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MNET Reviews (2)

Email response:I spoke with the complainant (*** ***) and we talked at length regarding the details she described in her complaint.She provided me with a detailed account of the problems she had with securing transportation for her mother’s medical appointments and her frustrations with both
MTM and the providers. Afterwards, I explained to her what steps we had in response to this complaint: Regarding the missed appointment on 8/4, it was determined that the transportation provider (Southdale Transportation) had failed to follow standard protocol when it was known by the driver that he was going to be unable to pick up *** ***, and did not communicate this issue to anyone at Southdale Transportation nor MTMThe driver has since been placed under suspension by the transportation company that was assigned to this trip. In addition, the transportation provider was placed on a performance improvement plan that will require them to monitor their drivers conduct and assure that they meet certain levels of performance over the next days, in order to keep their contract with MTM. Regarding the missed trip on the 23rd, it was determined that while the driver arrived at the pipoint in advance of the scheduled appointment time, he was anticipated to have been arriving minutes earlier than he did as that extra time would have been necessary to enable Laura’s mother to get to her appointment on timeThere is also some question about the procedures that were followed by the nursing home, with regard to how they responded to the driver’s delayed arrival. I also formally apologized on behalf of MNET/MTM for the conduct of our contracted providersI provided her with my direct contact information and encouraged her to reach out to me, directly, if she experiences any further problems with her mother’s transportation. By all accounts, she appears to have been satisfied with my response to her concerns. Sincerely; Davin *** Director of Operations, MNET/MTM, Incph###-###-#### | toll free###-###-#### (Ext***)| fax###-###-#### *** *** *** *** *** *** Mendota Heights MN www.mtm-inc.net | d***@mtm-inc.net

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

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Address: 218 West Okmulgee, Muskogee, Oklahoma, United States, 74401

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