Mo Gear

Hi I am responding to a complaint about a worn pair of timberland boots that were purchased approximately to months agoCustomer stated that the boots squeak when she walksBecause of the length of time that has passed I informed the customer that if she sent the boots back to the timberland cothey would check them for a defect and replace them for her at no chargeThe store policy for returns which is post right above the check out counter states that there are no cash refunds and that exchanges be made with in daysNo exchanges on worn or sale merchandiseI no longer have the same boot in my store, but timberland might be able to get it or a comparable replacement for the customerThank you for giving me a chance explain my side of the complaintTodd L [redacted] owner of MoGearSent from my iPhone

Hi I am responding to a complaint about a worn pair of timberland boots that were purchased approximately 6 to 7 months ago. Customer stated that the boots squeak when she walks. Because of the length of time that has passed I informed the customer that if she sent the boots back to the timberland...

co. they would check them for a defect and replace them for her at no charge. The store policy for returns which is post right above the check out counter states that there are no cash refunds and that exchanges be made with in 7 days. No exchanges on worn or sale merchandise. I no longer have the same boot in my store, but timberland might be able to get it or a comparable replacement for the customer. Thank you for giving me a chance explain my side of the complaint. Todd L[redacted] owner of MoGearSent from my iPhone

border-left-color: rgb(204, 204, 204);">Hi I am responding to a complaint about a worn pair of timberland boots that were purchased approximately 6 to 7 months ago. Customer stated that the boots squeak when she walks. Because of the length of time that has passed I informed the customer that if she sent the boots back to the timberland co. they would check them for a defect and replace them for her at no charge. The store policy for returns which is post right above the check out counter states that there are no cash refunds and that exchanges be made with in 7 days. No exchanges on worn or sale merchandise. I no longer have the same boot in my store, but timberland might be able to get it or a comparable replacement for the customer. Thank you for giving me a chance explain my side of the complaint. Todd L[redacted] owner of MoGearSent from my iPhone

Review: I purchased a pair of boots and the boots squeak when I walk. I have not wore them yet. However, he refused to take them back. I told him that I can retrieve receipt from my credit card bill and he told me to contact timberline company. He refuse to exchange the shoes and was rude. I didn't want my money back only wanted him to exchange the boots for another pair.Desired Settlement: I would like the owner to exchange my shoes for another pair.

Business

Response:

Hi I am responding to a complaint about a worn pair of timberland boots that were purchased approximately 6 to 7 months ago. Customer stated that the boots squeak when she walks. Because of the length of time that has passed I informed the customer that if she sent the boots back to the timberland co. they would check them for a defect and replace them for her at no charge. The store policy for returns which is post right above the check out counter states that there are no cash refunds and that exchanges be made with in 7 days. No exchanges on worn or sale merchandise. I no longer have the same boot in my store, but timberland might be able to get it or a comparable replacement for the customer. Thank you for giving me a chance explain my side of the complaint. Todd L[redacted] owner of MoGearSent from my iPhone