Good afternoon and thank you for reaching out to Best Chevrolet Based on our records, [redacted] Lewis did not purchase a vehicle from Best Chevrolet Therefore per Customer Protection and Privacy Laws, It is Best Chevrolet's policy to destroy and shred all personal customer information after days Please let us know if there is any additional information that needs to be provided Bobby F [redacted]
To Whom it may concern, Best Chevrolet is currently working with [redacted] to resolve his vehicle concerns As of September 17th the concern regarding the transmission shudder has been resolved to the customer’s satisfaction As far as the concern referencing the engine noise, [redacted] has been in contact with our Used Car Director and has indicated that the noise was coming from the A/C Compressor [redacted] has been invited back to the dealership for our service department to take a look at and address his concern We are continuing to work with [redacted] and address his concerns as a customer Returning the vehicle is not an option at this time We appreciate and value his business as a customer and would be happy to work with him if he would elect to trade the vehicle in and select another vehicle to purchase Sincerely, Jerry M [redacted] President Best Chevrolet ###-###-####
To whom it may concern, I will start by stating that Best Chevrolet routinely beats the other dealers in the city of New Orleans by several thousand dollars We have been the number one volume dealer in the city every month this year except one and are the number one volume dealer the past six years and counting For example, the exact standings month to date are: Best Chevrolet currently sits with retail deliveries and Bryan Chevrolet sits at All that being said, the vehicle and dealer in question was offering a Silverado with several thousand miles on it as a new vehicle A vehicle that is a DRAC (service loaner) is not a new vehicle The reason I bring this up is because the vehicle at Bryan Chevrolet is a DRAC with several thousand miles on it We do not have the exact comparable vehicle the customer was searching forWe are not able to offer a comparable brand new Silverado at a price several thousand below the price of a comparable pre-owned, loaner, DRAC vehicle MrN [redacted] is a professional salesperson and we are fortunate to have him on our team MrJohn L [redacted] *s also a senior level salesperson who was assisting as a floor manager at the time this customer was here (Saturday evening closer to closing time.) We only have one manager on duty later in the eveningsBest Chevrolet would be happy to offer GM employee pricing to [redacted] less whatever rebates she is eligible for and to sweeten the pot we will offer $dealer flex cash as well I do apologize for the actions of MrL [redacted] *f they did offend [redacted] She is welcome to call me personally at ###-###-#### if she would like to discuss this further Bobby Fredritz Sales Manager Best Chevrolet ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12284782, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
I need you guys to send what ever information is needed so your company inquiry can be removed from my TransUnion credit report
Regards,
*** ***
We have a company the applies large number stickers on the sides of the vehicles parked on Veterans Blvd. They price hundreds of cars for us over the course of the year. They made a mistake and priced one at $18,xxx instead of the $38,xxx we had requested. It was an honest
mistake. We offered this vehicle to the customer for a discounted price of $35,to try and earn his business. He has since left negative reviews on Facebook, Google+, and now here. Unfortunately, we are not able to sell cars for $20,less than we own them for
To whom it may concern, Best Chevrolet works every day to make sure our customers leave completely satisfied. Unfortunately, from time to time communication breaks down and misunderstandings arise. In the case of *** *** our used car manager Geoff R*** had requested
that one of our sales personnel reach out to *** *** and let them know that we were not able to finalize their car deal until we had both titles for their trades and both vehicles in our possession We do apologize for the communication break down between our parties. The transaction is now completed and finalized. With the purchase of the Malibu, the customers receive two complimentary oil changes that can be redeemed at any Chevrolet LocationIf you should have any further questions please feel free to reach out to our New Car Sales Manager, Jeff E***Tell us why here
Revdex.com:
what exactly does he mean by trading in the vehicleI am no way putting up anymore money to this business due to being ripped off the first time
*** ***
At this time, I have been contacted directly by Best Chevrolet regarding complaint ID 11546491, however my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]...
Initial Business Response /* (1000, 5, 2015/06/08) */
When [redacted] first called to have us come look at her heat pump, we sent someone out right away and we did find a kink in the pipe, which we fixed and the unit was then running properly. We did not charge [redacted] for the call as we honored it under...
warranty.
When [redacted] called again several months later we again responded to her call, which was that she believed that her heat pump was not working well and causing her to have a large power bill.
We sent a tech out to her home and discovered that the problem was due to lack of maintenance and poor air flow over the coil because they were doing drywall sanding and renovations and the coil was very clogged with particles and debris from the renovations. We changed a sensor and cleaned the coil which needed to be done due to consumer neglect only. This was all explained to [redacted] and she proceeded to sign the no-charge invoice acknowledging that she understood
Again we did not charge [redacted] for the call which cost us several hundred dollars for our labour, fuel, and materials, even though the problem was not warranty related and was in fact due to misuse and poor upkeep by the consumer.
[redacted] got [redacted] involved in the second instance because of her large power bill and that she was provided financing for the heat pump through them.
[redacted] contacted us, [redacted], through e-mail about the issue.
After the the second service call, both [redacted] and [redacted] were happy with the diagnosis and outcome. I personally spoke with [redacted] a day or two after and asked her if there was anything else we could do to help her and she said that she was now happy and everything was good. I told her to call again if there were any further issues, and she said she would if there were any.
We have not received any calls or correspondence from [redacted] since then. When the Revdex.com letter came in the mail, it was the first indication we had that there were any new or unresolved issues with the heat pump.
Unfortunately, [redacted]'s power bill is out of our control. We have nothing to do with power rates or consumption. Heat pumps cost $** - $**/month to run, even in the winter, even if they are running all the time.
Her large power bill is not from the heat pump. It is something that she will need to pursue further with [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2015/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First I must say I didnt tell her I was happy that was untrue what I told her was I wasnt happy with the unit n ii did speak to [redacted] they sent someone out to recheck the work that annapolis valley did the unit was poorly install it had to muchfreeon in it n the senor was not working n was replaced
And cleaned out I did sign the work sheet ii have it here ...the company dudnt say how many times I call this company to complain about the unit.. ...[redacted] doesnt have annaplois valley on there web site anymore due to complaints about installation..we did do some dry wall but had it cover we cleaned it out very good some dust might have gotten in but all in all it wasnt working right ...from the first time in was installed..[redacted]
Final Consumer Response /* (4200, 22, 2015/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't know why you keep saying that this is my fault when it was your service person he put to much Freon into my heating system yes I told you that it was a bit dirty but that wasn't the problem with it. It was the Freon and the sensor that was making my heating pump not working right all I'm asking is that you take the responsibility and pay some of the hydro bill I have paid the bill and gotten another bill after it was fixed and they bill was so much smaller I'm not asking for the full amount but I feel that it was the service person who install this heating system who kept coming back to fix it and me calling and letting them know that it wasn't working right. I know that you don't want to keep going back and forth on this and you want it resolve as I do the heating pump is working great now after it got fixed and my hydro is not high so the system was defected and needed to be fixed which you did but I am the one who had the very big hydro bill due to it. It would be only fair to pay some of the bill I'm hoping that you make the right decision on this matter.
[redacted]
Final Business Response /* (4000, 27, 2015/09/10) */
On [redacted], [redacted] we installed [redacted]'s heat pump.
On [redacted], [redacted] we went to [redacted]'s home after receiving a call from her that her heat pump was not working.
We found the heat pump working but not blowing warm enough air.
We then removed all the refrigerant from her system and pressure tested the system to find a leak on the flare nut. We fixed the issue, pressure tested the system again, weighed in the heat pump refrigerant charge according to the manufacturer's specifications, and then started up the system. We verified the operation of the system.
[redacted] was not charged any money on [redacted], [redacted]. Her heat pump was working within its normal perimeters.
On [redacted], [redacted] called us again to say her heat pump was not working properly and using too much power.
We went to her house again, and this time found the indoor evaporator unit to be clogged with drywall debris and normal household dirt.
Our technician cleaned the coils for her, and the system began working properly again.
Over the past winter we had other similar model units that needed a simple sensor changed, and as [redacted] lives so far away we decided to change the sensor while we were there too, to avoid another future service call to her residence.
We have done everything we can for [redacted] with no money ever paid from her for all the service and maintenance (which is not covered under warranty) we have performed. Her system is working properly today because of the maintenance we performed for her.
We do not feel we are in anyway responsible for her high power bills as they were due to her own negligence from not keeping her indoor evaporator coil clean.
[redacted]
To whom it may concern, [redacted]s Purchased a 2006 Chevrolet Equinox with 87,471 miles on it on July, 14th 2016 for 9,925.00 plus tax, title, and license fees less her trade. Her total purchase amount financed was 12,473.19 that included the extended service contract that...
she elected to purchase and 800.00 for her trade-in. I am not sure where the 20,927.42 she states her purchase price was is coming from, but that is not accurate information. In reference to her service visits, Her Equinox was brought to our shop on four occasions not 8 or 9. On each visit, Best Chevrolet and our used car department addressed her concerns at no charge to [redacted] On Sept 20th (over a month after delivery) and at 89,593 miles (over 2000 miles) the Equinox was brought in with a concern of running rough. Best Chevrolet replaced all 6 spark plugs to address the concern. On October 16th (another month) with 90,674 miles (another 1000 miles) the vehicle returned and found that two of the spark plugs were cracked and were replace at no charge. On October 26th and 91,149 [redacted] stated that she had to jump start the vehicle. Out of good will and the previous visits, Best Chevrolet paid to replace the battery at no charge. On January 24th with 95,452 miles [redacted] returned and stated that the vehicle was overheating. Superior Protection Plan (her extended service agreement) paid to have the radiator placed to correct this problem. After the Radiator was replace we discovered that the vehicle would not shift and that it had a transmission issue. The extended service contract denied the claim stating that she should not have continued to drive the vehicle while it was overheating and she caused the transmission to burn up. Here is a brief statement from one of my service advisors whom spoke to Superior Protection Plan: “Good afternoon, she bought the vehicle in July of 2016 used. Yes, the vehicle was in the shop for a running rough concern and needed spark plugs and wires that we replaced back in October at NO charge to her. She also came back in October and we replaced the battery at NO charge to her. Normally, we do not participate after 30 days. Then she brought her vehicle back into the shop in January with an overheating concern. The vehicle was running hot because the radiator was leaking. Her extended warranty did cover to replace the radiator, however once the coolant was put into the vehicle we discovered that the vehicle would not move. Upon further diagnoses, the technician determined that the vehicle was overheated too much and the transmission fluid was cooked. She drove the vehicle beyond operating temperatures. The extended warranty would not cover the transmission replacement. The extended warranty company stated that she should not have continued to drive the vehicle in that condition. Ms. [redacted] then contacted Mr. R[redacted] (used car sales manager). He did get her into another vehicle but it had to be in the husbands name because of her low beacon score and that we could not take the equinox in on trade. Ms. [redacted] agreed and even had the equinox towed off of the property. We have done everything we could and over and beyond to assist [redacted] Thanks. There was never a previous concern with the transmission. She complained of the vehicle running rough maybe in her eyes it was a transmission problem all along but we have no diagnoses or evidence to prove that it was a transmission problem. Her extended warranty did cover the radiator but they denied coverage for the transmission repairs. In other words her warranty stated that she should not have kept driving the vehicle while it was running hot she should have had it towed in at first notice. Let me know if there are any other questions you may have that I can help with.” All of that being said, I actually spoke to her Finance Company that works directly with Superior Protection Plan. At this time, they have agreed to participate and issue a good will policy adjustment and cover the transmission for [redacted] I tried to reach out to [redacted] personally at ###-###-#### to arrange for her to get her Equinox to the dealership for repair. Unfortunately, the only number I have on file for her is disconnected. Geoff R[redacted] (Sales Manager) is also actively trying to reach [redacted]
Revdex.com:
At this time, I have not been contacted by Best Chevrolet regarding complaint ID 11151215.I tried calling them about it and they were not willing to do anything but put me through to the next person and finally promising to look into it and call me back and till...
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:Thereally has been no communication outside of me speaking with the service department. It has been with them...
since I purchased it except for two days. Now after knowing they sold me the car and it has electrical issues they are getting General Motors involved. The car they sold me has severe electrical issues. They have to take out my entire dash and fix all the electrical issues before replacing it with the new parts.
At this time, I have not been contacted by Best Chevrolet regarding complaint ID 11742729.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12501340, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I would like a letter of apology for the lie that Mr. Jeff and Mr. Normand gave me over the phone that they did have the exact vehicle on site, except it was brand new with zero miles AND whatever the price that Bryan gave me they would beat by $2,000.00. I do not wish to have any monetary compensation and have already purchased my vehicle from Bryan Chevrolet. As I had the agents on speaker phone, there were at least three witnesses of this conversation.
Regards,
[redacted]
To Whom it may concern, Best Chevrolet is currently working with [redacted] to resolve his vehicle concerns. As of September 17th the concern regarding the transmission shudder has been resolved to the customer’s satisfaction. As far as the concern referencing the engine noise,...
[redacted] has been in contact with our Used Car Director and has indicated that the noise was coming from the A/C Compressor. [redacted] has been invited back to the dealership for our service department to take a look at and address his concern. We are continuing to work with [redacted] and address his concerns as a customer. Returning the vehicle is not an option at this time. We appreciate and value his business as a customer and would be happy to work with him if he would elect to trade the vehicle in and select another vehicle to purchase. Sincerely, Jerry M[redacted] President Best Chevrolet ###-###-####
To whom it may concern, I will start by stating that Best Chevrolet routinely beats the other dealers in the city of New Orleans by several thousand dollars. We have been the number one volume dealer in the city every month this year except one and are the number one volume dealer the...
past six years and counting. For example, the exact standings month to date are: Best Chevrolet currently sits with 57 retail deliveries and Bryan Chevrolet sits at 19. All that being said, the vehicle and dealer in question was offering a Silverado with several thousand miles on it as a new vehicle. A vehicle that is a DRAC (service loaner) is not a new vehicle. The reason I bring this up is because the vehicle at Bryan Chevrolet is a DRAC with several thousand miles on it. We do not have the exact comparable vehicle the customer was searching for. We are not able to offer a comparable brand new Silverado at a price several thousand below the price of a comparable pre-owned, loaner, DRAC vehicle. Mr. N[redacted] is a professional salesperson and we are fortunate to have him on our team. Mr. John L[redacted]s also a senior level salesperson who was assisting as a floor manager at the time this customer was here. (Saturday evening closer to closing time.) We only have one manager on duty later in the evenings. Best Chevrolet would be happy to offer GM employee pricing to [redacted] less whatever rebates she is eligible for and to sweeten the pot we will offer $2000 dealer flex cash as well. I do apologize for the actions of Mr. L[redacted]f they did offend [redacted] She is welcome to call me personally at ###-###-#### if she would like to discuss this further. Bobby Fredritz Sales Manager Best Chevrolet ###-###-####
Good afternoon and thank you for reaching out to Best Chevrolet. Based on our records, [redacted] Lewis did not purchase a vehicle from Best Chevrolet. Therefore per Customer Protection and Privacy Laws, It is Best Chevrolet's policy to destroy and shred all personal...
customer information after 90 days. Please let us know if there is any additional information that needs to be provided. Bobby F[redacted]
Good afternoon and thank you for reaching out to Best Chevrolet Based on our records, [redacted] Lewis did not purchase a vehicle from Best Chevrolet Therefore per Customer Protection and Privacy Laws, It is Best Chevrolet's policy to destroy and shred all personal customer information after days Please let us know if there is any additional information that needs to be provided Bobby F [redacted]
To Whom it may concern, Best Chevrolet is currently working with [redacted] to resolve his vehicle concerns As of September 17th the concern regarding the transmission shudder has been resolved to the customer’s satisfaction As far as the concern referencing the engine noise, [redacted] has been in contact with our Used Car Director and has indicated that the noise was coming from the A/C Compressor [redacted] has been invited back to the dealership for our service department to take a look at and address his concern We are continuing to work with [redacted] and address his concerns as a customer Returning the vehicle is not an option at this time We appreciate and value his business as a customer and would be happy to work with him if he would elect to trade the vehicle in and select another vehicle to purchase Sincerely, Jerry M [redacted] President Best Chevrolet ###-###-####
To whom it may concern, I will start by stating that Best Chevrolet routinely beats the other dealers in the city of New Orleans by several thousand dollars We have been the number one volume dealer in the city every month this year except one and are the number one volume dealer the past six years and counting For example, the exact standings month to date are: Best Chevrolet currently sits with retail deliveries and Bryan Chevrolet sits at All that being said, the vehicle and dealer in question was offering a Silverado with several thousand miles on it as a new vehicle A vehicle that is a DRAC (service loaner) is not a new vehicle The reason I bring this up is because the vehicle at Bryan Chevrolet is a DRAC with several thousand miles on it We do not have the exact comparable vehicle the customer was searching forWe are not able to offer a comparable brand new Silverado at a price several thousand below the price of a comparable pre-owned, loaner, DRAC vehicle MrN [redacted] is a professional salesperson and we are fortunate to have him on our team MrJohn L [redacted] *s also a senior level salesperson who was assisting as a floor manager at the time this customer was here (Saturday evening closer to closing time.) We only have one manager on duty later in the eveningsBest Chevrolet would be happy to offer GM employee pricing to [redacted] less whatever rebates she is eligible for and to sweeten the pot we will offer $dealer flex cash as well I do apologize for the actions of MrL [redacted] *f they did offend [redacted] She is welcome to call me personally at ###-###-#### if she would like to discuss this further Bobby Fredritz Sales Manager Best Chevrolet ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12284782, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
I need you guys to send what ever information is needed so your company inquiry can be removed from my TransUnion credit report
Regards,
*** ***
We have a company the applies large number stickers on the sides of the vehicles parked on Veterans Blvd. They price hundreds of cars for us over the course of the year. They made a mistake and priced one at $18,xxx instead of the $38,xxx we had requested. It was an honest
mistake. We offered this vehicle to the customer for a discounted price of $35,to try and earn his business. He has since left negative reviews on Facebook, Google+, and now here. Unfortunately, we are not able to sell cars for $20,less than we own them for
To whom it may concern, Best Chevrolet works every day to make sure our customers leave completely satisfied. Unfortunately, from time to time communication breaks down and misunderstandings arise. In the case of *** *** our used car manager Geoff R*** had requested
that one of our sales personnel reach out to *** *** and let them know that we were not able to finalize their car deal until we had both titles for their trades and both vehicles in our possession We do apologize for the communication break down between our parties. The transaction is now completed and finalized. With the purchase of the Malibu, the customers receive two complimentary oil changes that can be redeemed at any Chevrolet LocationIf you should have any further questions please feel free to reach out to our New Car Sales Manager, Jeff E***Tell us why here
Revdex.com:
what exactly does he mean by trading in the vehicleI am no way putting up anymore money to this business due to being ripped off the first time
*** ***
Revdex.com:
At this time, I have not been contacted by Best Chevrolet regarding complaint ID
***
*** ***
At this time, I have been contacted directly by Best Chevrolet regarding complaint ID 11546491, however my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]...
[redacted]
Initial Business Response /* (1000, 5, 2015/06/08) */
When [redacted] first called to have us come look at her heat pump, we sent someone out right away and we did find a kink in the pipe, which we fixed and the unit was then running properly. We did not charge [redacted] for the call as we honored it under...
warranty.
When [redacted] called again several months later we again responded to her call, which was that she believed that her heat pump was not working well and causing her to have a large power bill.
We sent a tech out to her home and discovered that the problem was due to lack of maintenance and poor air flow over the coil because they were doing drywall sanding and renovations and the coil was very clogged with particles and debris from the renovations. We changed a sensor and cleaned the coil which needed to be done due to consumer neglect only. This was all explained to [redacted] and she proceeded to sign the no-charge invoice acknowledging that she understood
Again we did not charge [redacted] for the call which cost us several hundred dollars for our labour, fuel, and materials, even though the problem was not warranty related and was in fact due to misuse and poor upkeep by the consumer.
[redacted] got [redacted] involved in the second instance because of her large power bill and that she was provided financing for the heat pump through them.
[redacted] contacted us, [redacted], through e-mail about the issue.
After the the second service call, both [redacted] and [redacted] were happy with the diagnosis and outcome. I personally spoke with [redacted] a day or two after and asked her if there was anything else we could do to help her and she said that she was now happy and everything was good. I told her to call again if there were any further issues, and she said she would if there were any.
We have not received any calls or correspondence from [redacted] since then. When the Revdex.com letter came in the mail, it was the first indication we had that there were any new or unresolved issues with the heat pump.
Unfortunately, [redacted]'s power bill is out of our control. We have nothing to do with power rates or consumption. Heat pumps cost $** - $**/month to run, even in the winter, even if they are running all the time.
Her large power bill is not from the heat pump. It is something that she will need to pursue further with [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2015/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First I must say I didnt tell her I was happy that was untrue what I told her was I wasnt happy with the unit n ii did speak to [redacted] they sent someone out to recheck the work that annapolis valley did the unit was poorly install it had to muchfreeon in it n the senor was not working n was replaced
And cleaned out I did sign the work sheet ii have it here ...the company dudnt say how many times I call this company to complain about the unit.. ...[redacted] doesnt have annaplois valley on there web site anymore due to complaints about installation..we did do some dry wall but had it cover we cleaned it out very good some dust might have gotten in but all in all it wasnt working right ...from the first time in was installed..[redacted]
Final Consumer Response /* (4200, 22, 2015/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't know why you keep saying that this is my fault when it was your service person he put to much Freon into my heating system yes I told you that it was a bit dirty but that wasn't the problem with it. It was the Freon and the sensor that was making my heating pump not working right all I'm asking is that you take the responsibility and pay some of the hydro bill I have paid the bill and gotten another bill after it was fixed and they bill was so much smaller I'm not asking for the full amount but I feel that it was the service person who install this heating system who kept coming back to fix it and me calling and letting them know that it wasn't working right. I know that you don't want to keep going back and forth on this and you want it resolve as I do the heating pump is working great now after it got fixed and my hydro is not high so the system was defected and needed to be fixed which you did but I am the one who had the very big hydro bill due to it. It would be only fair to pay some of the bill I'm hoping that you make the right decision on this matter.
[redacted]
Final Business Response /* (4000, 27, 2015/09/10) */
On [redacted], [redacted] we installed [redacted]'s heat pump.
On [redacted], [redacted] we went to [redacted]'s home after receiving a call from her that her heat pump was not working.
We found the heat pump working but not blowing warm enough air.
We then removed all the refrigerant from her system and pressure tested the system to find a leak on the flare nut. We fixed the issue, pressure tested the system again, weighed in the heat pump refrigerant charge according to the manufacturer's specifications, and then started up the system. We verified the operation of the system.
[redacted] was not charged any money on [redacted], [redacted]. Her heat pump was working within its normal perimeters.
On [redacted], [redacted] called us again to say her heat pump was not working properly and using too much power.
We went to her house again, and this time found the indoor evaporator unit to be clogged with drywall debris and normal household dirt.
Our technician cleaned the coils for her, and the system began working properly again.
Over the past winter we had other similar model units that needed a simple sensor changed, and as [redacted] lives so far away we decided to change the sensor while we were there too, to avoid another future service call to her residence.
We have done everything we can for [redacted] with no money ever paid from her for all the service and maintenance (which is not covered under warranty) we have performed. Her system is working properly today because of the maintenance we performed for her.
We do not feel we are in anyway responsible for her high power bills as they were due to her own negligence from not keeping her indoor evaporator coil clean.
[redacted]
To whom it may concern, [redacted]s Purchased a 2006 Chevrolet Equinox with 87,471 miles on it on July, 14th 2016 for 9,925.00 plus tax, title, and license fees less her trade. Her total purchase amount financed was 12,473.19 that included the extended service contract that...
she elected to purchase and 800.00 for her trade-in. I am not sure where the 20,927.42 she states her purchase price was is coming from, but that is not accurate information. In reference to her service visits, Her Equinox was brought to our shop on four occasions not 8 or 9. On each visit, Best Chevrolet and our used car department addressed her concerns at no charge to [redacted] On Sept 20th (over a month after delivery) and at 89,593 miles (over 2000 miles) the Equinox was brought in with a concern of running rough. Best Chevrolet replaced all 6 spark plugs to address the concern. On October 16th (another month) with 90,674 miles (another 1000 miles) the vehicle returned and found that two of the spark plugs were cracked and were replace at no charge. On October 26th and 91,149 [redacted] stated that she had to jump start the vehicle. Out of good will and the previous visits, Best Chevrolet paid to replace the battery at no charge. On January 24th with 95,452 miles [redacted] returned and stated that the vehicle was overheating. Superior Protection Plan (her extended service agreement) paid to have the radiator placed to correct this problem. After the Radiator was replace we discovered that the vehicle would not shift and that it had a transmission issue. The extended service contract denied the claim stating that she should not have continued to drive the vehicle while it was overheating and she caused the transmission to burn up. Here is a brief statement from one of my service advisors whom spoke to Superior Protection Plan: “Good afternoon, she bought the vehicle in July of 2016 used. Yes, the vehicle was in the shop for a running rough concern and needed spark plugs and wires that we replaced back in October at NO charge to her. She also came back in October and we replaced the battery at NO charge to her. Normally, we do not participate after 30 days. Then she brought her vehicle back into the shop in January with an overheating concern. The vehicle was running hot because the radiator was leaking. Her extended warranty did cover to replace the radiator, however once the coolant was put into the vehicle we discovered that the vehicle would not move. Upon further diagnoses, the technician determined that the vehicle was overheated too much and the transmission fluid was cooked. She drove the vehicle beyond operating temperatures. The extended warranty would not cover the transmission replacement. The extended warranty company stated that she should not have continued to drive the vehicle in that condition. Ms. [redacted] then contacted Mr. R[redacted] (used car sales manager). He did get her into another vehicle but it had to be in the husbands name because of her low beacon score and that we could not take the equinox in on trade. Ms. [redacted] agreed and even had the equinox towed off of the property. We have done everything we could and over and beyond to assist [redacted] Thanks. There was never a previous concern with the transmission. She complained of the vehicle running rough maybe in her eyes it was a transmission problem all along but we have no diagnoses or evidence to prove that it was a transmission problem. Her extended warranty did cover the radiator but they denied coverage for the transmission repairs. In other words her warranty stated that she should not have kept driving the vehicle while it was running hot she should have had it towed in at first notice. Let me know if there are any other questions you may have that I can help with.” All of that being said, I actually spoke to her Finance Company that works directly with Superior Protection Plan. At this time, they have agreed to participate and issue a good will policy adjustment and cover the transmission for [redacted] I tried to reach out to [redacted] personally at ###-###-#### to arrange for her to get her Equinox to the dealership for repair. Unfortunately, the only number I have on file for her is disconnected. Geoff R[redacted] (Sales Manager) is also actively trying to reach [redacted]
Revdex.com:
At this time, I have not been contacted by Best Chevrolet regarding complaint ID 11151215.I tried calling them about it and they were not willing to do anything but put me through to the next person and finally promising to look into it and call me back and till...
date not even a curtsy call.
Regards,
[redacted]
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:Thereally has been no communication outside of me speaking with the service department. It has been with them...
since I purchased it except for two days. Now after knowing they sold me the car and it has electrical issues they are getting General Motors involved. The car they sold me has severe electrical issues. They have to take out my entire dash and fix all the electrical issues before replacing it with the new parts.
At this time, I have not been contacted by Best Chevrolet regarding complaint ID 11742729.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12501340, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I would like a letter of apology for the lie that Mr. Jeff and Mr. Normand gave me over the phone that they did have the exact vehicle on site, except it was brand new with zero miles AND whatever the price that Bryan gave me they would beat by $2,000.00. I do not wish to have any monetary compensation and have already purchased my vehicle from Bryan Chevrolet. As I had the agents on speaker phone, there were at least three witnesses of this conversation.
Regards,
[redacted]
To Whom it may concern, Best Chevrolet is currently working with [redacted] to resolve his vehicle concerns. As of September 17th the concern regarding the transmission shudder has been resolved to the customer’s satisfaction. As far as the concern referencing the engine noise,...
[redacted] has been in contact with our Used Car Director and has indicated that the noise was coming from the A/C Compressor. [redacted] has been invited back to the dealership for our service department to take a look at and address his concern. We are continuing to work with [redacted] and address his concerns as a customer. Returning the vehicle is not an option at this time. We appreciate and value his business as a customer and would be happy to work with him if he would elect to trade the vehicle in and select another vehicle to purchase. Sincerely, Jerry M[redacted] President Best Chevrolet ###-###-####
To whom it may concern, I will start by stating that Best Chevrolet routinely beats the other dealers in the city of New Orleans by several thousand dollars. We have been the number one volume dealer in the city every month this year except one and are the number one volume dealer the...
past six years and counting. For example, the exact standings month to date are: Best Chevrolet currently sits with 57 retail deliveries and Bryan Chevrolet sits at 19. All that being said, the vehicle and dealer in question was offering a Silverado with several thousand miles on it as a new vehicle. A vehicle that is a DRAC (service loaner) is not a new vehicle. The reason I bring this up is because the vehicle at Bryan Chevrolet is a DRAC with several thousand miles on it. We do not have the exact comparable vehicle the customer was searching for. We are not able to offer a comparable brand new Silverado at a price several thousand below the price of a comparable pre-owned, loaner, DRAC vehicle. Mr. N[redacted] is a professional salesperson and we are fortunate to have him on our team. Mr. John L[redacted]s also a senior level salesperson who was assisting as a floor manager at the time this customer was here. (Saturday evening closer to closing time.) We only have one manager on duty later in the evenings. Best Chevrolet would be happy to offer GM employee pricing to [redacted] less whatever rebates she is eligible for and to sweeten the pot we will offer $2000 dealer flex cash as well. I do apologize for the actions of Mr. L[redacted]f they did offend [redacted] She is welcome to call me personally at ###-###-#### if she would like to discuss this further. Bobby Fredritz Sales Manager Best Chevrolet ###-###-####
Good afternoon and thank you for reaching out to Best Chevrolet. Based on our records, [redacted] Lewis did not purchase a vehicle from Best Chevrolet. Therefore per Customer Protection and Privacy Laws, It is Best Chevrolet's policy to destroy and shred all personal...
customer information after 90 days. Please let us know if there is any additional information that needs to be provided. Bobby F[redacted]