Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Most importantly there was no agreement verbal or otherwise regarding payment for a housing search between myself and Brenda [redacted] While speaking with Miss [redacted] in her office I told her if she knew of a place she could refer me to that would be fine No money charges were ever discussed When I returned to her office she stated she had found a few places within my rental range but I would have to reference them online on my own When discussing this with her she did state she used to work in real estate Perhaps equally as important when asked for a refund Brenda [redacted] replied as she did in her reply " there will be no refund" There was never an offer of a partial refund of any kind Our agreement for a TSCM sweep which I signed via E signature was for a flat $fee I was never made aware of any additional charges 3.I never stated I was "just going to move out of town" When asked what side of town I was interested in living I said no place in particular I told her one of the reasons I rented rooms in addition to the fact of my being someone looking for over the road trucking opportunities was that since I was a recent college graduate I may want to relocate in order to complete grad school but that I wanted time to prepare first I never made any complaint regarding people "hearing me through walls" Dan (the technician) informed me that infared light can be used to see through walls when asked if a camera needed to be in my room in order for my activity to be seen by others He replied no In addition I want to be clear that when Dan ( the technician) came to my room he never entered to investigate anything Regarding "the deal" with Mr [redacted] she claims is never offered I had a verbal agreement with Mr [redacted] with whom I had been in contact over the years I informed her of it before she was upset and decided I was impossible to please en route to speak with him I did not want her to waste her time because she was offering to perform the TSCM sweep after I moved to a house for additional money despite the fact that the first sweep I ordered was never completed without a refund In other words Mr [redacted] offer was a much better deal, it was a more strategic; competent approach, though more expensive In my initial conversation with Miss [redacted] I informed her that I rented a room in a house with other REGISTERED SEX OFFENDERS because in her efforts to qualify me as being certifiable she was just aching to know why I thought someone was eavesdropping or invading my privacy Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
1. Most importantly there was no agreement verbal or otherwise regarding payment for a housing search between myself and Brenda [redacted]. While speaking with Miss [redacted] in her office I told her if she knew of a place she could refer me to that would be fine. No money charges were ever discussed. When I returned to her office she stated she had found a few places within my rental range but I would have to reference them online on my own. When discussing this with her she did state she used to work in real estate.
2. Perhaps equally as important when asked for a refund Brenda [redacted] replied as she did in her reply " there will be no refund" There was never an offer of a partial refund of any kind. Our agreement for a TSCM sweep which I signed via E signature was for a flat $500.00 fee. I was never made aware of any additional charges.
3.I never stated I was "just going to move out of town". When asked what side of town I was interested in living I said no place in particular. I told her one of the reasons I rented rooms in addition to the fact of my being someone looking for over the road trucking opportunities was that since I was a recent college graduate I may want to relocate in order to complete grad school but that I wanted time to prepare first.
4. I never made any complaint regarding people "hearing me through walls". Dan (the technician) informed me that infared light can be used to see through walls when asked if a camera needed to be in my room in order for my activity to be seen by others. He replied no. In addition I want to be clear that when Dan ( the technician) came to my room he never entered to investigate anything.
5. Regarding "the deal" with Mr. [redacted] she claims is never offered. I had a verbal agreement with Mr. [redacted] with whom I had been in contact over the years. I informed her of it before she was upset and decided I was impossible to please en route to speak with him. I did not want her to waste her time because she was offering to perform the TSCM sweep after I moved to a house for additional money despite the fact that the first sweep I ordered was never completed without a refund. In other words Mr. [redacted] offer was a much better deal, it was a more strategic; competent approach, though more expensive.
6. In my initial conversation with Miss [redacted] I informed her that I rented a room in a house with other REGISTERED SEX OFFENDERS because in her efforts to qualify me as being certifiable she was just aching to know why I thought someone was eavesdropping or invading my privacy.
In his letter to you he stated the purchase date was March 2, 2016, when in fact it was in the month of January 2016. He came into the office on February 19th, 2016 and the last time was the beginning of March. I am attaching his signed Agreement for Service which he electronically...
signed and then signed in person.
On January 15, 2016, we created an Agreement for Services on behalf of [redacted], who had been in our office several years past regarding security issues. Mr. [redacted] wanted us to conduct a TSCM sweep of his room located at [redacted], Indianapolis, IN. He stated he rented a room in a residence and that individuals unnamed had been inside his private quarters and they sometimes shined their truck lights into his window when he was performing certain activities, i.e. eating cereal or other things which he would not get into.
It was our understanding Mr. [redacted] was renting from a reputable source. Upon arrival, a young female who appeared to be on some type of drugs allowed our investigator to enter the premises with over $75,000 worth of equipment. Mr. [redacted] showed our investigator to his room which can be described as approximately 8 x 8, there was a mat on the floor used for a bed, various items on the floor and was in disarray and appeared to be a drug house.. It was then decided the safety of our Technician and our equipment could be in jeopardy, therefore our Technician left the premises soon after informing Mr. [redacted] he needed to contact the office.
Mr. [redacted] contacted the office and was upset that we did not complete the sweep upon his residence. I informed Mr. [redacted] that we would not complete the sweep due to the fact that the Tech was very uncomfortable in the residence and that he could come to the office to discuss other areas of investigation that could assist him.
Mr. [redacted] explained he was looking for another place to reside, as he had recently been an over the road truck driver and was currently a teacher’s assistant for handicapped kids. He stated that no matter where he might reside, they (unknown) individuals would be able to hear through the walls, as they heard him when he had been residing in a motel. I suggested that he rent a place that did not have any shared walls. He appears to be a delusional Paranoid and nothing would please him.
Mr. [redacted] then came into our office and we discussed the possibility of moving. He stated he could not trust his phone and I offered to take time to look for a single family resident but would have to charge for me time, which he agreed. He stated his credit score was not very good at this time, but he was working on improving it. I told him it would be hard to find a place to live if he had ever been evicted or owed rent to anyone, which he stated he had not.
I located several homes and when he stopped by one day, I told him about the homes and his budget we previously discussed of $400 to $500 a month. I spent over 3.5 hours looking for a home in that price range and making calls to rental properties for credit and rental references and he decided that he just was going to move out of town.
He informed me that he wanted to take a previous investigation he had been offered of $2,000 to conduct a sweep of his residence and to check his cell phone for spyware and that deal would include follow up sweeps. I told him we do not offer that kind of a deal and he stated that we did. He was at this time not rational.
It was at that time I informed he I had spent my time looking for a place, taking over an hour on two separate occasions to work with him. He agreed that he would pay for time spent working on his case. He was at that time informed that his payment on January 18th, 2016 had been utilized to search for new housing, but not to travel to and from his location on [redacted]. He stated that was fine, but he would call later and speak with Tim [redacted], with whom he stated had offered him the $2,000 sweep estimate and that he would use the $500.00 he had paid us toward that. We offered him a refund minus the hours involved in his investigation. I informed him that it was not going to be possible to conduct a sweep at his residence and that Tim [redacted] was available to speak with him and he got up and left the office making a statement he would determine what to do and get back with us. I asked if his telephone number was (317) [redacted] and he said he changed his number for privacy leaving no way to get in contact with him. Based on all the time spent with him, there will be no refund.
Thank you
Brenda [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Most importantly there was no agreement verbal or otherwise regarding payment for a housing search between myself and Brenda [redacted] While speaking with Miss [redacted] in her office I told her if she knew of a place she could refer me to that would be fine No money charges were ever discussed When I returned to her office she stated she had found a few places within my rental range but I would have to reference them online on my own When discussing this with her she did state she used to work in real estate Perhaps equally as important when asked for a refund Brenda [redacted] replied as she did in her reply " there will be no refund" There was never an offer of a partial refund of any kind Our agreement for a TSCM sweep which I signed via E signature was for a flat $fee I was never made aware of any additional charges 3.I never stated I was "just going to move out of town" When asked what side of town I was interested in living I said no place in particular I told her one of the reasons I rented rooms in addition to the fact of my being someone looking for over the road trucking opportunities was that since I was a recent college graduate I may want to relocate in order to complete grad school but that I wanted time to prepare first I never made any complaint regarding people "hearing me through walls" Dan (the technician) informed me that infared light can be used to see through walls when asked if a camera needed to be in my room in order for my activity to be seen by others He replied no In addition I want to be clear that when Dan ( the technician) came to my room he never entered to investigate anything Regarding "the deal" with Mr [redacted] she claims is never offered I had a verbal agreement with Mr [redacted] with whom I had been in contact over the years I informed her of it before she was upset and decided I was impossible to please en route to speak with him I did not want her to waste her time because she was offering to perform the TSCM sweep after I moved to a house for additional money despite the fact that the first sweep I ordered was never completed without a refund In other words Mr [redacted] offer was a much better deal, it was a more strategic; competent approach, though more expensive In my initial conversation with Miss [redacted] I informed her that I rented a room in a house with other REGISTERED SEX OFFENDERS because in her efforts to qualify me as being certifiable she was just aching to know why I thought someone was eavesdropping or invading my privacy Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
1. Most importantly there was no agreement verbal or otherwise regarding payment for a housing search between myself and Brenda [redacted]. While speaking with Miss [redacted] in her office I told her if she knew of a place she could refer me to that would be fine. No money charges were ever discussed. When I returned to her office she stated she had found a few places within my rental range but I would have to reference them online on my own. When discussing this with her she did state she used to work in real estate.
2. Perhaps equally as important when asked for a refund Brenda [redacted] replied as she did in her reply " there will be no refund" There was never an offer of a partial refund of any kind. Our agreement for a TSCM sweep which I signed via E signature was for a flat $500.00 fee. I was never made aware of any additional charges.
3.I never stated I was "just going to move out of town". When asked what side of town I was interested in living I said no place in particular. I told her one of the reasons I rented rooms in addition to the fact of my being someone looking for over the road trucking opportunities was that since I was a recent college graduate I may want to relocate in order to complete grad school but that I wanted time to prepare first.
4. I never made any complaint regarding people "hearing me through walls". Dan (the technician) informed me that infared light can be used to see through walls when asked if a camera needed to be in my room in order for my activity to be seen by others. He replied no. In addition I want to be clear that when Dan ( the technician) came to my room he never entered to investigate anything.
5. Regarding "the deal" with Mr. [redacted] she claims is never offered. I had a verbal agreement with Mr. [redacted] with whom I had been in contact over the years. I informed her of it before she was upset and decided I was impossible to please en route to speak with him. I did not want her to waste her time because she was offering to perform the TSCM sweep after I moved to a house for additional money despite the fact that the first sweep I ordered was never completed without a refund. In other words Mr. [redacted] offer was a much better deal, it was a more strategic; competent approach, though more expensive.
6. In my initial conversation with Miss [redacted] I informed her that I rented a room in a house with other REGISTERED SEX OFFENDERS because in her efforts to qualify me as being certifiable she was just aching to know why I thought someone was eavesdropping or invading my privacy.
Regards,[redacted]
In his letter to you he stated the purchase date was March 2, 2016, when in fact it was in the month of January 2016. He came into the office on February 19th, 2016 and the last time was the beginning of March. I am attaching his signed Agreement for Service which he electronically...
signed and then signed in person.
On January 15, 2016, we created an Agreement for Services on behalf of [redacted], who had been in our office several years past regarding security issues. Mr. [redacted] wanted us to conduct a TSCM sweep of his room located at [redacted], Indianapolis, IN. He stated he rented a room in a residence and that individuals unnamed had been inside his private quarters and they sometimes shined their truck lights into his window when he was performing certain activities, i.e. eating cereal or other things which he would not get into.
It was our understanding Mr. [redacted] was renting from a reputable source. Upon arrival, a young female who appeared to be on some type of drugs allowed our investigator to enter the premises with over $75,000 worth of equipment. Mr. [redacted] showed our investigator to his room which can be described as approximately 8 x 8, there was a mat on the floor used for a bed, various items on the floor and was in disarray and appeared to be a drug house.. It was then decided the safety of our Technician and our equipment could be in jeopardy, therefore our Technician left the premises soon after informing Mr. [redacted] he needed to contact the office.
Mr. [redacted] contacted the office and was upset that we did not complete the sweep upon his residence. I informed Mr. [redacted] that we would not complete the sweep due to the fact that the Tech was very uncomfortable in the residence and that he could come to the office to discuss other areas of investigation that could assist him.
Mr. [redacted] explained he was looking for another place to reside, as he had recently been an over the road truck driver and was currently a teacher’s assistant for handicapped kids. He stated that no matter where he might reside, they (unknown) individuals would be able to hear through the walls, as they heard him when he had been residing in a motel. I suggested that he rent a place that did not have any shared walls. He appears to be a delusional Paranoid and nothing would please him.
Mr. [redacted] then came into our office and we discussed the possibility of moving. He stated he could not trust his phone and I offered to take time to look for a single family resident but would have to charge for me time, which he agreed. He stated his credit score was not very good at this time, but he was working on improving it. I told him it would be hard to find a place to live if he had ever been evicted or owed rent to anyone, which he stated he had not.
I located several homes and when he stopped by one day, I told him about the homes and his budget we previously discussed of $400 to $500 a month. I spent over 3.5 hours looking for a home in that price range and making calls to rental properties for credit and rental references and he decided that he just was going to move out of town.
He informed me that he wanted to take a previous investigation he had been offered of $2,000 to conduct a sweep of his residence and to check his cell phone for spyware and that deal would include follow up sweeps. I told him we do not offer that kind of a deal and he stated that we did. He was at this time not rational.
It was at that time I informed he I had spent my time looking for a place, taking over an hour on two separate occasions to work with him. He agreed that he would pay for time spent working on his case. He was at that time informed that his payment on January 18th, 2016 had been utilized to search for new housing, but not to travel to and from his location on [redacted]. He stated that was fine, but he would call later and speak with Tim [redacted], with whom he stated had offered him the $2,000 sweep estimate and that he would use the $500.00 he had paid us toward that. We offered him a refund minus the hours involved in his investigation. I informed him that it was not going to be possible to conduct a sweep at his residence and that Tim [redacted] was available to speak with him and he got up and left the office making a statement he would determine what to do and get back with us. I asked if his telephone number was (317) [redacted] and he said he changed his number for privacy leaving no way to get in contact with him. Based on all the time spent with him, there will be no refund.
Thank you
Brenda [redacted]