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Mobil (Kings Parsons Car Care)

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Review: a bmw purchased approximately one month ago starting developing serious problems. The seller is nowhere to be seen and the car shop in which the vehicle has been brought in to be inspected(not state put passed that after) for a charge of 40 dollars where the mechanics findings were great. "the car has been taken care of" but literally the next day a ticking appears. There is also a oil leak and antifreeze leak. I had to do 2 oil changes in the span of a month and im about to come to my third. When I took the car to an indie shop where they seemed to have more experience, the head mechanic told me it was the rod bearings and possible the main bearings. There is also a good chance that there will be metal shavings as well as other part failures. He also said it would be cheaper to replace the engine which would cost 3500-5500 for the engine and labor for 2000 but has a warranty included. All of the problems stemming from a metallic ticking noise that was undiagnosable by the first aforementioned mechanic which I feel was due to a complete lack of regard for his service. The indie shop told me that the engine is going to seize in 3000 miles. When I brought it to the attention of my mechanic, he said to try some engine treatment and brushed me off to attend to another customer. The purchase was made off of the mechanics results.Desired Settlement: It would be great for them to either repair whatever problem there is or replace the engine as a whole

Consumer

Response:

At this time, I have not been contacted by Mobil (Kings Parsons Car Care) regarding complaint ID [redacted].Sincerely,[redacted]

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Description: AUTO REPAIR & SERVICE

Address: 84-04 Parsons Blvd., Jamaica, New York, United States, 11432

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