Mobile Advance, Inc.

Sent a DOA laptop which is supposedly brand new. The box I received the laptop looked as if it was slid around the multiple times and shows general wear but does not show indentation, and looked as if the box had been open. Then I started the computer up, the OS failed multiple times in a row. The graphics card driver would not update with the newest drivers off of [redacted] website (both mobile and desktop graphics card drivers). I believed it was just a bad OS install, so I decided to reinstall windows. Whether or not they sent me a device that has been tampered with, I cannot prove. But the graphics card not updating to the newest drive suggest that it is in fact not a [redacted] as well when I tried reinstalling windows it took 3 tries before I could full install it without fail which also suggest a malfunctioning hard drive/multiple hardware components. As well with the outside of the laptop, two of the back lights were out. And the screen had tearing responses when trying to install a new driver, before auto correcting. And lastly the keyboard back light went out within the second time trying to boot up the initial OS that was installed. I bought a [redacted] from [redacted] I am the reviewer [redacted] and I have submitted a fraud claim for this business through Revdex.com to investigate. They had an almost 716 100% review rate for this month and a 99% rating overall, which no business that is credible and Revdex.com accredited on [redacted] has. This suggests fraudulent activity.