Mobile Auto Svc & Tire

December 17,2015Revdex.com [redacted] Email: [redacted] ID # [redacted] To whom it may concern:Please note that I’m responding on behalf of Holiday Inn Express & Suites [redacted] at [redacted] *** [redacted] ***.First off I would like to state that the guest stated "she had booked rooms for her daughter’s birthday sleepover party,” At the time she came to check in shortly after 3p.mon December 12, she had only had reservation showingThere were not rooms booked for the guest, for arrival on December 12, Also I want to state as showing on additional documentation that I am sending along that she had the max occupancy of people booked for her roomAt no time when making the reservation did she state that there would be up to kids and parents occupying the room, or our facility (specifically the pool)Per our brand standards(which I am also sending along for your records) non registered guest are not permitted in the poolThis is a liability issue not only for the hotel but the guest or non guest as wellWe do not have a lifeguard on duty at our pool, as it is for registered hotel guests only and swim at your own risk.At no time would any of our employee's give permission for there to be a pool party as it is against the standardsThe employee (who also sent in a statement) who has been with us for about a year and a half now is more than aware that we never have held a birthday party at property and has read the standards knowing it is not permittedThis is something that is learned within the first week of trainingThis property has been open since July and we have never once held a pool birthday party.At no time did the guest call to book a birthday party, she called to book a roomSeeing that the guest is from [redacted] , my question would be, why did they choose [redacted] , to try and hold their Birthday partyThey probably already called around to the hotels in [redacted] knowing that they as well do not hold Birthday parties on siteNo property in [redacted] or [redacted] holds pool Birthday parties due to liabilityWe did try to accommodate the guest for her accommodation for her roomWe also gave her the number for the local YMCA for the birthday partyThe guest cancelled her room shortly after 3:30p.mShe said that she had found accommodations elsewhere.Guest did not assume any charges for her reservation as it was allowed to be cancelled up until 6p.mlocal hotel timeGuest cancelled well before p.mand was not charged for the room or the cancellationThe guest was not responsible for any charges.If you have any questions please do not hesitate to reach out to me.Thank you.Shayna B***General Manger

December 17,2015Revdex.com[redacted]Email: [redacted]ID # [redacted]To whom it may concern:Please note that I’m responding on behalf of Holiday Inn Express & Suites [redacted] at [redacted]...

[redacted].First off I would like to state that the guest stated "she had booked 2 rooms for her daughter’s birthday sleepover party,” At the time she came to check in shortly after 3p.m. on December 12, 2015 she had only had 1 reservation showing. There were not 2 rooms booked for the guest, for arrival on December 12, 2015. Also I want to state as showing on additional documentation that I am sending along that she had the max occupancy of 5 people booked for her room. At no time when making the reservation did she state that there would be up to 12 kids and parents occupying the room, or our facility (specifically the pool). Per our brand standards(which I am also sending along for your records) non registered guest are not permitted in the pool. This is a liability issue not only for the hotel but the guest or non guest as well. We do not have a lifeguard on duty at our pool, as it is for registered hotel guests only and swim at your own risk.At no time would any of our employee's give permission for there to be a pool party as it is against the standards. The employee (who also sent in a statement) who has been with us for about a year and a half now is more than aware that we never have held a birthday party at property and has read the standards knowing it is not permitted. This is something that is learned within the first week of training. This property has been open since July 2013 and we have never once held a pool birthday party.At no time did the guest call to book a birthday party, she called to book a room. Seeing that the guest is from [redacted], my question would be, why did they choose [redacted], to try and hold their Birthday party. They probably already called around to the hotels in [redacted] knowing that they as well do not hold Birthday parties on site. No property in [redacted] or [redacted] holds pool Birthday parties due to liability. We did try to accommodate the guest for her accommodation for her room. We also gave her the number for the local YMCA for the birthday party. The guest cancelled her room shortly after 3:30p.m. She said that she had found accommodations elsewhere.Guest did not assume any charges for her reservation as it was allowed to be cancelled up until 6p.m. local hotel time. Guest cancelled well before 6 p.m. and was not charged for the room or the cancellation. The guest was not responsible for any charges.If you have any questions please do not hesitate to reach out to me.Thank you.Shayna B[redacted]General Manger