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January 21, 2015Dear [redacted] , Thank you for taking the time to submit your concernMy name is Alicia and I address all customer service issuesI'm here to help; we take customer service seriously and we always respond on a timely mannerBased on our review the situation at hand here is the final outcomeWe have investigated the situation and have made the following determination:We reached out to our location; spoke with the personnel and our maintenance department as wellOur investigation yielded that the pumps were working properly and our stick readings show that there is no contaminated fuelFurthermore, there were no other customers after you or before you with a complaintTherefore, we have concluded that there is nothing else we can doOur equipment was working properly and it has not given us any issuesOnce more, we thank you for your concern and reportRespectfully, Alicia CCustomer Service Specialists