MMP Building, Remodeling and Restoration

Hello ***,I just left you a message and sending you email as well .We received a letter notifying us about received complaint from Michael ***.I wanted to address all bullet points in the complaint: All the workfor Michael was completed on 20th of MayWe started this contract onthe 9th and it
was under two weeks to complete.Michael indicated that new tub wasn't holding water in mid of lastweek which was adjusted on Friday of last week.As part of the contract we were remodeling bathrooms where we hadplacement of the tile, tub, shower doors and shower pan. No plumbingor any other items were part of the original contract as not requestedby customer, After beginning of the work it was discovered that onebathroom with tub has issues with how prior tile was installed whereit was attached to drywall directly, so we notified Michael priorreplacing drywall and installing extra baker boards about extra workthat was neededAfter removing of shower stall it was discovered thatit had code issues as well as drain issuesWe notified Michael aswellHe understood and we sent him document with extra items thatwere required in order to properly finish his shower.He agreed and weproceededAs a curtsy we painted walls in some areas, even though ourcontract stated that it's not included and we did it for free.Please see pictures of completed work: