M&M services

The customer was hung up on yes, she would not stop yelling at the office secretary or listenThere were other calls coming in that needed to be answered yet wouldn't holdThe windows were replaced due to the seals being bad in the insulated units causing condensation BETWEEN the glass, units were badThe condensation they are experiencing at this time is on the room side of the glass due to many circumstances...room moisture, temperature variances, window construction and moreWe replaced failed units and the current problem is not relatedWe are more than happy to look at the problem and make recommendations, sometimes customers simply need to understand that we to are busy just like they are...their problems aren't any more or less important than our current jobs but need to be addressed when we are able

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Spoke to Jon at 10:49amI am sending pictures of the newer windows in the house and going from thereIssue is no where close to being resolved yet, but we are attempting to get somewhere nowI don't care what business you are in, 3+ days for a return phone call is unacceptable and that is not going to changeRegards, [redacted] ***

I have called the customer with no answer and the second time called and left a messageAlso called Brian who had set up the appointmentThe customer was called back by our office to be sure that they were not forgottenIn the course of three days you may not get an immediate response in what is our busiest season for something that is not what qualifies as an emergency Again, we are concerned with customers complaints and finding a resolution but as everyone is aware, cannot drop everything immediately

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was not yelling and was NOT asked to hold at allI called back multiple times and there was NEVER an answerSTILL NO CALL BACK FROM TERRYOnce again was told we would receive a call and still nothingI really do not think it is that difficult to return a phone call. "We replaced failed units and the current problem is not related," That was the whole point of us calling you to begin with, so saying it's not related is completely wrong"We are more than happy to look at the problem and make recommendations," We can't even get a call back and yet you're willing to come and look at it? You spend over $for a problem that was not fixed and see how you feel
Regards,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Spoke to Jon at 10:49am. I am sending pictures of the newer windows in the house and going from there. Issue is no where close to being resolved yet, but we are attempting to get somewhere now. I don't care what business you are in, 3+ days for a return phone call is unacceptable and that is not going to change. Regards,[redacted]

The customer was hung up on yes, she would not stop yelling at the office secretary or listen. There were other calls coming in that needed to be answered yet wouldn't hold. The windows were replaced due to the seals being bad in the insulated units causing condensation BETWEEN the glass, units were...

bad. The condensation they are experiencing at this time is on the room side of the glass due to many circumstances...room moisture, temperature variances, window construction and more. We replaced failed units and the current problem is not related. We are more than happy to look at the problem and make recommendations, sometimes customers simply need to understand that we to are busy just like they are...their problems aren't any more or less important than our current jobs but need to be addressed when we are able.