken vent on my roof It was him who told me that the vent was a source of water coming into my homeHe also informed me that M&M Home Remodeling do not repair vents and I would need a plumber for that jobNow the salesman never mentioned that fact Now I am wondering if all I needed was to repair the vent pipe During the installation process and once they were finished, I was never informed of any additions needed like extra wood M&M Home Remodeling completed the job in one day as they said and the supervisor came back for me to sign off on the job within a few days Being told of no other problems I trusted and respected what I was being told, so I signed off on the satisfied completion agreementMeanwhile, on August 8, **’S Plumbing came to my home to address the broken vent pipe I was told he would have to have access to the attic When he went into my attic he casually told me he saw two places where the wooden boards were replaced and he saw a metal sheet that the previous roofer put there That metal sheet was to have been replaced according to my M&M salesman The plumber was pretty much confirming most of what I had signed off on in my roofing contract, which was prepared by my salesmanThe plumber did not see evidence of any additional new boarding on my roofNow the problem with M&M Home Remodeling Services is when I got my invoice on or about, August 17, I was asked to pay an additional $for 1XWood replacement @ $per foot The invoice said boards were used I am a female senior citizen I have to have faith that the companies I am doing business with are honest and not taking advantage of me I certainly will not be climbing on a roof or into an attic to check out what was or was not done Whereas, the $may not be a lot in comparison to the total cost of the job ($6,117), but for a senior on a limited income, every dollar countsI just do not feel that there was full disclosure on behalf of M&M Remodeling There were too many miscommunications between agents within the company and the consumerBut the consumer should never be left in the dark as to what services are being provided and the cost associated with those repairsI feel there was no merit to the additional charge of $ I called the salesman, David [redacted] who promised to get me some answers I have not heard from the company or him I paid the extra $noting on my check and the returned invoice that I dispute the charge And yet it is nearly a month later and I have been ignoredRespectfully but Feeling Completely Violated
September 14, 2016
July 30, 2016, I entered into a contract with M&M Home Remodeling Services, located at [redacted]., Crete, IL 60417. The contract was to provide me with a new roof including a tear off. Prior to me calling this company I had water coming into my house damaging my ceilings in several rooms including the kitchen. The water damaged my cabinets and countertops. The salesperson from M&M came to my home and went up top for an inspection prior to quoting me a price. I was pleased that he took pictures to show me the damage and explain why I needed a tear-off and completely new roof. My hesitation was because that roof was only 8 years old. Unfortunately, the company that installed it is no longer in business and I could not locate them. So I searched for a company this time that had some longevity and great Revdex.com rating. That’s how I came up with M&M Home Remodeling Services. I ran into two problems with the company. Because I signed the contract on a Saturday and I had a three day window to change my mind, I posted dated by check for half of the cost for August 3, 2016. That was also the day my funds would be available and I told the salesman that. The company deposited the check immediately anyway and it was returned to them. They immediately contacted me in an effort to collect the funds in addition to a NSF fee. When I explained the situation, I was told that the fee would waivedr but I had to at that point get a cashier check for them to move forward with the project. Once that issue was resolved the project began on Friday, August 5, 2016. Problem resolved and I was beginning to feel secure and renewed faith in the company.
Second problem….When the salesman David [redacted] came down from my roof with pictures. He showed me the damaged areas. I was told that from what he could see I need two sections of roofing wooden board replaced. He included that into my price. However, he did let me know if any addition wood was needed to be replaced I would be informed on the day of installation and I would be billed upon completion and with my final billing. In the event I am not home on the day of installation, they would replace the wood as well. I ran a brief errand the morning of the installation during most of the tear off but I returned home and remained there the duration of the day. I spoke with the project supervisor, Pedro [redacted], a couple of times during the course of that day. He informed me of a broken vent on my roof. It was him who told me that the vent was a source of water coming into my home. He also informed me that M&M Home Remodeling do not repair vents and I would need a plumber for that job. Now the salesman never mentioned that fact. Now I am wondering if all I needed was to repair the vent pipe. During the installation process and once they were finished, I was never informed of any additions needed like extra wood. M&M Home Remodeling completed the job in one day as they said and the supervisor came back for me to sign off on the job within a few days. Being told of no other problems I trusted and respected what I was being told, so I signed off on the satisfied completion agreement.
Meanwhile, on August 8, 2016 **’S Plumbing came to my home to address the broken vent pipe. I was told he would have to have access to the attic. When he went into my attic he casually told me he saw two places where the wooden boards were replaced and he saw a metal sheet that the previous roofer put there. That metal sheet was to have been replaced according to my M&M salesman. The plumber was pretty much confirming most of what I had signed off on in my roofing contract, which was prepared by my salesman. The plumber did not see evidence of any additional new boarding on my roof.
Now the problem with M&M Home Remodeling Services is when I got my invoice on or about, August 17, 2016. I was asked to pay an additional $60 for 1X8 Wood replacement @ $3.00 per foot. The invoice said 20 boards were used. I am a female senior citizen. I have to have faith that the companies I am doing business with are honest and not taking advantage of me. I certainly will not be climbing on a roof or into an attic to check out what was or was not done. Whereas, the $60 may not be a lot in comparison to the total cost of the job ($6,117), but for a senior on a limited income, every dollar counts. I just do not feel that there was full disclosure on behalf of M&M Remodeling. There were too many miscommunications between agents within the company and the consumer. But the consumer should never be left in the dark as to what services are being provided and the cost associated with those repairs. I feel there was no merit to the additional charge of $60. I called the salesman, David [redacted] who promised to get me some answers. I have not heard from the company or him. I paid the extra $60 noting on my check and the returned invoice that I dispute the charge. And yet it is nearly a month later and I have been ignored.
Respectfully but Feeling Completely Violated...