At this time, I have been contacted directly by Best Chevrolet regarding complaint ID 11546491, however my complaint has NOT been resolved because: [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: At this time, I have not been contacted by Best Chevrolet regarding complaint ID 11151215.I tried calling them about it and they were not willing to do anything but put me through to the next person and finally promising to look into it and call me back and till date not even a curtsy call Regards, [redacted]
[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com:Thereally has been no communication outside of me speaking with the service departmentIt has been with them since I purchased it except for two daysNow after knowing they sold me the car and it has electrical issues they are getting General Motors involvedThe car they sold me has severe electrical issuesThey have to take out my entire dash and fix all the electrical issues before replacing it with the new parts At this time, I have not been contacted by Best Chevrolet regarding complaint ID Regards, [redacted]
To whom it may concern, [redacted] s Purchased a Chevrolet Equinox with 87,miles on it on July, 14th for 9,plus tax, title, and license fees less her trade Her total purchase amount financed was 12,that included the extended service contract that she elected to purchase and for her trade-in I am not sure where the 20,she states her purchase price was is coming from, but that is not accurate informationIn reference to her service visits, Her Equinox was brought to our shop on four occasions not or On each visit, Best Chevrolet and our used car department addressed her concerns at no charge to [redacted] On Sept 20th (over a month after delivery) and at 89,miles (over miles) the Equinox was brought in with a concern of running rough Best Chevrolet replaced all spark plugs to address the concern On October 16th (another month) with 90,miles (another miles) the vehicle returned and found that two of the spark plugs were cracked and were replace at no chargeOn October 26th and 91, [redacted] stated that she had to jump start the vehicle Out of good will and the previous visits, Best Chevrolet paid to replace the battery at no charge On January 24th with 95,miles [redacted] returned and stated that the vehicle was overheating Superior Protection Plan (her extended service agreement) paid to have the radiator placed to correct this problem After the Radiator was replace we discovered that the vehicle would not shift and that it had a transmission issue The extended service contract denied the claim stating that she should not have continued to drive the vehicle while it was overheating and she caused the transmission to burn upHere is a brief statement from one of my service advisors whom spoke to Superior Protection Plan: “Good afternoon, she bought the vehicle in July of usedYes, the vehicle was in the shop for a running rough concern and needed spark plugs and wires that we replaced back in October at NO charge to herShe also came back in October and we replaced the battery at NO charge to herNormally, we do not participate after daysThen she brought her vehicle back into the shop in January with an overheating concernThe vehicle was running hot because the radiator was leakingHer extended warranty did cover to replace the radiator, however once the coolant was put into the vehicle we discovered that the vehicle would not moveUpon further diagnoses, the technician determined that the vehicle was overheated too much and the transmission fluid was cookedShe drove the vehicle beyond operating temperaturesThe extended warranty would not cover the transmission replacementThe extended warranty company stated that she should not have continued to drive the vehicle in that conditionMs [redacted] then contacted MrR [redacted] (used car sales manager)He did get her into another vehicle but it had to be in the husbands name because of her low beacon score and that we could not take the equinox in on tradeMs [redacted] agreed and even had the equinox towed off of the propertyWe have done everything we could and over and beyond to assist [redacted] ThanksThere was never a previous concern with the transmissionShe complained of the vehicle running rough maybe in her eyes it was a transmission problem all along but we have no diagnoses or evidence to prove that it was a transmission problemHer extended warranty did cover the radiator but they denied coverage for the transmission repairsIn other words her warranty stated that she should not have kept driving the vehicle while it was running hot she should have had it towed in at first noticeLet me know if there are any other questions you may have that I can help with.” All of that being said, I actually spoke to her Finance Company that works directly with Superior Protection Plan At this time, they have agreed to participate and issue a good will policy adjustment and cover the transmission for [redacted] I tried to reach out to [redacted] personally at ###-###-#### to arrange for her to get her Equinox to the dealership for repair Unfortunately, the only number I have on file for her is disconnectedGeoff R [redacted] (Sales Manager) is also actively trying to reach [redacted]
At this time, I have been contacted directly by Best Chevrolet regarding complaint ID 11546491, however my complaint has NOT been resolved because: [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: At this time, I have not been contacted by Best Chevrolet regarding complaint ID 11151215.I tried calling them about it and they were not willing to do anything but put me through to the next person and finally promising to look into it and call me back and till date not even a curtsy call Regards, [redacted]
[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com:Thereally has been no communication outside of me speaking with the service departmentIt has been with them since I purchased it except for two daysNow after knowing they sold me the car and it has electrical issues they are getting General Motors involvedThe car they sold me has severe electrical issuesThey have to take out my entire dash and fix all the electrical issues before replacing it with the new parts At this time, I have not been contacted by Best Chevrolet regarding complaint ID Regards, [redacted]
To whom it may concern, [redacted] s Purchased a Chevrolet Equinox with 87,miles on it on July, 14th for 9,plus tax, title, and license fees less her trade Her total purchase amount financed was 12,that included the extended service contract that she elected to purchase and for her trade-in I am not sure where the 20,she states her purchase price was is coming from, but that is not accurate informationIn reference to her service visits, Her Equinox was brought to our shop on four occasions not or On each visit, Best Chevrolet and our used car department addressed her concerns at no charge to [redacted] On Sept 20th (over a month after delivery) and at 89,miles (over miles) the Equinox was brought in with a concern of running rough Best Chevrolet replaced all spark plugs to address the concern On October 16th (another month) with 90,miles (another miles) the vehicle returned and found that two of the spark plugs were cracked and were replace at no chargeOn October 26th and 91, [redacted] stated that she had to jump start the vehicle Out of good will and the previous visits, Best Chevrolet paid to replace the battery at no charge On January 24th with 95,miles [redacted] returned and stated that the vehicle was overheating Superior Protection Plan (her extended service agreement) paid to have the radiator placed to correct this problem After the Radiator was replace we discovered that the vehicle would not shift and that it had a transmission issue The extended service contract denied the claim stating that she should not have continued to drive the vehicle while it was overheating and she caused the transmission to burn upHere is a brief statement from one of my service advisors whom spoke to Superior Protection Plan: “Good afternoon, she bought the vehicle in July of usedYes, the vehicle was in the shop for a running rough concern and needed spark plugs and wires that we replaced back in October at NO charge to herShe also came back in October and we replaced the battery at NO charge to herNormally, we do not participate after daysThen she brought her vehicle back into the shop in January with an overheating concernThe vehicle was running hot because the radiator was leakingHer extended warranty did cover to replace the radiator, however once the coolant was put into the vehicle we discovered that the vehicle would not moveUpon further diagnoses, the technician determined that the vehicle was overheated too much and the transmission fluid was cookedShe drove the vehicle beyond operating temperaturesThe extended warranty would not cover the transmission replacementThe extended warranty company stated that she should not have continued to drive the vehicle in that conditionMs [redacted] then contacted MrR [redacted] (used car sales manager)He did get her into another vehicle but it had to be in the husbands name because of her low beacon score and that we could not take the equinox in on tradeMs [redacted] agreed and even had the equinox towed off of the propertyWe have done everything we could and over and beyond to assist [redacted] ThanksThere was never a previous concern with the transmissionShe complained of the vehicle running rough maybe in her eyes it was a transmission problem all along but we have no diagnoses or evidence to prove that it was a transmission problemHer extended warranty did cover the radiator but they denied coverage for the transmission repairsIn other words her warranty stated that she should not have kept driving the vehicle while it was running hot she should have had it towed in at first noticeLet me know if there are any other questions you may have that I can help with.” All of that being said, I actually spoke to her Finance Company that works directly with Superior Protection Plan At this time, they have agreed to participate and issue a good will policy adjustment and cover the transmission for [redacted] I tried to reach out to [redacted] personally at ###-###-#### to arrange for her to get her Equinox to the dealership for repair Unfortunately, the only number I have on file for her is disconnectedGeoff R [redacted] (Sales Manager) is also actively trying to reach [redacted]