MMC Contractors

October 12, 2015Dear [redacted] , Please accept this letter as my official apology for the events that created this complaint The customer does not agree with my recollection of the dates and times that I tried to follow up on the issue in question and I do apololgy for any and every inconvenience this may have caused the customerAs I stated previously, I did contact the customer and made the necessary repairs to the customer's satisfaction and I am hoping that we have now reached a resolution Thank you, Efrain C

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me only to close the complaintI WOULD NOT use, endorse, nor recommend this contractor for services in any future home repairs.I have always had open forms of communications via text, emails and/or phone callsThough I waited twice for a visit for resolution of work performed, it wasn't until an official complaint was raised that the job was completed Regards, [redacted] ***

October 5, Dear [redacted] : This is my official response to the complaint that was submitted on August 18, The customer did in fact contact me on July 20, regarding the issue with the stainOn July 22, 2015, I contacted the customer and informed him that I would come to make the necessary repairs on July 25, When I arrived on the site the customer was not available and I was unable to make the repairThe stain needed to make the repairs was inside the home.I once again reached out to the customer by phone on July 29th and again on July 30th, I left the customer a voice message, but he did not respondOn August 5, 2015, I stopped by the property and knocked on the door but the customer was not homeAugust 30th I once again called the customer and he did not respondI went to the property again and left a note, informing the customer that I had been trying to get in touch with him to resolve the repair issueI also sent him a text message, his response was that he was in North Carolina and he would be back the following SundayI was finally able to go back to the property today, October 5, and make the necessary repairs to the customer’s satisfactionEfrain C

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me only to close the complaintI WOULD NOT use, endorse, nor recommend this contractor for services in any future home repairsI have always had open forms of communications via text, emails and/or phone callsThough I waited twice for a visit for resolution of work performed, it wasn't until an official complaint was raised that the job was completed
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me only to close the complaint. I WOULD NOT use, endorse, nor recommend this contractor for services in any future home repairs.I have always had open forms of communications via text, emails and/or phone calls. Though I waited twice for a visit for resolution of work performed, it wasn't until an official complaint was raised that the job was completed.
Regards,
[redacted]

October 12, 2015
Dear [redacted], 
Please accept this letter as my official apology for the events that created this complaint.  
The customer does not agree with my recollection of the dates and times that I tried to follow up on the issue in question and I do apololgy for any and every inconvenience this may have caused the customer. 
As I stated previously, I did contact the customer and made the necessary repairs to the customer's satisfaction and I am hoping that we have now reached a resolution.  
Thank you, 
Efrain C.

October 5, 2015
Dear [redacted]:
This is my official response to the complaint that was submitted on August 18, 2015.
The customer did in fact contact me on July 20, 2015 regarding the issue with the stain. On July 22, 2015, I contacted the customer and informed him that I...

would come to make the necessary repairs on July 25, 2015. When I arrived on the site the customer was not available and I was unable to make the repair. The stain needed to make the repairs was inside the home.I once again reached out to the customer by phone on July 29th and again on July 30th, I left the customer a voice message, but he did not respond.
On August 5, 2015, I stopped by the property and knocked on the door but the customer was not home.
August 30th I once again called the customer and he did not respond. I went to the property again and left a note, informing the customer that I had been trying to get in touch with him to resolve the repair issue. I also sent him a text message, his response was that he was in North Carolina and he would be back the following Sunday.
I was finally able to go back to the property today, October 5, 2015 and make the necessary repairs to the customer’s satisfaction.
Efrain C

October 12, 2015Dear [redacted], Please accept this letter as my official apology for the events that created this complaint.  The customer does not agree with my recollection of the dates and times that I tried to follow up on the issue in question and I do apololgy for any and every inconvenience this may have caused the customer. As I stated previously, I did contact the customer and made the necessary repairs to the customer's satisfaction and I am hoping that we have now reached a resolution.  Thank you, Efrain C.

October 5, 2015Dear [redacted]:This is my official response to the complaint that was submitted on August 18, 2015.The customer did in fact contact me on July 20, 2015 regarding the issue with the stain. On July 22, 2015, I contacted the customer and informed him that I would come to make the...

necessary repairs on July 25, 2015. When I arrived on the site the customer was not available and I was unable to make the repair. The stain needed to make the repairs was inside the home.I once again reached out to the customer by phone on July 29th and again on July 30th, I left the customer a voice message, but he did not respond.On August 5, 2015, I stopped by the property and knocked on the door but the customer was not home.August 30th I once again called the customer and he did not respond. I went to the property again and left a note, informing the customer that I had been trying to get in touch with him to resolve the repair issue. I also sent him a text message, his response was that he was in North Carolina and he would be back the following Sunday.I was finally able to go back to the property today, October 5, 2015 and make the necessary repairs to the customer’s satisfaction.Efrain C