Initial Business Response / [redacted] (1000, 5, 2014/05/23) */ Contact Name and Title: [redacted] ACM Contact Phone: ***-***- [redacted] Contact Email: [redacted] @douglasemmett.com In response to your concerns regarding our Laundry facilities. [redacted] is a 3rd party vendor thus... stated on washing machines in all laundry facilities there is a phone number that you can address any reimbursements costs/repairs needed. If a laundry facility is not working correctly near your building please do not hesitate to use another one as we do have 9 other on property, as we will work diligently to fix the one near your apartment. If the vendor is not notified by yourself or don't contact the office nothing will get taken care of, with that being said your feedback is important to us in order to get anything fixed. If you call the vendor and they are not responding please call residents services and ask to speak to a manager. We will contact the person above the area supervisor to ensure this gets taken care of. If you contact maintenance for repair on the washing machines over the weekend, they will not come out as they are owned and managed by the 3rd party vendor - they are responsible for maintenance on all washers/dryers. Maintenance will come out to your apartment if there is anything that needs to be fixed in the apartment only. We do value your tenancy here and want you make sure you are not losing money at the laundry facilities here on property. Please do not hesitate to email or call me if there is anything you need.
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*** Dear ***, We met with the resident and the situation has been resolvedThank you, -- Jodie L.KSakai (S) Community Manager Moanalua Hillside Apartments Ala Kapuna Street #Honolulu, HI (T) 808.839-(F) [email protected]
Problem: On July 24, Oahu was hit by tropical storm ***Moanalua Hillside Apartments had hired a general contractor, Unlimited Construction Inc, to construct temporary parking lots throughout the property months prior to the stormThe temporary parking lot
construction required that inlet protection devices be put into the storm drains along *** ***The contractor that Moanalua Hillside Apartments hired completed the temporary parking lot in June, but chose to leave the inlet protection devices in the storm drains long after the parking lot completion, and even left them in the storm drains after a tropical storm warning had been posted for the islandDue to the inlet protection devices being left in the storm drain, the drainage was blocked on the street and my car was flooded with over gallons of waterMy car no longer works and I do not have transportation to my jobMoanalua Hillside Apartments did not do the necessary storm preparations and hold their hired contractor accountable for completing post-construction cleanup.TranslateDesired Resolution / OutcomeDesired Resolution: RefundRefundselectDesired Outcome: I want to be reimbursed for the value of my car, $My car does not have comprehensive coverage on itThe repairs will cost more than the value of my car
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*** *** ***Hi ***,We are evaluating a possible rent concession for the resident after the parking project has been
completed.The property was built in and the utilities are master meteredTo install an individual meter for each unit would not be feasible. Please let me know if you have any questions.Thank you,-- Jodie *** S*** ***Community ManagerMoanalua Hillside Apartments*** *** *** *** ***
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I want Moanalua Hillside Apartments to locate my missing paperwork (by contacting their former employee *** if they need to) and renew my lease at the $per month rate that I was already approved forI want the office to do an accurate calculation of my income and not inflate my numbers to make me ineligibleI want the office to acknowledge that I am a member of the military reserve and that the paystubs from the army national guard need to be calculated accuratelyWe shredded the original paperwork submission in errorSince then *** *** has resubmitted copies of the original paperwork and we are currently processing the re-certification following the appropriate guidelines for the affordable programWe acknowledge that *** *** is a member of the military reserve
Initial Business Response /* (1000, 5, 2014/05/23) */
Contact Name and Title: [redacted] ACM
Contact Phone: [redacted]-[redacted]-[redacted]
Contact Email: [redacted]@douglasemmett.com
In response to your concerns regarding our Laundry facilities. [redacted] is a 3rd party vendor thus...
stated on washing machines in all laundry facilities there is a phone number that you can address any reimbursements costs/repairs needed. If a laundry facility is not working correctly near your building please do not hesitate to use another one as we do have 9 other on property, as we will work diligently to fix the one near your apartment. If the vendor is not notified by yourself or don't contact the office nothing will get taken care of, with that being said your feedback is important to us in order to get anything fixed. If you call the vendor and they are not responding please call residents services and ask to speak to a manager. We will contact the person above the area supervisor to ensure this gets taken care of. If you contact maintenance for repair on the washing machines over the weekend, they will not come out as they are owned and managed by the 3rd party vendor - they are responsible for maintenance on all washers/dryers. Maintenance will come out to your apartment if there is anything that needs to be fixed in the apartment only. We do value your tenancy here and want you make sure you are not losing money at the laundry facilities here on property. Please do not hesitate to email or call me if there is anything you need.
Initial Business Response / [redacted] (1000, 5, 2014/05/23) */ Contact Name and Title: [redacted] ACM Contact Phone: ***-***- [redacted] Contact Email: [redacted] @douglasemmett.com In response to your concerns regarding our Laundry facilities. [redacted] is a 3rd party vendor thus... stated on washing machines in all laundry facilities there is a phone number that you can address any reimbursements costs/repairs needed. If a laundry facility is not working correctly near your building please do not hesitate to use another one as we do have 9 other on property, as we will work diligently to fix the one near your apartment. If the vendor is not notified by yourself or don't contact the office nothing will get taken care of, with that being said your feedback is important to us in order to get anything fixed. If you call the vendor and they are not responding please call residents services and ask to speak to a manager. We will contact the person above the area supervisor to ensure this gets taken care of. If you contact maintenance for repair on the washing machines over the weekend, they will not come out as they are owned and managed by the 3rd party vendor - they are responsible for maintenance on all washers/dryers. Maintenance will come out to your apartment if there is anything that needs to be fixed in the apartment only. We do value your tenancy here and want you make sure you are not losing money at the laundry facilities here on property. Please do not hesitate to email or call me if there is anything you need.
*** *** *** ***
*** *** *** *** *** *** **
*** *** *** ***
*** *** *** ***
*** *** *** ***
*** Dear ***, We met with the resident and the situation has been resolvedThank you, -- Jodie L.KSakai (S) Community Manager Moanalua Hillside Apartments Ala Kapuna Street #Honolulu, HI (T) 808.839-(F) [email protected]
Problem: On July 24, Oahu was hit by tropical storm ***Moanalua Hillside Apartments had hired a general contractor, Unlimited Construction Inc, to construct temporary parking lots throughout the property months prior to the stormThe temporary parking lot
construction required that inlet protection devices be put into the storm drains along *** ***The contractor that Moanalua Hillside Apartments hired completed the temporary parking lot in June, but chose to leave the inlet protection devices in the storm drains long after the parking lot completion, and even left them in the storm drains after a tropical storm warning had been posted for the islandDue to the inlet protection devices being left in the storm drain, the drainage was blocked on the street and my car was flooded with over gallons of waterMy car no longer works and I do not have transportation to my jobMoanalua Hillside Apartments did not do the necessary storm preparations and hold their hired contractor accountable for completing post-construction cleanup.TranslateDesired Resolution / OutcomeDesired Resolution: RefundRefundselectDesired Outcome: I want to be reimbursed for the value of my car, $My car does not have comprehensive coverage on itThe repairs will cost more than the value of my car
*** *** *** ***
*** *** *** *** *** *** **
*** *** *** ***
*** *** ***Hi ***,We are evaluating a possible rent concession for the resident after the parking project has been
completed.The property was built in and the utilities are master meteredTo install an individual meter for each unit would not be feasible. Please let me know if you have any questions.Thank you,-- Jodie *** S*** ***Community ManagerMoanalua Hillside Apartments*** *** *** *** ***
*** ** ***
*** *** *** ***
***
***
I want Moanalua Hillside Apartments to locate my missing paperwork (by contacting their former employee *** if they need to) and renew my lease at the $per month rate that I was already approved forI want the office to do an accurate calculation of my income and not inflate my numbers to make me ineligibleI want the office to acknowledge that I am a member of the military reserve and that the paystubs from the army national guard need to be calculated accuratelyWe shredded the original paperwork submission in errorSince then *** *** has resubmitted copies of the original paperwork and we are currently processing the re-certification following the appropriate guidelines for the affordable programWe acknowledge that *** *** is a member of the military reserve
Initial Business Response /* (1000, 5, 2014/05/23) */
Contact Name and Title: [redacted] ACM
Contact Phone: [redacted]-[redacted]-[redacted]
Contact Email: [redacted]@douglasemmett.com
In response to your concerns regarding our Laundry facilities. [redacted] is a 3rd party vendor thus...
stated on washing machines in all laundry facilities there is a phone number that you can address any reimbursements costs/repairs needed. If a laundry facility is not working correctly near your building please do not hesitate to use another one as we do have 9 other on property, as we will work diligently to fix the one near your apartment. If the vendor is not notified by yourself or don't contact the office nothing will get taken care of, with that being said your feedback is important to us in order to get anything fixed. If you call the vendor and they are not responding please call residents services and ask to speak to a manager. We will contact the person above the area supervisor to ensure this gets taken care of. If you contact maintenance for repair on the washing machines over the weekend, they will not come out as they are owned and managed by the 3rd party vendor - they are responsible for maintenance on all washers/dryers. Maintenance will come out to your apartment if there is anything that needs to be fixed in the apartment only. We do value your tenancy here and want you make sure you are not losing money at the laundry facilities here on property. Please do not hesitate to email or call me if there is anything you need.