To whom it may concern,After further review there was an error on our company's partThere were calls placed to the complainants numberAfter the second one, the complainant spoke to a supervisor, which complainant's number was removed immediately and per the request no further calls were madeWe do apologize for any inconvenience caused as for sometimes it does take up to 24hrs for a number to removed from the systemIf there is anything else that can done to further resolve this complaint please feel free to contact myself directly at [redacted] Ext ***Sincerely,Michael [redacted] S [redacted] ***MNS & Associates LLC
To whom it may concernWe are a third party, therefore we do not own the debtNor have we claimed to own the debt A letter of placement from our client had been provided to the consumerWe also have not reported anything to the credit reporting agencies, so there is nothing for us to removeWe have honored Ms***'s request to cease any and all efforts to contact her or collect any alleged debts. We strive to be in compliance with the law and work diligently to ensure our agency makes every attempt to resolve any and all complaints received by a consumer I trust this satisfies the request and expectations of our company, but I will be available any time at *** *** ***. Regards, *** *** M.N.S& Associates LLC
To whom it may concern, At this time we believe that this should not be a complaintIt is within the scope of the law to contact a relative for location information, which our office had doneAs per the complainants request, her information was immediately removed from our system*** had
not included the information on this file, but since she is related, her name and number would've come up during skip tracing. Sincerely, MNS & Associates LLC
To whom it may concern, We are more than happy to work with Ms*** to answer any questions on this matterWe are attempting to obtain the documents that were requestedIt does take a longer time period due to the documents are coming from another clientI would strongly recommend Ms*** contact our office at *** *** ***This will be the easiest way to properly assist Ms***Thank You M.N.SAssociates LLC
To whom it may concern,After further review there was an error on our company's part. There were 2 calls placed to the complainants number. After the second one, the complainant spoke to a supervisor, which complainant's number was removed immediately and per the request no further calls were...
made. We do apologize for any inconvenience caused as for sometimes it does take up to 24hrs for a number to removed from the system. If there is anything else that can done to further resolve this complaint please feel free to contact myself directly at [redacted] Ext [redacted]Sincerely,Michael * S[redacted]MNS & Associates LLC
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. The company is required to provide written proof of their ownership of any alleged debt. They have exceeded the time frame allowed and therefore violated the fair credit collection practices act by not providing said proof of alleged debt as they have indicated through this process they would. If they have reported negative information to the credit bureaus regarding this debt they claim to own I request, as is my protected right under the fair credit collection practices act, they remove said references and they cease and desist any further efforts to contact me and collect on this alleged debt. Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID 10414895, and find that this resolution is satisfactory to me. I will reopen this complaint if they contact me again. I also want to note that to date I have received no written documentation from them supporting their claims. Regards, [redacted]
Good Morning, In response to the alleged complaint by Mr. [redacted] MNS Associates LLC has completed an internal investigation and have found MNS Associates has done nothing outside the parameters of the FDCPA. On the 16th of March a MNS agent placed a call to [redacted] in hopes of reaching...
a consumer named [redacted] whos last name will be left out of this response for her privacy. At this point in time the agent has no way of knowing that this is not [redacted]'s contact number. The call was not answered and the voicemail does not identify [redacted] so the MNS agent left a message regarding [redacted]. Their was no response from [redacted] at this time. Its very common for people to call in after receiving a message and inform us this is not the correct number and our agents document this info and no additional calls are placed. On March 18th at 11:16 AM we still had not heard back from [redacted]. The MNS agent placed a follow up call to [redacted] in hopes to reach [redacted], the agent left a second and final voicemail regarding [redacted]. At this point our office had completed its attempt to contact [redacted]. At 4:19 PM a MNS Manager checked the email for [email protected] we received a email from [redacted] please see the attached document. This entire situation could have been avoided after Mr. [redacted] first received a call on March 16th. All that needed to be done was a short phone call informing our agent that someone has dialed the incorrect number. Rather than do that Mr. [redacted] felt the need to send us a aggressively worded email and file a complaint with the Revdex.com. A simple wrong number dial by our agent has lead to this and its unfortunate this is the result. At this point our office has ceased all contact with the alleged complainant and would ask he do the same. Thank you. Phil T[redacted]ComplianceDirector MNS Associates LLC
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I do not believe this is resolved nor should it be removed from their profile for being invalid. They did not offer all of the information I requested. To date I have not received their "chain of title" as indicated would be mailed after I confirmed my mailing address. They have also not provided any other written verification of their ownership of debt they are claiming I owe. According to the Consumer Financial Protection Bureau: Any debt collector who contacts you claiming you owe payment on a
debt is required by law to tell you certain information about the debt.
That information must include:The name of the creditor, The amount owed ,How you can dispute the debt or seek verification of the debt, If the debt collector doesn't provide that information in the first
contact with you, it is required to send you a written notice including
that information within five days after contacting you. Regards, [redacted]
At this time we feel this
complaint is not valid. Our company offered all information that was requested
by Ms. [redacted]. We acknowledge that the sale of this account between
multiple clients can be confusing to consumers such as Ms. [redacted]. If this
account was previously resolved all that would be needed is written
documentation stating such. However all information provided from M.N.S. &
Associates LLC is complete, accurate and intended to help Ms. [redacted]. We
request this be removed from our profile, due to the complaint being invalid. Sincerely M.N.S. Associates LLC
MNS Associates does not have any File Cases against me, because I do not owe any debts to them. Not to mention, I confirmed that they do not have files from any clients, in regards to my information.They are just trying to collect money, that is not necessary nor owed.I do not have any missed calls nor voicemails from them.As stated, I ask that they cease all contact with me, and are not allowed to reach out to any of my contacts, family members, or people that I know.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is acceptable to me, so long as they cease all contact.
Regards,
[redacted]
Good Morning, In regards to the alleged complaint filed against MNS Associates LLC we have investigated and identified multiple errors in the statement made by the individual who filed the complaint it is stated that our office has not called her to inform her of the situation. Our office has phone...
records showing we left a voicemail for the consumer requesting a return call which she has yet to return. Our office only had intentions of reaching the consumer any contact that was made with family or others was strictly to inquire about location information. Per the request of the individual we will cease communication and will return the file to the client.
Private student loans are dischargeable in bankruptcy. They were calling to collect on a private student loan Of which I have never received notification in writing by mail or any other previous calls for collection. All of my federal student loans are currently managed by fed loan servicing....
To clarify, my resolution will be for them to provide written proof
of their ownership of my debt with accompanying documentation
validating the debt. The includes, but is not limited to payment
history and history of contact by phone and mail by the original
creditor ([redacted]) and any other "owner" of this "debt".
To whom it may concern,After further review there was an error on our company's partThere were calls placed to the complainants numberAfter the second one, the complainant spoke to a supervisor, which complainant's number was removed immediately and per the request no further calls were madeWe do apologize for any inconvenience caused as for sometimes it does take up to 24hrs for a number to removed from the systemIf there is anything else that can done to further resolve this complaint please feel free to contact myself directly at [redacted] Ext ***Sincerely,Michael [redacted] S [redacted] ***MNS & Associates LLC
To whom it may concernWe are a third party, therefore we do not own the debtNor have we claimed to own the debt A letter of placement from our client had been provided to the consumerWe also have not reported anything to the credit reporting agencies, so there is nothing for us to removeWe have honored Ms***'s request to cease any and all efforts to contact her or collect any alleged debts. We strive to be in compliance with the law and work diligently to ensure our agency makes every attempt to resolve any and all complaints received by a consumer I trust this satisfies the request and expectations of our company, but I will be available any time at *** *** ***. Regards, *** *** M.N.S& Associates LLC
To whom it may concern, At this time we believe that this should not be a complaintIt is within the scope of the law to contact a relative for location information, which our office had doneAs per the complainants request, her information was immediately removed from our system*** had
not included the information on this file, but since she is related, her name and number would've come up during skip tracing. Sincerely, MNS & Associates LLC
To whom it may concern, We are more than happy to work with Ms*** to answer any questions on this matterWe are attempting to obtain the documents that were requestedIt does take a longer time period due to the documents are coming from another clientI would strongly recommend Ms*** contact our office at *** *** ***This will be the easiest way to properly assist Ms***Thank You M.N.SAssociates LLC
To whom it may concern,After further review there was an error on our company's part. There were 2 calls placed to the complainants number. After the second one, the complainant spoke to a supervisor, which complainant's number was removed immediately and per the request no further calls were...
made. We do apologize for any inconvenience caused as for sometimes it does take up to 24hrs for a number to removed from the system. If there is anything else that can done to further resolve this complaint please feel free to contact myself directly at [redacted] Ext [redacted]Sincerely,Michael * S[redacted]MNS & Associates LLC
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. The company is required to provide written proof of their ownership of any alleged debt. They have exceeded the time frame allowed and therefore violated the fair credit collection practices act by not providing said proof of alleged debt as they have indicated through this process they would. If they have reported negative information to the credit bureaus regarding this debt they claim to own I request, as is my protected right under the fair credit collection practices act, they remove said references and they cease and desist any further efforts to contact me and collect on this alleged debt. Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID 10414895, and find that this resolution is satisfactory to me. I will reopen this complaint if they contact me again. I also want to note that to date I have received no written documentation from them supporting their claims. Regards, [redacted]
Good Morning, In response to the alleged complaint by Mr. [redacted] MNS Associates LLC has completed an internal investigation and have found MNS Associates has done nothing outside the parameters of the FDCPA. On the 16th of March a MNS agent placed a call to [redacted] in hopes of reaching...
a consumer named [redacted] whos last name will be left out of this response for her privacy. At this point in time the agent has no way of knowing that this is not [redacted]'s contact number. The call was not answered and the voicemail does not identify [redacted] so the MNS agent left a message regarding [redacted]. Their was no response from [redacted] at this time. Its very common for people to call in after receiving a message and inform us this is not the correct number and our agents document this info and no additional calls are placed. On March 18th at 11:16 AM we still had not heard back from [redacted]. The MNS agent placed a follow up call to [redacted] in hopes to reach [redacted], the agent left a second and final voicemail regarding [redacted]. At this point our office had completed its attempt to contact [redacted]. At 4:19 PM a MNS Manager checked the email for [email protected] we received a email from [redacted] please see the attached document. This entire situation could have been avoided after Mr. [redacted] first received a call on March 16th. All that needed to be done was a short phone call informing our agent that someone has dialed the incorrect number. Rather than do that Mr. [redacted] felt the need to send us a aggressively worded email and file a complaint with the Revdex.com. A simple wrong number dial by our agent has lead to this and its unfortunate this is the result. At this point our office has ceased all contact with the alleged complainant and would ask he do the same. Thank you. Phil T[redacted]ComplianceDirector MNS Associates LLC
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I do not believe this is resolved nor should it be removed from their profile for being invalid. They did not offer all of the information I requested. To date I have not received their "chain of title" as indicated would be mailed after I confirmed my mailing address. They have also not provided any other written verification of their ownership of debt they are claiming I owe. According to the Consumer Financial Protection Bureau: Any debt collector who contacts you claiming you owe payment on a
debt is required by law to tell you certain information about the debt.
That information must include:The name of the creditor, The amount owed ,How you can dispute the debt or seek verification of the debt, If the debt collector doesn't provide that information in the first
contact with you, it is required to send you a written notice including
that information within five days after contacting you. Regards, [redacted]
At this time we feel this
complaint is not valid. Our company offered all information that was requested
by Ms. [redacted]. We acknowledge that the sale of this account between
multiple clients can be confusing to consumers such as Ms. [redacted]. If this
account was previously resolved all that would be needed is written
documentation stating such. However all information provided from M.N.S. &
Associates LLC is complete, accurate and intended to help Ms. [redacted]. We
request this be removed from our profile, due to the complaint being invalid. Sincerely M.N.S. Associates LLC
MNS Associates does not have any File Cases against me, because I do not owe any debts to them. Not to mention, I confirmed that they do not have files from any clients, in regards to my information.They are just trying to collect money, that is not necessary nor owed.I do not have any missed calls nor voicemails from them.As stated, I ask that they cease all contact with me, and are not allowed to reach out to any of my contacts, family members, or people that I know.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is acceptable to me, so long as they cease all contact.
Regards,
[redacted]
Good Morning, In regards to the alleged complaint filed against MNS Associates LLC we have investigated and identified multiple errors in the statement made by the individual who filed the complaint it is stated that our office has not called her to inform her of the situation. Our office has phone...
records showing we left a voicemail for the consumer requesting a return call which she has yet to return. Our office only had intentions of reaching the consumer any contact that was made with family or others was strictly to inquire about location information. Per the request of the individual we will cease communication and will return the file to the client.
Private student loans are dischargeable in bankruptcy. They were calling to collect on a private student loan Of which I have never received notification in writing by mail or any other previous calls for collection. All of my federal student loans are currently managed by fed loan servicing....
To clarify, my resolution will be for them to provide written proof
of their ownership of my debt with accompanying documentation
validating the debt. The includes, but is not limited to payment
history and history of contact by phone and mail by the original
creditor ([redacted]) and any other "owner" of this "debt".