Mo Wilson Properties Reviews (%countItem)
Mo Wilson Properties Rating
Address: 13496 Minnieville Road, Woodbridge, Virginia, United States, 22192
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This complaint is against Mo Wilson Properties. Mo Wilson was my landlord from February 2017 to February 2020. I rented a property from them, ***. Stafford VA ***, for $1700 a month. Upon signing the lease, I gave them a $500 pet deposit for my dog, $1700 rental deposit and $1700 first month’s rent and I always paid them throughout the entire lease. I was informed on December 30, 2019 that the owner wanted to sell the property and I needed to be out by March 31, 2020. I moved out February 28th, 2020.
I am thoroughly disgusted with the treatment after I lived there for 3 years, left it clean and used my dog as an excuse when they approved a dog to live there. Due to the fact that I believe this is completely unethical behavior by Mo Wilson Properties, I want in this complaint to also request the $500 dog deposit back. I would like a refund in the total of f $1700 from Mo Wilson Properties due to their shady business practices.
V/R
***, Stafford VA
13 May 2020
Dear ***, Dispute Resolution
Analyst,As a property management company, we
have a due diligence to the owner to care for the properties listed under our
management. We undertake that duty with
the utmost professionalism while balancing the needs and care of our
tenants. We understand tenants will be
upset when charged for damages against their security deposit, so it is with great
reluctance that we do so. We want all our
clients and customers to be 100% satisfied and we strive for the highest
obtainable service. Unfortunately, there
are times when we are forced to make tough decisions, i.e., to charge tenants
for damages. We do so only after careful
consideration because we know if a tenant has a legitimate reason to dispute a
deposit charge, they have the recourse to sue.
In our 30 years of being in the property management business, we are
highly experienced at discerning appropriate, legitimate charges and well
prepared to defend these kinds of charges if needed.
We have reviewed ***’s complaint
and acknowledge she is disgruntled because we charged her security deposit for
damages. We have provided a few of the move
out inspection photos as an attachment to this letter. In response to her complaint, a pet
deposit for an authorized pet is designed to be an owner’s recourse against pet
damage. It was well within the right of
this homeowner to charge *** for appropriate pet damage because she failed to
have the carpets deflea and detick service completed, the carpets deodorized, there
was floor damage, and the house smelled strongly of dog, especially in the
basement. The owner had to pay to have
the house thoroughly cleaned and the carpets replaced just to improve the
smell. The $500 pet deposit did not
cover the full expense. In response to her move out, *** was
informed Dec 30, 2019 that the homeowner was selling the property and would not
be renewing the lease. She was provided
several months to prepare as the expiration date of her lease was March 31,
2020. She had the right as a leaseholder
to stay through the entirety of her leasing period. She was afforded the flexibility to leave at
the end of February since it suited her needs but certainly, she could have
stayed in the property through March 31st if she had chosen to do
so. In March, we discussed ***’s dispute and
decided at that time to return an additional $300 of the initial charges back
to her along with the $200 deposit that was returned to her initially. Please refer to the photos attached and the
email exchange she submitted. We have reviewed her inspections, discussed
her complaint with the homeowner and the homeowner agreed with us. We stand by the charges. Respectfully,Mo and *** Wilson,Mo Wilson Properties, Inc