M&M Painting and Renovations Co

Good Morning, I'm sorry I couldn't reply any sooner cause I have been dealing with my wife surgery but I will try the best to answer all of *** *** questions or concernsFirst of all I'm very disappointed at all *** ***'s complaints and comments which a lot of them is not true except
by one and here is my explanationThe original contract was $8,which we signed June 11th but you and your husband call me and send me an email that you wanted to do some changes after you saw that the power wash went well and didn't needed any staining on the fence and both of you asked me to work with you and give you a credit for not doing the staining on the fence that it was two sides and each section about 15' linear feet which is requires only one day of of workI gave you a total credit of $1,and the total you paid was $7,and on top the credit you got you asked me to pour sand in the bricks gapsWhen I met you, you and I discussed about the gaps you already had in the bricks and I also informed you that we were going to be using a big machine and I showed you a picture and I think I emailed you one tooYou agreed and singed the contract to do the power wash and pouring sand is not what we exactly do but I tried to helped you and yes I did hired another person that told me that was experienced but unfortunately he did not, His mistake was only that pour too much sand but after you and my foreman saw the problem all the four guys tried to fix the problemNext day we continue working and later you said that the patio was still not good when and we tried again to clean it but you were still not happy so you and I spoke and told you that I will do the power wash again with a regular machine and redo the sanding part, after we did the power wash we comeback four times to fixed the problem and you were there when we did try to clean all the send by handI spent and lost my self about $2,to pour send which it was not part of our original contract until you requested it fro us to do it but I admitted that this was not done right at the beginning by the guy I hired but when we left you told me that were happy the way that the brick floors looks*** *** I answered you and replied you back by email, text or phone call at all times even when you called me on two holidays 4th of July and LABOR DAY WEEKEND and I have records of everything I'm very sad the way you expressed about me and our company after we have worked really hardSaturdays,Sundays and holidaysAbout your other complaints paint on bricks (some of this was old paint and I can proof if) broken window sills? We did not brake any of those we did not put any extension ladders on itChipping paint? I would love to see where is chipping cause you have ONE FULL YEAR if this is happening and we will need to comeback with my sells rep to see what happenedYou asked for *** *** paints and that's what we usedFoggy windows? This does not have anything to do with us, you have old windows and you know itWhat kind of comments is this??? "I
checked one of his references before the start of the job and got a glowing
reportMust be his mother!" How can you involved my mother on this???? My mother does not even speak very well EnglishThis is NOT very nice of youPlease do not involve my mother the references you might checked was for a past customerWe have been in business since and thanks god we have always a good returning customers all year around but its very hard to make everybody happyI also have lots of pictures and video to compare before and after job completed and can proof you things that you are claiming that I don't consider is oursFinally, here is where I'm after all the bad things you have said about me my, my company and involving my mother on thisI'm willing to go back to your house and discussed all in person to see what a good solution both of us can findyou can email me at any time and please send me different dates and time to meet back at the house to resolved this un-happy ending and hopefully we both can resolved this and have a happy endingThanks!!!!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response, it offers me nothing to feel optimistic about, it further drags things along, and I submit these thoughts about R***/ to R*** for his consideration:
Re "breakdown in communications:" The phonecall I received the evening of June 13th was irate, unreasonable, demanding, manipulative, threatening, and exceedingly unprofessionalI advised R*** I do not yell, nor will I tolerate being yelled at, and I softly hung up as he continued to rantMy willingness to communicate further one on one with someone obviously out of control indeed broke down thenI will not tolerate bullyingAdditionally, for your information and cautious and careful consideration, it is/was legal in Virginia to record phone conversations.Re "inspections:" You took the liberty to" inspect." You were advised that I was interested in exterior repairwork/painting, clearly stated in SEVERAL emails, and that funds for work beyond that would not be available for one year, clearly verbally articulated on several occasionsYou were relentlessly pushing me to commit to three fairly large and expensive extra projectsYour inspections are advertised online as free of chargeDon't bother to change your advertising now: I have copies of your adsYou're correct again: I am unwilling to pay for a service [estimates] advertised as free, and more importantly, unsolicitedYes, you walked in the rain as you assessed my drainage situationI was there with youI was soaking wet as wellI gave you the golf umbrella; mine was smallShall we get all "poor, poor me!" here? You seem to enjoy that and to feel it serves you in some positive regard: As a nurse my uniform was often soiled with urine, feces, vomitus, mucus, blood, and pusBecause I chose this field of endeavor, I considered these contaminants "all in a day's work," and something I needed to "deal with." For me to feel pity for a contractor who got wet in the rain[!?] doesn't fly: you signed up for it, sorryBesides, you had a vested interest: you were pointing out potential expensive projects, including a new back yard drainage arrangement: "...lots of digging...lots of gravel: $12,000.00." Also, you had ideas about a roof over the basement doorway, in addition to the drop-down attic access-- and you took the unsolicited liberty! of buying things to accomplish this with...to be delivered to me, UNANNOUNCED, and to be commenced the morning of the 13th items with which to create a drop-down stairway attic entrance[You had "predicted rain" to be a hindrance to outdoor work through Wednesday, necessitating indoor work.] This UNWANTED project you deemed would cost me almost $3,You say I was "scared" of animals getting into my houseI don't scare easilyThe droppings on the ground were evident for several daysI use ***I'd have called them if fear was a driving force, trust meYou were available to come here the next day, so you cameYou inspected FREE, as advertised, you repaired in part, and you were immediately paid $for a simple, straightforward projectYou left damage...this was quickly assessed and witnessed by three peopleThis is important for you to be cognizant of, because this was the reason I decided that your work/your subcontractor's work would not be done in a satisfactory manner...and I considered these couple hour's worth of work to be a difficult lesson learnedI quickly called my bank to issue a stop payment for the two checks: $The checks had been cashedThis prompted a more careful review of your contract which was sloppily/hurriedly reviewed and signed in my home late in the evening of July 8thThe certified, notarized, overnight delivery letter of cancellation was in the mail hours after the cosigning took placeYour address was incorrect: you could have updated that information for me when you showed me pictures of projects you were working on in your new homeI feel you deliberately withheld that critical informationYour subcontractor knew the morning of the 13th of my attempt to cancelI told him to tell you about the letter after I asked if the address on the contract was current, and he said "probably not." You could have picked it up that day, but chose not to, for whatever reasonYour signature and address on the receipt from the post office, in their files, consist of horizontal markings: what were you attempting to achieve by this? The certified mail receipt [green postcard] sent to me from the post office where you picked it up has no evidence whatsoever that you had picked it up: what were you attempting to achieve by this "no signature" action? You lost one week of work because of me? I have NEVER hired a contractor who was IMMEDIATELY available for ANY project...which has me wondering why exactly you were jobless for a weekI question your reputation, based on my assessment of your business tactics and your quality of work accomplished and your professionalismI hoped not to engage in verbal confrontation, but I have stooped to your levelTrust that what you now have evidenced in writing is/can be/will be if necessary further backed up in several other ways, and that based on these facts, an attorney should have no problems in separating fact from fiction, and will leave emotions where they belong, that is, out of the picture and out of the courtroom entirely. Perhaps we have each learned a valuable lesson: Mine is that I must do much more research than I did prior to hiring a contractorI need to ensure that all aspects of a contract are addressed verbally and in writingYour knowledge that Item on the contract, allowing me the right to cancel, was unchecked, told me clearly that you had wittingly avoided that important clause: you had no copy of the contract to refer to, either, which further proved your intention to use it as the weapon you have chosen to employ as these communications clearly demonstrateYours might be that not all senior citizen widows are either mentally foolish or unwilling to stand up for themselves when bullied by unscrupulous contractorsJust a thought: you charged me 50% in earnest money----HIGHLY unusual! Unethical? Certainly the fact that an amount over $is not handlable in a small claims court gives one further pause for reflection There's more to this story that can be told, and evidenced, but that should be handled by someone more qualified to stick to the facts as they are presented to him, then draw a fair and impartial conclusion
Regards,
*** ***

Dear *** ***,I
am sorry that our communications have broken downI have been communicating with *** from Fairfax county and he will have an answer from us by new week, I'm sorry that you feel this way but we worked very hard on your house and I did three Inspections over the rain which you
are NOT willing to pay and we left other jobs because you told me that were scare about the animals getting into your house from the outside so that we could help you.We did show up very next day and completed the job and early next week as we agreed on contract and lost one week of work because of this cancellationYou are correct we received your letter cancellation three days later and we lost one week of work and again will from Fairfax county will have an answer for you sometime next week IMy sincere apologies again that we were unable to meet your needs

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response, it offers me nothing to feel optimistic about, it further drags things along, and I submit these thoughts about R***/ to R*** for his consideration:
Re "breakdown in communications:" The phonecall I received the evening of June 13th was irate, unreasonable, demanding, manipulative, threatening, and exceedingly unprofessionalI advised R*** I do not yell, nor will I tolerate being yelled at, and I softly hung up as he continued to rantMy willingness to communicate further one on one with someone obviously out of control indeed broke down thenI will not tolerate bullyingAdditionally, for your information and cautious and careful consideration, it is/was legal in Virginia to record phone conversationsRe "inspections:" You took the liberty to" inspect." You were advised that I was interested in exterior repairwork/painting, clearly stated in SEVERAL emails, and that funds for work beyond that would not be available for one year, clearly verbally articulated on several occasionsYou were relentlessly pushing me to commit to three fairly large and expensive extra projectsYour inspections are advertised online as free of chargeDon't bother to change your advertising now: I have copies of your adsYou're correct again: I am unwilling to pay for a service [estimates] advertised as free, and more importantly, unsolicitedYes, you walked in the rain as you assessed my drainage situationI was there with youI was soaking wet as wellI gave you the golf umbrella; mine was smallShall we get all "poor, poor me!" here? You seem to enjoy that and to feel it serves you in some positive regard: As a nurse my uniform was often soiled with urine, feces, vomitus, mucus, blood, and pusBecause I chose this field of endeavor, I considered these contaminants "all in a day's work," and something I needed to "deal with." For me to feel pity for a contractor who got wet in the rain[!?] doesn't fly: you signed up for it, sorryBesides, you had a vested interest: you were pointing out potential expensive projects, including a new back yard drainage arrangement: "...lots of digging...lots of gravel: $12,000.00." Also, you had ideas about a roof over the basement doorway, in addition to the drop-down attic access-- and you took the unsolicited liberty! of buying things to accomplish this with...to be delivered to me, UNANNOUNCED, and to be commenced the morning of the 13th items with which to create a drop-down stairway attic entrance[You had "predicted rain" to be a hindrance to outdoor work through Wednesday, necessitating indoor work.] This UNWANTED project you deemed would cost me almost $3,You say I was "scared" of animals getting into my houseI don't scare easilyThe droppings on the ground were evident for several daysI use ***I'd have called them if fear was a driving force, trust meYou were available to come here the next day, so you cameYou inspected FREE, as advertised, you repaired in part, and you were immediately paid $for a simple, straightforward projectYou left damage...this was quickly assessed and witnessed by three peopleThis is important for you to be cognizant of, because this was the reason I decided that your work/your subcontractor's work would not be done in a satisfactory manner...and I considered these couple hour's worth of work to be a difficult lesson learnedI quickly called my bank to issue a stop payment for the two checks: $The checks had been cashedThis prompted a more careful review of your contract which was sloppily/hurriedly reviewed and signed in my home late in the evening of July 8thThe certified, notarized, overnight delivery letter of cancellation was in the mail hours after the cosigning took placeYour address was incorrect: you could have updated that information for me when you showed me pictures of projects you were working on in your new homeI feel you deliberately withheld that critical informationYour subcontractor knew the morning of the 13th of my attempt to cancelI told him to tell you about the letter after I asked if the address on the contract was current, and he said "probably not." You could have picked it up that day, but chose not to, for whatever reasonYour signature and address on the receipt from the post office, in their files, consist of horizontal markings: what were you attempting to achieve by this? The certified mail receipt [green postcard] sent to me from the post office where you picked it up has no evidence whatsoever that you had picked it up: what were you attempting to achieve by this "no signature" action? You lost one week of work because of me? I have NEVER hired a contractor who was IMMEDIATELY available for ANY project...which has me wondering why exactly you were jobless for a weekI question your reputation, based on my assessment of your business tactics and your quality of work accomplished and your professionalismI hoped not to engage in verbal confrontation, but I have stooped to your levelTrust that what you now have evidenced in writing is/can be/will be if necessary further backed up in several other ways, and that based on these facts, an attorney should have no problems in separating fact from fiction, and will leave emotions where they belong, that is, out of the picture and out of the courtroom entirely.
Perhaps we have each learned a valuable lesson: Mine is that I must do much more research than I did prior to hiring a contractorI need to ensure that all aspects of a contract are addressed verbally and in writingYour knowledge that Item on the contract, allowing me the right to cancel, was unchecked, told me clearly that you had wittingly avoided that important clause: you had no copy of the contract to refer to, either, which further proved your intention to use it as the weapon you have chosen to employ as these communications clearly demonstrateYours might be that not all senior citizen widows are either mentally foolish or unwilling to stand up for themselves when bullied by unscrupulous contractorsJust a thought: you charged me 50% in earnest money----HIGHLY unusual! Unethical? Certainly the fact that an amount over $is not handlable in a small claims court gives one further pause for reflection
There's more to this story that can be told, and evidenced, but that should be handled by someone more qualified to stick to the facts as they are presented to him, then draw a fair and impartial conclusion
Regards,
*** ***

Good Evening,We are meeting with M&M attorney this week to make sure we all come to a fair agreement and as soonest we meet with her we will send you an updateBest Regards!M&M Painting And Renovations, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
The response does not address the claims that the business made repeated, documented statements of timeline, process, and costs, which are the basis of a fraudulent inducement complaintResponse only addresses contractual claims, though even this incorrectly, as it neglects to mentions contractual costs which are also a basis of the complaint
Regards,
*** ***

Revdex.com of Metro Washington DC
Oct (days ago)
to me
---------- Forwarded message ----------
From: *** ***
Date: Mon, Oct 6, at 9:PM
Subject: ID ***
To: [email protected]
The text of my complaint references my paying almost $for the job- painting and power washing - when it should have read, $9, Please make the correction In addition, I have learned that M&M Painrting and Renovations Cois NOT a member of the Revdex.com, even though he represents that he isPlease advise me of any action or communication that you have taken for issue in response to my complaint
Respectfully,
*** ***
*** *** *** ***
*** *** VA ***
*** *** ***

Dear [redacted],I
am sorry that our communications have broken down. I have been communicating with [redacted] from Fairfax county and he will have an answer from us by new week, I'm...

sorry that you feel this way but we worked very hard on your house and I did three Inspections over the rain which you are NOT willing to pay and we left other jobs because you told me that were scare about the animals getting into your house from the outside so that we could help you.We did show up very next day and completed the job and early next week as we agreed on contract and lost one week of work because of this cancellation. You are correct we received your letter cancellation three days later and we lost one week of work and again will from Fairfax county will have an answer for you sometime next week.  IMy sincere apologies again that we were unable to meet your needs.

Please be advised that I represent M&M Painting and Renovations, Inc....

("M&M Painting") in resolving the issues presented in the Revdex.com Complaint No. [redacted]. I am still sifting through the communication between the parties so that I can have a full understanding of the facts and circumstances surrounding the Complaint. In a letter to M&M Painting, **. & [redacted] claimed that M&M Painting "fraudulently induced [them] to enter into a contact ...with assurances of a knowingly and/or negligently   untenable timeline." This also appears to be part of the basis of their Revdex.com Complaint. It appears that the projected timeline for the project was thwarted by a necessary change order and delay in obtaining permits. Both of these circumstances were out of my client's control. The contract is clear in its use of about and approximate language for unforeseen situations like this. The contract is also clear about the nonrefundable nature of the deposit. Moreover, the contract is also clear about M&M Painting not being responsible for delays caused by a third party. M&M Painting is not in breach of the contact as alleged by **. & [redacted]. Notwithstanding, M&M Painting is willing to return a significant portion of **. & [redacted]'s deposit. There are third party costs and other expenses that must be considered in the negotiation of the amount of the refund.I will reach out to **. & [redacted] this week in efforts to resolve this matter. I will send you and update once I am able to speak with them.Please contact me if you have any questions or concerns. Thank you.Respectfully, Marcia *. W[redacted]

Review: This business advertised a "$250 to power wash AND seal 250 sq. ft. of decking" deal on [redacted]. I contacted the business via the provided information and was asked by the owner, [redacted], to send him an email with details. He responded to my email that the deal only included the power wash and not the seal. I responded to the business by providing a link to the deal and quoting the description that says:

"With this coupon M&M Painting and Renovations, Inc will power wash & seal up to 250 sq. ft. of your deck for just $250. The pressure wash will restore you deck to a like-new condition, and the seal will ensure that it stays that way for a long time. You might have seen other deals out there that seemed to cost less but, remember, this deal includes deck sealing, which would triple the cost of those other deals you saw. Activate this coupon now and call M&M to schedule your appointment."

The owner responded that this was a mistake by [redacted]. However, because of the fact that the description, which is the writing submitted by the company, specifically mentions the sealing as a good deal, that seems unlikely. I responded to the owner explaining the Virginia law on bait and switch and included a screenshot of the page showing the deal advertises that it includes sealing. The business has not responded and has since changed the online posting to not state that it includes sealing.Desired Settlement: In order to resolve this dispute at this level the services as advertised must be provided.

Consumer

Response:

Revdex.com of Metro DC and Eastern PA

Review: M&M was contracted to paint the exterior of my home (trim only as house is brick). Owner of M&M insisted areas to be painted had to be power washed first and insisted that the green moss between the bricks on my patio and steps had to be power washed as well as a wooden fence. I expressed my reticence about this as I was concerned about how it would be left. He promised me it would look 100% better and that he would be sure I was 200% happy with his work. He hired another vendor to power wash from a huge truck. with a tank. I complained that the guy wasn't being careful of my garden and was stepping all over my plants. they denied this. They said they would fill in the gaps in the bricks with sand which I purchased for $200.00 and which they obviously did not know how to use because they didn't sweep off the excess sand and when they then hosed with water the sand adhered to the bricks creating an overall look that was dull and dirty looking.. What sand they did sweep to the side went into my garden and put a hard crust on the soil around my plants. Also I am left with HUGE GAPS in the bricks on my steps almost to the point of falling off the sides, ALSO, many of my windows have broken seals which were not broken before. There are many foggy windows now. ALSO, they left huge smears of paint on some of the windows and there are drips of white paint in many places on my brick exterior. The painting around the windows I can see look like they are chipping already and it's only been a month. I paid this man almost $900.00. much of it upfront. I specified [redacted] Paint which he complained about and now that I have seen how he works, (actually HE never got his hands dirty, he just checked on his men occasionally) I will never know if it was [redacted] which he used.. I checked one of his references before the start of the job and got a glowing report. Must be his mother! He said his men could fix my rails but though they tried, they didn't know how. The 2 outside vendors he used for the power washing and to fill the sand between the bricks, caused me more problems than I already had and though his men tried to fix things, they, in the long run, were unable to do so. I have pictures supporting all of this if you accept such. What do I want? I just want my patio to look clean and without gaps. I want my brick stairs to have the mortar filled in before it gets worse. I want the paint off my bricks. I want the smeared paint off my windows. I want the foggy windows to be defogged. I don't trust him or his hired people to do anything. He doesn't know his business at all and I don't want anyone else to pay good money to him when he doesn't deserve to make promises he can't keep.Desired Settlement: since I don;t trust this guy or anyone he chooses to work for him, I would say that I want to be refunded for the sand I purchased and which he put down improperly. I want his foreman (whom I would trust) to take the paint off the brick, to remove the paint from the windows, to fill in between the bricks, if he knows how.. Since I paid him more than $900.00 for the job, I expected it to look like a $900 job and in the end, I want him to find people who can make it look like it should.

Business

Response:

Good Morning, I'm sorry I couldn't reply any sooner cause I have been dealing with my wife surgery but I will try the best to answer all of [redacted] questions or concerns. First of all I'm very disappointed at all [redacted]'s complaints and comments which a lot of them is not true except by one and here is my explanation. The original contract was $8,590 which we signed June 11th 2014 but you and your husband call me and send me an email that you wanted to do some changes after you saw that the power wash went well and didn't needed any staining on the fence and both of you asked me to work with you and give you a credit for not doing the staining on the fence that it was two sides and each section about 15' linear feet which is requires only one day of of work. I gave you a total credit of $1,090 and the total you paid was $7,500 and on top the credit you got you asked me to pour sand in the bricks gaps. When I met you, you and I discussed about the gaps you already had in the bricks and I also informed you that we were going to be using a big machine and I showed you a picture and I think I emailed you one too. You agreed and singed the contract to do the power wash and pouring sand is not what we exactly do but I tried to helped you and yes I did hired another person that told me that was experienced but unfortunately he did not, His mistake was only that pour too much sand but after you and my foreman saw the problem all the four guys tried to fix the problem. Next day we continue working and later you said that the patio was still not good when and we tried again to clean it but you were still not happy so you and I spoke and told you that I will do the power wash again with a regular machine and redo the sanding part, after we did the power wash we comeback four times to fixed the problem and you were there when we did try to clean all the send by hand. I spent and lost my self about $2,000 to pour send which it was not part of our original contract until you requested it fro us to do it but I admitted that this was not done right at the beginning by the guy I hired but when we left you told me that were happy the way that the brick floors looks. [redacted] I answered you and replied you back by email, text or phone call at all times even when you called me on two holidays 4th of July and LABOR DAY WEEKEND and I have records of everything I'm very sad the way you expressed about me and our company after we have worked really hard. Saturdays,Sundays and holidays. About your other complaints paint on bricks (some of this was old paint and I can proof if) broken window sills? We did not brake any of those we did not put any extension ladders on it. Chipping paint? I would love to see where is chipping cause you have ONE FULL YEAR if this is happening and we will need to comeback with my sells rep to see what happened. You asked for [redacted] paints and that's what we used. Foggy windows? This does not have anything to do with us, you have old windows and you know it. What kind of comments is this??? "