MMCO, LLC

To Whom it May Concern,Below is the last communication I have had with Mr***, at which time each of his concerns were discussed As referenced in this communication, Mr [redacted] signed several documents that disclosed the preexisting issues with the vehicle in question, including an "As-Is" sales disclosure Additionally, when Mr [redacted] first contacted us to express remorse in his purchase, we asked him whether he would like to return the vehicle for a full refund Mr [redacted] declined that offer I believe that we properly disclosed the condition of the vehicle prior to the purchase, and offered to take it back for a full refund after the purchase At this time, I sincerely believe that we have made a very appropriate effort to satisfy the customer.Thank you,Tarik S***, General Manager, [redacted] West Chester/MMCO Auto, LLCTarik S*Apr 27to***78,ThomasHello ***,I have read your email, and have subsequently reviewed this matter in further detail I don't believe that your claims of "misrepresentation" and "statements" are accurate, as it was made very clear to you that this vehicle had been in an accident, may have structural damage, and at the time of purchase was displaying a Malfunction Indicator Light, which was linked to code Pwhich could indicate a crankshaft-related issue None of this was misrepresented in any way and all of it was reviewed with you, not just verbally but in printed documentation, all of which was signed by you (including a document explaining in detail the realities of an "As Is" purchase).I believe that our sales staff in good faith represented this vehicle accurately, and that you were informed that we had not performed any diagnostic work beyond determining which malfunction code was present Furthermore, I believe that you did some research on the nature of the present code prior to purchasing the vehicle.As you know, this vehicle was priced with complete consideration of it's condition, including the fact that an undiagnosed issue was present that may be related to the crankshaft or other internal engine components This vehicle was priced in this manner to allow for significant post-purchase repairs As was explained prior to your purchase, had we decided to fully diagnose and repair this vehicle prior to placing it for sale, it would surely have been priced in a very different manner.At this point, I sincerely believe that we accurately represented the vehicle to the extent of our knowledge, and that we made it clear that we had not diagnosed things any further than what was represented I also believe that we priced the vehicle very appropriately considering it's condition, and the fact that you traveled from Virginia to inspect and purchase this vecle would imply that you felt the same way.While I do not feel under any further obligation with regard to this transaction, I will certainly review any specific request presented with factual support - although I need to be clear that I will do so with no assumption of any further action.Sincerely,Tarik S*** Tarik S*** General Manager [redacted] West Chester [redacted] Pike West Chester, PA ts***@ [redacted] Ph: ###-###-#### Fx: ###-###-####

[redacted] brought his [redacted] to our facility for repairs for the 1st time on 10/26/stating the vehicle did not have any heatThe technician diagnosed the concern to be a clogged heater core, he then replaced the heater core and testedThe vehicle was then brought back to our facility on 11/5/with the same concernThe technician reinspected the vehicle and found the heater core to have no flow again (clogged)He also found coolant flange at the back of the engine to be leaking and at that time the technician found sealant that was added to system prior to the vehicle ever being brought to us contaminating it causing the clogs to the heater coreThe technician replaced the heater core as a parts warranty, and the customer declined the replacement of the flange and the flushing of the cooling system to eliminate the contaminantswe gave the vehicle back to [redacted] after the heater core was replaced a second time and advised him on our findings The vehicle came back to our facility again for the third time with the same concernWe again replaced the heater core again but advised the customer to please replace the flange and flush the cooling systemOn this visit he agreed on the additional repairs, however we informed the customer that the sealant that was previously added by some one else may not be able to completely be removed from the systemThe vehicle was towed into the shop on 12/22/because the customer states it was overheatingThe technician examined the vehicle and found that the vehicle had released an air pocket (burped) causing the drop of coolantThe technician topped off the coolant and pressure tested system to inspect for possible leaks and non were foundThe cooling system is holding pressure and vehicle has heatNo further action is required at this timeTo summarize, the vehicle had some sort of liquid sealant added to the cooling system before it came to us in an effort to stop the leaksOnce this sealant is added it is difficult, if not impossible to completely remove it from the systemUnfortunately every time the car gets hot it will begin its process of trying to "seal " leaks, which in this case turns out to be the new heater core

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: I am rejecting this response because: MrS***'s statement that I was given an option to return vehicle for a full refund is simply ''not true."I was never offered a return from any member of [redacted] ChesterShown above is my correspondence with Tom C [redacted] and MrS***.If I was given an option to return, I would have gladly exercised it and wouldn't be using Revdex.com as complaint platform.I originally called Salesman who never returned call, then I got a survey in email which I completedNext day, I got a call from MrTom C [redacted] (Used Car Manager) regarding my dissatisfaction with purchase and there was no resolution offered during this call which made me escalate to Tarik S [redacted] (GM ***) and Owner of MMCOO Auto Group(Please see attachment)I would still love to return vehicle as it's still being repaired at Mechanicsville [redacted] with over $4k in repairsIt is not in driving condition and [redacted] Chester can coordinate its pickup Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to meI received a check of amount sales tax overcharged from them todayWould you still need a response in written? Please advise me.I really appreciated your assistance in resolving the issue.
Best Regards,
*** ***

It was a computer oversight and we will process the refund promptly

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

From: *** *** ***Date: Thu, Jan 19, at 3:PMSubject: *** *** Complaint #***To: [email protected]: ***@***.comTo whom this may concern and *** ***:I made a complaint to the BBC against MCCO located in Conshphocken, PA. Please withdrawal this complaint as per my request. We have resolved the issue with the company and are working towards a resolution. Please let me know if there are any steps I need to further take. There is no space for me to reply on the complaint page. Thank you. *** ***

From: Revdex.com of Metro Washington DC
font-family: arial, sans-serif;"><[redacted]>Date: Tue, Jul 21, 2015 at 10:29 AMSubject: Fwd: Complaint ResolutionTo: [redacted] <[redacted]>---------- Forwarded message ----------From: Keith S[redacted] <[redacted]>Date: Mon, Jul 20, 2015 at 2:58 PMSubject: Complaint ResolutionTo: [redacted]
We received a complaint which has been resolved. The reference number is [redacted]. The individual is [redacted], [redacted] [redacted], Glenside, PA 19038. I have attempted to respond from the Revdex.com website but am unable to insert the text. Attached you will find a brief description of the resolution. Please confirm receipt and closure of this issue.
 
Keith B. S[redacted]
General Manager
MMCO LLC
p) ###-###-####
f) ###-###-####
 
 
Revdex.comResponse to complaint ID [redacted] [redacted]Glenside, PA 19038In the respond to complaint form I am unable to type a response in the box.We further looked into the customer’s ** and found that the problem turned out to be an electrical issue with the ignition system giving false readings to the diagnostics computer. The car was 100% repaired at no cost to the customer and returned on Friday July 17, 2015.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: 12127612
I am rejecting this response because: Mr. S[redacted]'s statement that I was given an option to return vehicle for a full refund is simply ''not true."I was never offered a return from any member of [redacted] Chester. Shown above is my correspondence with Tom C[redacted] and Mr. S[redacted].If I was given an option to return, I would have gladly exercised it and wouldn't be using Revdex.com as complaint platform.I originally called Salesman who never returned call, then I got a survey in email which I completed. Next day, I got a call from Mr. Tom C[redacted] (Used Car Manager) regarding my dissatisfaction with purchase and there was no resolution offered during this call which made me escalate to Tarik S[redacted] (GM [redacted]) and Owner of MMCOO Auto Group. (Please see attachment). I would still love to return vehicle as it's still being repaired at Mechanicsville [redacted] with over $4k in repairs. It is not in driving condition and [redacted] Chester can coordinate its pickup.
Regards,
[redacted]

We have been in communication with the customer. The issue with the refund was that the car was financed through a bank along with the cost of the service contracts. Because of this the refund checks had to go directly to the bank holding the finance. Since that time the customer paid off the loans...

and received the credit for the service contracts from the bank by a reduced pay off amount. The customer stated he would request that this complain be removed.

To Whom it May Concern,Below is the last communication I have had with Mr. [redacted], at which time each of his concerns were discussed.  As referenced in this communication, Mr. [redacted] signed several documents that disclosed the preexisting issues with the vehicle in question, including an "As-Is"...

sales disclosure.  Additionally, when Mr. [redacted] first contacted us to express remorse in his purchase, we asked him whether he would like to return the vehicle for a full refund.  Mr. [redacted] declined that offer.  I believe that we properly disclosed the condition of the vehicle prior to the purchase, and offered to take it back for a full refund after the purchase.  At this time, I sincerely believe that we have made a very appropriate effort to satisfy the customer.Thank you,Tarik S[redacted], General Manager, [redacted] West Chester/MMCO Auto, LLCTarik S[redacted]<ts[redacted]>Apr 27to[redacted]78,ThomasHello [redacted],I have read your email, and have subsequently reviewed this matter in further detail.  I don't believe that your claims of "misrepresentation" and "false statements" are accurate, as it was made very clear to you that this vehicle had been in an accident, may have structural damage, and at the time of purchase was displaying a Malfunction Indicator Light, which was linked to code P0016 which could indicate a crankshaft-related issue.  None of this was misrepresented in any way and all of it was reviewed with you, not just verbally but in printed documentation, all of which was signed by you (including a document explaining in detail the realities of an "As Is" purchase).I believe that our sales staff in good faith represented this vehicle accurately, and that you were informed that we had not performed any diagnostic work beyond determining which malfunction code was present.  Furthermore, I believe that you did some research on the nature of the present code prior to purchasing the vehicle.As you know, this vehicle was priced with complete consideration of it's condition, including the fact that an undiagnosed issue was present that may be related to the crankshaft or other internal engine components.  This vehicle was priced in this manner to allow for significant post-purchase repairs.  As was explained prior to your purchase, had we decided to fully diagnose and repair this vehicle prior to placing it for sale, it would surely have been priced in a very different manner.At this point, I sincerely believe that we accurately represented the vehicle to the extent of our knowledge, and that we made it clear that we had not diagnosed things any further than what was represented.  I also believe that we priced the vehicle very appropriately considering it's condition, and the fact that you traveled from Virginia to inspect and purchase this vecle would imply that you felt the same way.While I do not feel under any further obligation with regard to this transaction, I will certainly review any specific request presented with factual support - although I need to be clear that I will do so with no assumption of any further action.Sincerely,Tarik S[redacted]   Tarik S[redacted]   General Manager   [redacted] West Chester   [redacted] Pike   West Chester, PA 19382   ts[redacted]   Ph:  ###-###-####   Fx:  ###-###-####

From: Revdex.com of Metro Washington DC<[redacted]>Date: Tue, Jul 21, 2015 at 10:29 AMSubject: Fwd: Complaint ResolutionTo: [redacted] <[redacted]>---------- Forwarded message ----------From: Keith S[redacted] <[redacted]>Date: Mon, Jul 20, 2015 at 2:58...

PMSubject: Complaint ResolutionTo: [redacted]We received a complaint which has been resolved. The reference number is [redacted]. The individual is [redacted], Glenside, PA 19038. I have attempted to respond from the Revdex.com website but am unable to insert the text. Attached you will find a brief description of the resolution. Please confirm receipt and closure of this issue. Keith B. S[redacted]General ManagerMMCO LLCp) ###-###-####f) ###-###-####  Revdex.comResponse to complaint ID [redacted]Glenside, PA 19038In the respond to complaint form I am unable to type a response in the box.We further looked into the customer’s ** and found that the problem turned out to be an electrical issue with the ignition system giving false readings to the diagnostics computer. The car was 100% repaired at no cost to the customer and returned on Friday July 17, 2015.

This is a PSA. If you value your time, money, and your vehicle, DO NOT let this dealership touch it!
I apologize for the length of this review, but this company has done A LOT to deserve this rating. Let me just summarize by saying: 3 times this service department has touched my brand new car, and 3 times they have damaged it.
I am a hard working blue collar american, and this S5 that I purchased is the first new vehicle that I have ever owned. I did not make this buying decision lightly, I did a lot of research into what brand to buy and what dealership to purchase from. I wish I would have had this warning before buying from A[redacted] of West Chester.
I had the intention of buying this car and babying it, keeping it parked covered in the garage for many, many years, but after all that has happened I can barely stand to look at it.
Let me start by saying that the sales team at the dealership was fantastic. That being said, unfortunately, every new car has to go through the shop before it is sold, and I am thoroughly convinced that there is not a single person in this service department who cares about the well being of your vehicle.
Unfortunately, when I picked my new car up, I decided to trust the dealership and did not look the car over as thoroughly as I should have. 3 weeks after the sale, as I was washing the car for the first time, I found the damage the dealership's shop had done to my vehicle. Up under the body moldings on all 4 corners of the car, the rocker panels were crushed and paint was missing. Almost 10 years of my blue collar work experience included being a technician at a T[redacted] dealership, and I could immediately tell that a carelessly placed lift had caused this damage. At this point, I wasn't too upset. I understand that mistakes happen, and I contacted the dealership about having repairs made.
The dealership was willing to take the car and make repairs to it. I dropped it off and picked up a rental, assuming they would fix it in house, or maybe next door at B[redacted] C[redacted] Works who have a great reputation. I was informed they would actually be taking the car to King of Prussia for repairs. This was the first time I started to feel uneasy. I don't like anyone else driving my car, not even my husband. If anyone is going to wear out my clutch it's going to me me! :)
The next day I called the dealer and told them I would prefer to pick the car up directly from the body shop, as I did not want 50 miles put on the car by someone else (my first new car only had about 350 miles on it at this point!). The service writer I spoke with gave me a HUGE attitude at this request, I'm still not sure why. But I found out at this time that the car had actually been taken to F[redacted] Auto body in Prospect Park, a long way from King of Prussia.
I went to Prospect Park to pick up the car, and the first thing I saw was new damage to the right front rim where someone had clearly ran it into a curb. The body shop checked their photos and confirmed the damage had been there when the car was dropped off. Twice now the dealership had touched my car, and twice they had damaged it.
Upon further inspection of the car, the body work that had been done was TERRIBLE. There was dirt in the paint from the front of the car to the back, the paint lines were uneven, there was overspray in the door jambs, I could see all of the places they had pried my body moldings, and the moldings were not sticking properly. A 3 year old could have done a better job in my back yard.
I contacted the service manager after this, and he offered to send someone to replace the damaged rim, and to flat bed the car back to the body shop to try again with the body work. I requested to have a body shop that knew how to do body work do the job this time, but he insisted on taking it back to F[redacted].
So they sent a kid to my house to replace the damaged rim. We'll refer to him as "the human torque stick". He had no idea what my rim was supposed to be torqued to (80-120 ft/lbs he told me), and did not even bring a torque stick to properly install the rim, insisting that he had "replaced 2-300 wheels on the side of the road, and knows what the proper torque feels like". Well, the correct torque for my rims is about 90 lb/ft, and he had them torqued over 200. In either case, I noticed before he left that the "new" rim had damage to it as well, which was not acceptable.
They came a couple of days later with the flat bed to try the body repairs again, and replace the rim the second time. They had the car about a week this time.
When the flatbed driver brought the car back to me after these repairs, the first thing I noticed was the shiny new ding on the drivers door! Someone had carelessly opened my door into something. The paint job itself does look much better after the second attempt, however, the pry marks are still there on my body moldings, they still are not sticking correctly, and there are new scratches in the clear coat on the passenger side.
At this point I am just in disbelief. I don't understand how anyone can be this incompetent. There is a complete lack of caring for customer's property at this dealership, and they clearly only employ hacks in the service department.
I did finally take the car to a real body shop for an estimate on proper repairs to the car, and was able to get the GM to agree to cover the cost of these repairs.
However, he was not willing to give a penny more than that estimate. I will be left with the scratches on the passenger side which were not included, a loss of almost 2 months of my time dealing with these people, boatloads of stress and aggravation, lost shifts at work worth quite a bit of money, all of the time spent without the car while still making payments on it, etc, etc. At this point the car barely has 500 miles on it!
I did try contacting A[redacted] of America to help me with this mess, they informed me that they only care about manufacturer defects, and all they will do if a dealership damages your vehicle is recommend to the dealer the action they should take.
This dealership has absolutely no care for the value of it's customer's time or convenience. Do yourself a favor, also tell all of your friends, and take your car ANYWHERE but here. Or better yet, BMW is talking about making their M series AWD. I'm sure they treat their customers with much more respect than this A[redacted] dealer - I think anyone would!
If you're actually still reading at this point, thanks for hanging in! Please feel free to PM me, I have pictures and records of everything that has happened. Unfortunately nothing I have written here is even slightly exaggerated. Anyway, I hope this rant helps at least someone out there! Thanks for reading.
Melissa

[redacted] brought his 2004 [redacted] to our facility for repairs for the 1st time on 10/26/2016 stating the vehicle did not have any heat. The technician diagnosed the concern to be a clogged heater core, he then replaced the heater core and tested. The vehicle was then brought back to our facility on...

11/5/2016 with the same concern. The technician reinspected the vehicle and found the heater core to have no flow again (clogged). He also found coolant flange at the back of the engine to be leaking and at that time the technician found sealant that was added to system prior to the vehicle ever being brought to us contaminating it causing the clogs to the heater core. The technician replaced the heater core as a parts warranty, and the customer declined the replacement of the flange and the flushing of the cooling system to eliminate the contaminants. we gave the vehicle back to [redacted] after the heater core was replaced a second time and advised him on our findings.  The vehicle came back to our facility again for the third time with the same concern. We again replaced the heater core again but advised the customer to please replace the flange and flush the cooling system. On this visit he agreed on the additional repairs, however we informed the customer that the sealant that was previously added by some one else may not be able to completely be removed from the system. The vehicle was towed into the shop on 12/22/2016 because the customer states it was overheating. The technician examined the vehicle and found that the vehicle had released an air pocket (burped) causing the drop of coolant. The technician topped off the coolant and pressure tested system to inspect for possible leaks and non were found. The cooling system is holding pressure and vehicle has heat. No further action is required at this time. To summarize, the vehicle had some sort of liquid sealant added to the cooling system before it came to us in an effort to stop the leaks. Once this sealant is added it is difficult, if not impossible to completely remove it from the system. Unfortunately every time the car gets hot it will begin its process of trying to "seal " leaks, which in this case turns out to be the new heater core.